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The successful candidate will be responsible for maintaining accurate financial records, preparing management accounts, ensuring statutory compliance, coordinating audits, and supporting financial reporting across a portfolio of entities. This is a hands-on role suited to an accountant who is highly organized, able to manage multiple priorities, and committed to maintaining strong financial controls. Key Responsibilities Maintain accurate accounting records in QuickBooks Desktop, including supplier invoices, payments, receipts, journals, bank reconciliations, and credit card transactions across multiple entities. Prepare monthly management accounts, balance sheet reconciliations, and support timely month-end and year-end close processes for assigned entities. Manage treasury, cash flow, statutory compliance, including VAT, withholding tax, corporation tax, payroll-related remittances, and intercompany transactions, ensuring all balances are accurately reconciled. Coordinate annual audits by preparing supporting schedules, responding to audit queries, and liaising with external auditors and other stakeholders. Prepare monthly accounts for portfolio entities, ensuring consistent application of accounting policies, accurate period-end cut-offs, and timely financial reporting. Maintain reporting calendars, standardize accounting processes and working papers across entities, and provide financial analysis, cost reviews, treasury support, and other reports required by management. Support corporate and administrative finance activities, including invoicing, loan schedules, bank account administration, board documentation, and other ad hoc finance-related tasks. Key Qualifications Bachelor’s degree or Diploma in Accounting, Finance, or a related field. CPA (K), ACCA, or active progress towards a professional accounting qualification is preferred. Minimum of 3 years’ hands-on accounting or bookkeeping experience, preferably supporting multiple entities or within an outsourced accounting environment. Strong knowledge of IFRS, Kenyan tax legislation, statutory compliance, and financial reporting. Proficiency in QuickBooks Desktop and Microsoft Excel, including reconciliations and financial working papers. Experience with Jedox is an added advantage. Experience supporting multiple legal entities, cross-border operations, or group accounting environments is preferred. Strong analytical, organizational, and problem-solving skills with the ability to manage multiple deadlines and competing priorities. Excellent communication and interpersonal skills, with the ability to work effectively with management, auditors, and external stakeholders End Date 14th August 2026
• Maintain accurate accounting records in QuickBooks Desktop, including supplier invoices, payments, receipts, journals, bank reconciliations, and credit card transactions across multiple entities. • Prepare monthly management accounts, balance sheet reconciliations, and support timely month-end and year-end close processes for assigned entities. • Manage treasury, cash flow, statutory compliance, including VAT, withholding tax, corporation tax, payroll-related remittances, and intercompany transactions, ensuring all balances are accurately reconciled. • Coordinate annual audits by preparing supporting schedules, responding to audit queries, and liaising with external auditors and other stakeholders. • Prepare monthly accounts for portfolio entities, ensuring consistent application of accounting policies, accurate period-end cut-offs, and timely financial reporting. • Maintain reporting calendars, standardize accounting processes and working papers across entities, and provide financial analysis, cost reviews, treasury support, and other reports required by management. • Support corporate and administrative finance activities, including invoicing, loan schedules, bank account administration, board documentation, and other ad hoc finance-related tasks. • Bachelor’s degree or Diploma in Accounting, Finance, or a related field. CPA (K), ACCA, or active progress towards a professional accounting qualification is preferred. • Minimum of 3 years’ hands-on accounting or bookkeeping experience, preferably supporting multiple entities or within an outsourced accounting environment. • Strong knowledge of IFRS, Kenyan tax legislation, statutory compliance, and financial reporting. • Proficiency in QuickBooks Desktop and Microsoft Excel, including reconciliations and financial working papers. Experience with Jedox is an added advantage. • Experience supporting multiple legal entities, cross-border operations, or group accounting environments is preferred. • Strong analytical, organizational, and problem-solving skills with the ability to manage multiple deadlines and competing priorities. • Excellent communication and interpersonal skills, with the ability to work effectively with management, auditors, and external stakeholders
Key Responsibilities: Fixed Assets Management: Reconcile ILRI’s consolidated fixed assets ledger and register at the end of each month and perform monthly checks to ensure all assets are accurately recorded in line with the Asset Policy. Keep records of the Institute’s fixed assets by location, custodian, costs and net book values. Coordinate the annual physical verification of assets, reconcile the results with the fixed assets ledger, and take necessary actions to maintain an accurate asset register. Compute depreciation charge monthly, check its completeness and propose resultant booking journals Coordinate the posting of ILRI CAPEX in regional and field offices (procured via Nairobi procurement office) with accountants, regional administration officers, procurement and stores as and when the transaction/supply is done. Ensure timely updates to the asset register following asset disposals or related changes by liaising with the relevant departments. Inventory Management: Maintain monthly reconciliation of the inventory sub ledger to the General ledger, this includes the fuel. Organise stock takes (quarterly, half and annual) and reconcile the physical count results to the inventory ledger and stores bin cards as per policy. Capital budget monitoring and reporting: Record and report capital spend versus budget every month. Review all capex payment requests/invoices/Purchase orders before payment is processed. Monitor the assets control account and capitalize all assets upon receipt, installation &/or commissioning. Liaise with procurement and user/ custodian to Insure Assets on transit & after receipt by ILRI. General Insurance: Maintain a monthly schedule of claims and compensations and reconcile with users and insurance company. Manage day to day matters of the Institute’s General Insurance. Provide list of insurable assets schedule to underwriters and follow up on claims. Others: Ensure proper filling of all documentation relating to this function both in physical and soft copy forms. Provide additional support on demand to the clients of the unit. Train the alternate position all aspects of this job to ensure continuity. Help other unit members to learn and transfer knowledge on the role’s responsibilities. Contribute to identifying asset related risks and ensure their recording on the finance risk matrix. Support audit processes by providing fixed asset movement schedules and relevant support documents. Can be called upon to work on tasks relating to other units within finance. Requirements Bachelor’s degree in finance or accounting or its equivalent. Full accounting qualifications- CPA (K) or ACCA. At least five years of relevant work experience. Strong computer skills, with solid proficiency in Microsoft Office, particularly Excel. Proficiency in computerized accounting systems is required, with experience working with an Enterprise Resource Planning (ERP) system being highly preferred. Strong computer skills, with solid proficiency in Microsoft Office, particularly Excel Strong analytical skills
• Reconcile ILRI’s consolidated fixed assets ledger and register at the end of each month and perform monthly checks to ensure all assets are accurately recorded in line with the Asset Policy. • Keep records of the Institute’s fixed assets by location, custodian, costs and net book values. • Coordinate the annual physical verification of assets, reconcile the results with the fixed assets ledger, and take necessary actions to maintain an accurate asset register. • Compute depreciation charge monthly, check its completeness and propose resultant booking journals • Coordinate the posting of ILRI CAPEX in regional and field offices (procured via Nairobi procurement office) with accountants, regional administration officers, procurement and stores as and when the transaction/supply is done. • Ensure timely updates to the asset register following asset disposals or related changes by liaising with the relevant departments. • Maintain monthly reconciliation of the inventory sub ledger to the General ledger, this includes the fuel. • Organise stock takes (quarterly, half and annual) and reconcile the physical count results to the inventory ledger and stores bin cards as per policy. • Record and report capital spend versus budget every month. • Review all capex payment requests/invoices/Purchase orders before payment is processed. • Monitor the assets control account and capitalize all assets upon receipt, installation &/or commissioning. • Liaise with procurement and user/ custodian to Insure Assets on transit & after receipt by ILRI. • Bachelor’s degree in finance or accounting or its equivalent. • Full accounting qualifications- CPA (K) or ACCA. • At least five years of relevant work experience.
Position Overview Our client, a leading boutique private hospital in the healthcare sector, is seeking to recruit an organized and proactive Team Leader – Assistant Procurement to support the Head of Procurement in managing purchasing and supply chain operations. The successful candidate will coordinate day-to-day procurement activities, ensure the timely availability of goods and services, and uphold compliance with procurement policies and quality standards while supporting efficient hospital operations. Key Responsibilities Assist the Head of Procurement in planning and executing procurement activities. Lead and supervise procurement staff in daily operations. Source, evaluate, and negotiate with suppliers to ensure quality and cost-effectiveness. Process purchase requisitions and orders in a timely manner. Ensure GRN’S are raised efficiently. Monitor stock levels, deliveries, and supplier performance. Ensure compliance with hospital procurement policies, procedures, and ethical standards. Maintain accurate procurement records and reports. Support in tendering processes and vendor evaluations. Collaborate with finance, clinical, and administrative teams to align supply needs. Coordinate stock take duties with MMD staff, pharmacy, and other departments. Assist the Head of Procurement in analyzing stock take variances and report to the management with proposals to avert future variances. Escalate procurement challenges to the HOD and propose solutions. Qualifications and Requirements Diploma or Bachelor’s degree in Procurement, Supply Chain Management, Business Administration, or a related field. CIPS qualification or progress towards certification is an added advantage. Minimum of 4 years’ experience in procurement, with at least 1 year in a supervisory or team leader role. At least 3 years’ experience in a busy hospital. Knowledge of procurement regulations, supply chain management, and vendor management. Skills & Competencies Strong organizational and leadership skills. Excellent negotiation and supplier management abilities. High integrity, professionalism, and accountability. Good analytical and problem-solving skills. Proficiency in MS Office and procurement/ERP systems. Ability to work under pressure and meet deadlines.
• Assist the Head of Procurement in planning and executing procurement activities. • Lead and supervise procurement staff in daily operations. • Source, evaluate, and negotiate with suppliers to ensure quality and cost-effectiveness. • Process purchase requisitions and orders in a timely manner. • Ensure GRN’S are raised efficiently. • Monitor stock levels, deliveries, and supplier performance. • Ensure compliance with hospital procurement policies, procedures, and ethical standards. • Maintain accurate procurement records and reports. • Support in tendering processes and vendor evaluations. • Collaborate with finance, clinical, and administrative teams to align supply needs. • Coordinate stock take duties with MMD staff, pharmacy, and other departments. • Assist the Head of Procurement in analyzing stock take variances and report to the management with proposals to avert future variances. • Escalate procurement challenges to the HOD and propose solutions. • Diploma or Bachelor’s degree in Procurement, Supply Chain Management, Business Administration, or a related field. • CIPS qualification or progress towards certification is an added advantage.
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Salary: KSh 50,000 Gross per month Key Responsibilities Deliver engaging cybersecurity training sessions using practical, hands-on learning approaches. Develop and maintain lesson plans, lab exercises, assessments, and training materials aligned with the curriculum and current industry trends. Conduct training at the IST campus and client/offsite locations as required. Guide, mentor, and support students throughout their learning journey, providing technical assistance, evaluating performance, and offering constructive feedback. Administer examinations, supervise practical labs, and maintain accurate student records, attendance, and progress reports. Foster a positive, disciplined, and inclusive learning environment while supporting research, innovation, and continuous improvement in cybersecurity training. Qualifications & Experience Bachelors Degree or Higher Diploma in Computer Science, Information Technology, Cyber Security, or a related field. Minimum of two (2) years\’ relevant work experience; prior training or teaching experience is an added advantage. Relevant certification(s) such as CompTIA Security+/Network+, CEH, CCNA Security, or equivalent. Practical knowledge of network security, ethical hacking, penetration testing, vulnerability management, digital forensics, and incident response. Experience with Windows Server and Linux administration, web application security (OWASP Top 10), cryptography, PKI, and cloud security (AWS, Azure, or GCP). Proficiency in cybersecurity frameworks and tools, including NIST, ISO/IEC 27001, the Kenya Data Protection Act, Kali Linux, Wireshark, Nmap, Metasploit, Burp Suite, and Nessus.
• Deliver engaging cybersecurity training sessions using practical, hands-on learning approaches. • Develop and maintain lesson plans, lab exercises, assessments, and training materials aligned with the curriculum and current industry trends. • Conduct training at the IST campus and client/offsite locations as required. • Guide, mentor, and support students throughout their learning journey, providing technical assistance, evaluating performance, and offering constructive feedback. • Administer examinations, supervise practical labs, and maintain accurate student records, attendance, and progress reports. • Foster a positive, disciplined, and inclusive learning environment while supporting research, innovation, and continuous improvement in cybersecurity training. • Bachelors Degree or Higher Diploma in Computer Science, Information Technology, Cyber Security, or a related field. • Minimum of two (2) years\’ relevant work experience; prior training or teaching experience is an added advantage. • Relevant certification(s) such as CompTIA Security+/Network+, CEH, CCNA Security, or equivalent. • Practical knowledge of network security, ethical hacking, penetration testing, vulnerability management, digital forensics, and incident response. • Experience with Windows Server and Linux administration, web application security (OWASP Top 10), cryptography, PKI, and cloud security (AWS, Azure, or GCP). • Proficiency in cybersecurity frameworks and tools, including NIST, ISO/IEC 27001, the Kenya Data Protection Act, Kali Linux, Wireshark, Nmap, Metasploit, Burp Suite, and Nessus.
THE ROLE: This is a role for someone who believes brands are built through stories, and who has the skills to tell them well. As the Brand Storyteller, you’ll own how Kenchic shows up: across earned media, digital channels, internal communications, and every touchpoint in between. You’ll be the connect between our business and our audiences, translating what we do into narratives that resonate, build trust, and drive engagement. You’ll work directly with the Head of Marketing & Brand Managers and collaborate with our external agency partners. WHAT YOU’LL DO: You’ll own the brand’s voice and presence across every channel, ensuring Kenchic communicates with consistency, clarity, and purpose. Specifically, Lead our PR and earned media strategy- from media relations and press activity to corporate communications and MD messaging. Set the direction for all digital and social content, briefing and holding agency partners accountable to brand standards and performance targets. Own internal communications, ensuring our people are as connected to the brand as our consumers are. Own the content calendar – setting priorities aligned to product launches, campaigns, and business moments. Be the guardian of Kenchic’s brand voice- across every channel, campaign, and conversation. Lead how Kenchic tells its sustainability and ESG story – translating our purpose and commitments into communications that are honest, compelling. and built for the long term. WHAT WE’RE LOOKING FOR: 3-5 years of active experience in PR, communications, and digital (FMCG or consumer brand experience is a strong plus). A degree in Communications, Marketing, Journalism, or a related field. Excellent writing skills – you can write a press release, a caption, MD quote, and a social post, and each one sounds right for its format. Solid understanding of East African media landscape and digital platforms. Comfort working with Creative, Digital, and PR agencies: briefing, reviewing. providing feedback. Strong organisational skills – you manage multiple workstreams without dropping the ball. Experience with media monitoring tools. Familiarity with Meta Business Suite, Google Analytics, or social scheduling platforms. YOU’LL THRIVE IF You’re a natural communicator who takes pride in getting the words exactly right. You follow the news, you’re active on social media, and you notice when brands do communications well (or badly). You can work independently but you’re collaborative by nature, you ask questions, take feedback graciously, and bring ideas to the table. You’re reliable. You can handle a fast-moving environment without losing your cool, and you understand that in a business like ours, reputation and relationships matter. You’re curious about food, farming, or animal protein- or at least willing to get excited about it.
• This is a role for someone who believes brands are built through stories, and who has the skills to tell them well. As the Brand Storyteller, you’ll own how Kenchic shows up: across earned media, digital channels, internal communications, and every touchpoint in between. • You’ll be the connect between our business and our audiences, translating what we do into narratives that resonate, build trust, and drive engagement. • You’ll work directly with the Head of Marketing & Brand Managers and collaborate with our external agency partners. • You’ll own the brand’s voice and presence across every channel, ensuring Kenchic communicates with consistency, clarity, and purpose. Specifically, • Lead our PR and earned media strategy- from media relations and press activity to corporate communications and MD messaging. • Set the direction for all digital and social content, briefing and holding agency partners accountable to brand standards and performance targets. • Own internal communications, ensuring our people are as connected to the brand as our consumers are. • Own the content calendar – setting priorities aligned to product launches, campaigns, and business moments. • Be the guardian of Kenchic’s brand voice- across every channel, campaign, and conversation. • Lead how Kenchic tells its sustainability and ESG story – translating our purpose and commitments into communications that are honest, compelling. and built for the long term. • 3-5 years of active experience in PR, communications, and digital (FMCG or consumer brand experience is a strong plus). A degree in Communications, Marketing, Journalism, or a related field. • Excellent writing skills – you can write a press release, a caption, MD quote, and a social post, and each one sounds right for its format. • Solid understanding of East African media landscape and digital platforms. • Comfort working with Creative, Digital, and PR agencies: briefing, reviewing. providing feedback. • Strong organisational skills – you manage multiple workstreams without dropping the ball.
Qualification Description ACADEMIC Bachelor of Laws Degree from a recognized institution Master of Laws Degree or equivalent qualifications from a recognized institution Postgraduate Diploma in Law from the Kenya School of Law MEMBERSHIP Membership to the Law Society of Kenya and in good standing Membership to the Institute of Certified Secretaries of Kenya (ICS)(K) and in good standing PROFESSIONAL Admission as an Advocate of the High Court of Kenya with a valid Advocate’s Practicing Certificate SHORT COURSES Management course lasting not less than Four (4) weeks from a recognized institution Job Responsibilities Coordinate formulation, implementation and review of the Council’s legal strategies, guidelines and the development of relevant legislations, regulations and policies to safeguard the interest of the Oversee the development of the Council’s legal and regulatory framework that ensures achievement of the Council’s mandate; Provide Secretarial Services to the Board and Board Committees; Coordinate representation of the Council in courts or other judicial authorities; Provide technical input on development and implementation of governance framework that fosters achievement of Council’s objectives and compliance with corporate governance, applicable laws and policie Coordinate litigation and review progress of outstanding litigation and provide guidance to ensure the Council’s interests are protected; Coordinate development of strategies for dispute management, oversees disputes resolution and litigation management; Oversee formulation and reviewing of the Council’s policies to ensure that they are in line with relevant laws and Government Circulars; Oversee litigation management by liaising with the office of the Attorney General to ensure adequate representation of the Council; Oversee legal audits to measure the Council’s level of compliance with various legal requirements; Oversee drafting and reviewing leases, contracts, licensing frameworks, service level agreements, memoranda of understanding and other legal documents to ensure compliance to statutory requirements Oversee legal audit in the Council for compliance with national, regional and international legal requirements; Oversee the formulation, vetting, reviewing, negotiating contracts, leases, agreements and memorandums of understanding; Provide leadership in ensuring Council’s compliance with statutes, regulations and procedures; Coordinate formulation, drafting and facilitation Gazettement of legal notices for the Council. Coordinate the functional areas in relation to various legal requirements which must be complied with and the legal obstacles which must be overcome in order to obtain the Council’s targeted results; Oversee execution of risk management policy and strategies that ensure the department has a robust system and processes of accountability, risk management, internal controls, business continuity and Oversee formulation, implementation and review of the department’s annual work plans, budgets and procurement and asset disposal plans in line with the Council’s performance targets and strategic plan Oversee nurturing of competencies and promote a working environment that optimizes individual and team potential in the department; Oversee development and implementation of corruption prevention and mitigation strategies in the department; Oversee implementation of a robust performance management system within the department through providing oversight of the delivery of the annual performance contract and the strategic plan; and Provide leadership, supervision, coaching, mentoring, training and development of the department staff to ensure an effective and motivated team; Coordinate the day-to-day administrative and operational activities of the department; Provide advice on legal and corporate matters to the Council through interpretation and writing legal opinions; Provide technical input on legal risks at the Council to avert errors of omission and commission while maintaining the Council’s reputation; Develop the Council’s proactive and preventive legal policies and strategies aimed at forestalling disputes, controversies and litigation; Identify legal risks and advice on mitigation measures; Representing the Council in legal fora. Negotiate disputes with a view to settling them out of court; Monitor governance and statutory compliance for the operation of the Council; Interpret legal documents on behalf of the Council; and Setting of performance targets, work-plans, managing, supervising and developing staff for the legal services unit
• Coordinate formulation, implementation and review of the Council’s legal strategies, guidelines and the development of relevant legislations, regulations and policies to safeguard the interest of the • Oversee the development of the Council’s legal and regulatory framework that ensures achievement of the Council’s mandate; • Provide Secretarial Services to the Board and Board Committees; • Coordinate representation of the Council in courts or other judicial authorities; • Provide technical input on development and implementation of governance framework that fosters achievement of Council’s objectives and compliance with corporate governance, applicable laws and policie • Coordinate litigation and review progress of outstanding litigation and provide guidance to ensure the Council’s interests are protected; • Coordinate development of strategies for dispute management, oversees disputes resolution and litigation management; • Oversee formulation and reviewing of the Council’s policies to ensure that they are in line with relevant laws and Government Circulars; • Oversee litigation management by liaising with the office of the Attorney General to ensure adequate representation of the Council; • Oversee legal audits to measure the Council’s level of compliance with various legal requirements; • Oversee drafting and reviewing leases, contracts, licensing frameworks, service level agreements, memoranda of understanding and other legal documents to ensure compliance to statutory requirements • Oversee legal audit in the Council for compliance with national, regional and international legal requirements; • Oversee the formulation, vetting, reviewing, negotiating contracts, leases, agreements and memorandums of understanding; • Provide leadership in ensuring Council’s compliance with statutes, regulations and procedures; • Coordinate formulation, drafting and facilitation Gazettement of legal notices for the Council.
It’s more than a job In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine. How you create impact Resolve problems in response to user/system reported incidents via trouble tickets. Setup and configure requests together with user(s). Make changes to existing setups based on user description. Handling of difficult tasks that are escalated from Information Systems Administrators. Prepare error diagnostics and detailed problem descriptions for escalation and handover. Improvement of customer service support quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Involvement in new technical improvement projects. Mentoring of colleagues. Undertake and participate in development activities in conjunction with the other IT departments Globally. Other one-time tasks as assigned by Manager. What we would like you to bring Bachelors / First University Degree in Information Technology from a reputable Academic Institution. IT related professional Certification- preferred. Experience in IT role of 2 -5 years – Experience in logistics- or transport business is preferred. Proficiency with Microsoft environments (At least 2 years of practical operational, support or development experience). Familiarity with networked anti-virus and back-up software. Good time management. Organization skills. Good communication and presentation skills. Flexible working hours. Mobility to travel at short notice. Problem solving, team player. Investigative nature, able to discover the problem of the user, partner or stakeholder. Highly focused, with high interest in solving problems using existing / new technologies. Keen attention to detail with demonstrated ability to understand the big picture. Proactive, efficient, user-focused and able to work under pressure with tight timelines. Effectively and efficiently manage multiple projects and competing deadlines with minimal supervision. Ability to interact with different countries, cultures, clients (internal and external). What’s in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs, career mobility and are committed to diversity in our teams. We offer a great compensation and benefits package. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application Who we are Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
• Resolve problems in response to user/system reported incidents via trouble tickets. • Setup and configure requests together with user(s). • Make changes to existing setups based on user description. • Handling of difficult tasks that are escalated from Information Systems Administrators. • Prepare error diagnostics and detailed problem descriptions for escalation and handover. • Improvement of customer service support quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. • Involvement in new technical improvement projects. • Mentoring of colleagues. • Undertake and participate in development activities in conjunction with the other IT departments Globally. • Other one-time tasks as assigned by Manager. • Bachelors / First University Degree in Information Technology from a reputable Academic Institution. • IT related professional Certification- preferred. • Experience in IT role of 2 -5 years – Experience in logistics- or transport business is preferred. • Proficiency with Microsoft environments (At least 2 years of practical operational, support or development experience). • Familiarity with networked anti-virus and back-up software.
Job Description Reporting to the Senior Manager – Business Integrity and Compliance, the Principal Officer – Business Integrity and Compliance will proactively execute the Safaricom Compliance Programmes, coordinate the execution of Compliance framework by the business functions and carrying out assurance activities to ensure compliance with the laws, regulations, Business Code of Conduct, business policies and standards using a risk based approach. Responsibilities Health and Safety Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work. All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions. Implementation and management of companywide Business Integrity and compliance program Anchor the compliance program (policies, guidelines, standards, protocols, infrastructure, tools, etc.) and provide support to business in implementing the same. Be the face of compliance, by ensuring that queries, clarifications and ethical dilemmas of the business are duly addressed. Promote initiatives for driving and embedding the compliance program, including roll-out of the new policies, providing inputs for enabling compliance by addressing the challenges faced by the business, etc. Conduct Compliance Risk Assessment to identify and prioritize compliance risks for the business area that need to be managed. Carry out monitoring and assurance activities on compliance programs on a regular basis. Coordinate the Compliance Champions to ensure controls and compliance culture is inculcated throughout the organization. Internal Controls Framework Oversight Drive the implementation and management of the control framework promoting strong self-assessment culture and ownership of risks and controls by first line. Promote and embed risk management and control culture within business units. Delivery and management of the Control Framework activities, primarily Critical Process Assessment and Risk and Controls Self-Assessment, including reporting and tracking of progress. Support the identification of new and emerging risks through proactive process reviews. Provide support in identifying and resolving control issues and themes including managing the resolution of audit and other control issues. Drive synergies in the control framework mechanisms and identify opportunities to improve the control environment including new products and processes. Working with Enterprise Risk and Resilience and Internal Audit to ensure proper operational risk management. Ensure effective reporting of any noted issues, risks, and business impact of controls deficiencies and track remediation to completion. Execution of Safaricom code of conduct Implement and enforce the Code of Conduct within the organization. This involves training and education, monitoring and reporting mechanisms, and consistent enforcement and consequences for violations. Training and awareness of staff on the following areas: Establishing a solid foundation of ethical principles. Addressing specific ethical difficulties Exercising ethical decision-making Fostering diversity and inclusion Providing ongoing training Emphasizing compliance with laws and regulations Safeguarding the company’s reputation and guaranteeing safety. Support investigations by assisting with monitoring timelines and ensuring adherence to the investigation protocol as per the Safaricom Code of Conduct and Breach Management Standards. Governance Provide strategic oversight and leadership in the tracking, monitoring, and closure of control issues and audit findings arising from Combined Assurance Reviews across the business. Ownership of the policy governance architecture, lifecycle and compliance reporting. Drive accountability and timely resolution of all risk and control-related actions, ensuring alignment with regulatory expectations and internal governance standards. Lead root cause analysis initiatives, ensuring lessons learned are embedded into business processes and control frameworks to prevent recurrence. Drive the Control Environment review and reporting processes for Safaricom, ensuring consistency, accuracy, and timely delivery. Champion integration and synergy across control mechanisms, identifying opportunities to streamline processes and enhance the overall control environment. Core competencies, knowledge and experience: Business Competencies: Good networking skills, both with internal and external stakeholders. Good communication skills and the ability to prevail upon. A self-starter and self-driven in understanding the needs of the business and the expectations of the compliance role. Ability to gather insights and translating them into education material. Eye for detail and good analytical mind for interpreting facts and circumstances. Sensitivity towards confidentiality, right to privacy and discreteness in communication. Intuitive skills with understanding of the human psyche in conducting investigations. High calibre inter-personal and intra-personal skills. Risk Management Directly manage and develop a high performing team of Cluster Control Champions and partners, providing direction, support and coaching as required. Champion governance, risk and control best practice, developing an appropriate risk culture across the business. Promote a culture of sound conduct and service excellence in all dealings with internal clients (and external parties as appropriate). Innovation Create psychological safety so everyone can have an impact. Fuel innovative ideas from others and test them to enable growth. Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned. Share your ongoing learning and personal purpose with others. Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency. Collaboration Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs. Actively collaborate to break silos and hold your team accountable to do the same. Develop others to make the most of their talents and coach them to take ownership to get things done. Create an inclusive environment ensuring the safety and wellbeing of others. Live our Purpose and demonstrate the highest Standard of integrity. Qualifications A Graduate with a Degree in Business, Law, Accounting, Engineering or IT. Professional certification in Risk management and Information systems e.g. CISA or CPA (K) or equivalent. Audit background is preferable. At least 8 years (most should be in management positions) proven experience in risk analysis in a telecommunications environment. Good knowledge of ISO37001. Ability to analyze significant amounts of data and information and distill it to the key points in analyzing risks in a given situation. Highly developed interpersonal and communication skills to work with various internal/external stakeholders. Strong background in auditing, accounting or the legal field. Detailed knowledge of GSM, Financial Services and Fintech environments business models and processes.
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work. • All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions. • Anchor the compliance program (policies, guidelines, standards, protocols, infrastructure, tools, etc.) and provide support to business in implementing the same. • Be the face of compliance, by ensuring that queries, clarifications and ethical dilemmas of the business are duly addressed. • Promote initiatives for driving and embedding the compliance program, including roll-out of the new policies, providing inputs for enabling compliance by addressing the challenges faced by the business, etc. • Conduct Compliance Risk Assessment to identify and prioritize compliance risks for the business area that need to be managed. • Carry out monitoring and assurance activities on compliance programs on a regular basis. • Coordinate the Compliance Champions to ensure controls and compliance culture is inculcated throughout the organization. • Drive the implementation and management of the control framework promoting strong self-assessment culture and ownership of risks and controls by first line. • Promote and embed risk management and control culture within business units. • Delivery and management of the Control Framework activities, primarily Critical Process Assessment and Risk and Controls Self-Assessment, including reporting and tracking of progress. • Support the identification of new and emerging risks through proactive process reviews. • Provide support in identifying and resolving control issues and themes including managing the resolution of audit and other control issues. • Drive synergies in the control framework mechanisms and identify opportunities to improve the control environment including new products and processes. • Working with Enterprise Risk and Resilience and Internal Audit to ensure proper operational risk management.
The Position: Internships are short-term academic training for young professionals who join ILRI for a short period (usually 3 months or less but can be up to 6 months in length) as part of their academic curriculum and are expected to resume their studies upon completion of their internship. The internship aims at helping students connect theory to practice, as well as nurturing young minds into livestock agriculture. Interns work five days per week under the supervision and mentorship of a staff member in the department or program to which they are assigned. Requirements: Applicants must at the time of application meet the following requirements: Be enrolled for an undergraduate university degree program, with at least one full semester to completion. Through strategic partnerships, ILRI also provides internship opportunities to students enrolled for diploma and certificate programs, as well as senior high school students. Proficiency in Microsoft Office Proficiency in English.
• Be enrolled for an undergraduate university degree program, with at least one full semester to completion. Through strategic partnerships, ILRI also provides internship opportunities to students enrolled for diploma and certificate programs, as well as senior high school students. • Proficiency in Microsoft Office • Proficiency in English.
Bachelor’s degree in healthcare management, Business Administration, Public Health, Nursing, or any other relevant field At least three (3) years of working experience in a similar role. Proficiency in computer skills (especially Health Management Information Systems). Desirable competencies Strong leadership and organizational skills Excellent interpersonal and communication abilities Analytical thinking and decision-making Basic Financial and budgeting skills Knowledge of healthcare laws and ethical standards Crisis management and problem-solving capabilities
• Diploma in Front Office Administration/Business Administration/ Health Records, or an equivalent qualification • At least two (2) years working in a service-oriented industry • Proficiency in computer skills (especially Health Management Information Systems). • Good communication and interpersonal skills. • Degree in Laboratory Sciences or Diploma in Medical Laboratory Technology • At least three (3) years of working experience • Registered and with a valid license from the Kenya Medical Laboratory • Technicians and Technologists Board • Trained and must demonstrate understanding of Laboratory Quality Management Systems (QMS) initiatives. • Good communication and interpersonal skills • Bachelor of Medicine or Bachelor of Surgery from a recognized university (MBChB or MBBS) • Registered and with a valid license from the Kenya Medical Practitioners and Dentists Council • At least one (1) year internship experience in either a public or private hospital. • Certificate in Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS) • Knowledge of healthcare policies, documentation, and reporting procedures.
Job Description We are seeking to hire a Supply Chain Lead who will provide strategic and operational leadership for the end-to-end supply chain supporting an upstream drilling and hazardous waste management project based in Lokichar, Turkana County. The role will oversee procurement, contracting, logistics, warehousing, inventory management, transportation, supplier performance, and supply chain compliance to ensure safe, efficient, and cost-effective project delivery. The successful candidate will establish and optimize supply chain systems, develop local supplier capability, manage third-party contractors, and ensure compliance with Kenyan regulatory requirements and international oil & gas industry standards. The ideal candidate must possess a Bachelor’s degree in Supply Chain Management, Logistics, Procurement, Business Administration, Engineering, or a related field, with professional supply chain certification preferred, and a minimum of 8–12 years’ experience in supply chain, procurement, or logistics, including at least 5 years supporting upstream oil & gas, drilling operations, hazardous waste management, mining, or other heavy industrial projects. Key Responsibilities: Partner with Project Managers and operational leadership teams to develop and implement supply chain strategies that support project objectives, operational continuity, and cost optimization. Establish and manage end-to-end procurement processes including sourcing, tendering, supplier evaluation, contract negotiations, purchase order management, supplier onboarding, and contract administration. Lead procurement activities for equipment, materials, consumables, specialized services, hazardous waste handling, transportation, treatment, and disposal services. Develop and implement procurement policies, standard operating procedures, governance frameworks, and performance indicators aligned with company standards and industry best practices. Identify, evaluate, qualify, and manage local and international suppliers while supporting local content initiatives and supplier development programs. Negotiate framework agreements, service contracts, and supplier agreements to optimize cost, quality, delivery performance, and long-term value. Coordinate inbound and outbound logistics for hazardous and non-hazardous materials, equipment, and consumables across remote project locations. Manage transportation planning, specialized haulage, route optimization, permit coordination, customs clearance where applicable, and contractor logistics performance. Ensure transportation activities comply with applicable dangerous goods regulations, hazardous waste transport requirements, and Kenyan environmental legislation. Establish and oversee warehousing operations including hazardous materials storage, quarantine areas, consumables management, inventory control, stock reconciliation, cycle counting, and material forecasting. Implement inventory management systems to ensure material availability while minimizing excess stock and operational downtime. Manage asset tracking systems for critical equipment, fleet, tools, and operational assets, including maintenance planning and spare parts coordination. Monitor supplier performance through KPIs, audits, service reviews, and continuous improvement initiatives to ensure contractual compliance and operational excellence. Conduct supplier prequalification, capability assessments, HSE evaluations, insurance verification, and commercial due diligence. Ensure full compliance with Kenyan procurement regulations, environmental legislation, hazardous waste regulations, company policies, and project-specific HSE requirements. Integrate HSE considerations into procurement, logistics, warehousing, and contractor management processes, including risk assessments, safe work practices, and emergency response planning. Maintain procurement, logistics, inventory, and contractor documentation to support internal audits, regulatory inspections, and client compliance requirements. Develop supply chain budgets, monitor expenditure, identify cost-saving opportunities, and ensure effective cost control without compromising safety, quality, or operational performance. Implement and optimize ERP, procurement, inventory, and supply chain management systems while driving digitalization and process improvement initiatives. Prepare periodic management reports covering procurement performance, supplier KPIs, logistics efficiency, inventory levels, cost savings, compliance, and project supply chain performance. Collaborate with community relations, finance, HSE, engineering, operations, and project teams to ensure integrated planning and successful project execution. Build, mentor, and develop high-performing procurement, logistics, warehouse, and supply chain teams while promoting a culture of integrity, accountability, continuous improvement, and HSE excellence. Required Qualifications: Bachelor’s degree in Supply Chain Management, Logistics, Procurement, Business Administration, Engineering, or a related field. A Master’s degree is an added advantage. Professional certification such as CIPS, CPSP, CPP, or an equivalent procurement or supply chain qualification is preferred. Formal training or certification in hazardous materials handling, dangerous goods transportation, hazardous waste management, or related disciplines is highly desirable. Minimum 8–12 years’ progressive experience in supply chain, procurement, logistics, or contract management, including at least 5 years supporting upstream oil & gas, drilling operations, hazardous waste management, mining, construction, or heavy industrial projects. Demonstrated experience establishing or leading supply chain functions within remote or project-based operations. Proven experience managing procurement, supplier development, tendering, contract administration, logistics coordination, warehousing, and inventory management. Strong knowledge of hazardous waste handling, transportation regulations, environmental compliance, and dangerous goods requirements. Experience managing third-party contractors, logistics providers, waste treatment contractors, and specialist service providers. Practical experience with ERP systems, procurement platforms, inventory management systems, and supply chain reporting tools. Strong understanding of Kenyan procurement regulations, local content requirements, and supply chain governance. Excellent commercial acumen, supplier negotiation, stakeholder management, leadership, analytical, and problem-solving skills. Demonstrated ability to operate effectively within remote, fast-paced, and operationally demanding project environments while maintaining the highest standards of safety, compliance, and operational excellence.
• Partner with Project Managers and operational leadership teams to develop and implement supply chain strategies that support project objectives, operational continuity, and cost optimization. • Establish and manage end-to-end procurement processes including sourcing, tendering, supplier evaluation, contract negotiations, purchase order management, supplier onboarding, and contract administration. • Lead procurement activities for equipment, materials, consumables, specialized services, hazardous waste handling, transportation, treatment, and disposal services. • Develop and implement procurement policies, standard operating procedures, governance frameworks, and performance indicators aligned with company standards and industry best practices. • Identify, evaluate, qualify, and manage local and international suppliers while supporting local content initiatives and supplier development programs. • Negotiate framework agreements, service contracts, and supplier agreements to optimize cost, quality, delivery performance, and long-term value. • Coordinate inbound and outbound logistics for hazardous and non-hazardous materials, equipment, and consumables across remote project locations. • Manage transportation planning, specialized haulage, route optimization, permit coordination, customs clearance where applicable, and contractor logistics performance. • Ensure transportation activities comply with applicable dangerous goods regulations, hazardous waste transport requirements, and Kenyan environmental legislation. • Establish and oversee warehousing operations including hazardous materials storage, quarantine areas, consumables management, inventory control, stock reconciliation, cycle counting, and material forecasting. • Implement inventory management systems to ensure material availability while minimizing excess stock and operational downtime. • Manage asset tracking systems for critical equipment, fleet, tools, and operational assets, including maintenance planning and spare parts coordination. • Monitor supplier performance through KPIs, audits, service reviews, and continuous improvement initiatives to ensure contractual compliance and operational excellence. • Conduct supplier prequalification, capability assessments, HSE evaluations, insurance verification, and commercial due diligence. • Ensure full compliance with Kenyan procurement regulations, environmental legislation, hazardous waste regulations, company policies, and project-specific HSE requirements.
MAJOR DUTIES AND RESPONSIBILITIES Provide strategic and operational support to the Director of Global Policy Impact, including preparation of briefings, coordination of priorities, and follow-up on key actions and decisions. Provide proactive calendar management, travel coordination and submission of expense reports for Director and cluster Heads, ensuring schedules run smoothly and logistics are efficiently organized. Facilitate internal coordination across the Global Policy Impact team, ensuring alignment of workplans, timelines, and deliverables across multiple workstreams. Supports team in the coordination of global policy fora Organize and support internal meetings, workshops, and retreats, including agenda development, logistics, documentation, and follow-up actions. Manage and maintain the team’s SharePoint site, ensuring shared resources and documentation are well-organized, accessible, and support effective collaboration. Build and update an internal SharePoint communications site to keep internal colleagues informed and aligned with key updates, priorities, and organizational developments. Support the development and monitoring of strategic plans, annual workplans, and internal reporting processes, ensuring alignment with departmental goals. Assist with budget tracking, procurement processes, contract management, and compliance with internal procedures. PROFILE Required Qualifications. University degree preferably in business administration At least 5-7 years’ relevant experience as a senior or executive assistant in an international environment. Required Skills and Competencies. A flexible working style, absolute discretion and unfailing diplomacy. Excellent command of written and spoken English; other languages would be an advantage. Experience in designing and managing internal communication tools and asset Computer literate and numerate in Microsoft Office and Google Suite with additional ability to use online collaborative tools for communication, interactive presentations and digital whiteboards Experience of working in a multi-tasking and international environment. Ability to run multiple projects at the same time Independent self-starter. Precision and timeliness in completion of tasks and projects Embraces the WWF mission and values of the organisation: Courage, Integrity, Respect & Collaboration.
• Provide strategic and operational support to the Director of Global Policy Impact, including preparation of briefings, coordination of priorities, and follow-up on key actions and decisions. • Provide proactive calendar management, travel coordination and submission of expense reports for Director and cluster Heads, ensuring schedules run smoothly and logistics are efficiently organized. • Facilitate internal coordination across the Global Policy Impact team, ensuring alignment of workplans, timelines, and deliverables across multiple workstreams. • Supports team in the coordination of global policy fora • Organize and support internal meetings, workshops, and retreats, including agenda development, logistics, documentation, and follow-up actions. • Manage and maintain the team’s SharePoint site, ensuring shared resources and documentation are well-organized, accessible, and support effective collaboration. • Build and update an internal SharePoint communications site to keep internal colleagues informed and aligned with key updates, priorities, and organizational developments. • Support the development and monitoring of strategic plans, annual workplans, and internal reporting processes, ensuring alignment with departmental goals. • Assist with budget tracking, procurement processes, contract management, and compliance with internal procedures. • University degree preferably in business administration • At least 5-7 years’ relevant experience as a senior or executive assistant in an international environment. • A flexible working style, absolute discretion and unfailing diplomacy. • Excellent command of written and spoken English; other languages would be an advantage. • Experience in designing and managing internal communication tools and asset • Computer literate and numerate in Microsoft Office and Google Suite with additional ability to use online collaborative tools for communication, interactive presentations and digital whiteboards
JOB PURPOSE To strengthen relationships with healthcare providers and ensure seamless service delivery to members, while also driving wellness initiatives that enhance member health outcomes and reduce long-term claims costs. The role balances operational provider management with the design and implementation of preventive health and wellness programs Academic Background & Relevant Qualifications Bachelor’s degree/Diploma in nursing, Clinical Medicine, Public Health, Health Sciences, Healthcare Management, or a related field. Registration and valid practicing license with a recognized professional body (e.g., Nursing Council of Kenya, Clinical Officers Council, Pharmacy and Poisons Board). Training or certification in wellness, preventive healthcare, care management, or chronic disease management would be an added advantage. Training in health insurance, claims management, or medical underwriting would be an added advantage. Minimum 3 – 5 years’ experience in healthcare provider relations, medical insurance, care management, wellness coordination, clinical operations, or a related healthcare environment. Experience working with healthcare providers, corporate clients, members, or insurance operations would be preferred.
• Bachelor’s degree/Diploma in nursing, Clinical Medicine, Public Health, Health Sciences, Healthcare Management, or a related field. • Registration and valid practicing license with a recognized professional body (e.g., Nursing Council of Kenya, Clinical Officers Council, Pharmacy and Poisons Board). • Training or certification in wellness, preventive healthcare, care management, or chronic disease management would be an added advantage. • Training in health insurance, claims management, or medical underwriting would be an added advantage. • Minimum 3 – 5 years’ experience in healthcare provider relations, medical insurance, care management, wellness coordination, clinical operations, or a related healthcare environment. • Experience working with healthcare providers, corporate clients, members, or insurance operations would be preferred.
Job Purpose The Regulatory Affairs Associate provides critical operational and execution-focused support to the Drug Regulatory Affairs (DRA) Lead. This role is responsible for driving regulatory submissions within the Roche East Africa affiliate. The successful candidate will support the end-to-end lifecycle of post-marketing variations, safety submissions, and renewals, while maintaining real-time data integrity in Roche’s Global Regulatory Information Management Systems (RIMS). Main Responsibilities Regulatory Submission & Strategy Execution Local Plan Management: Collaborate closely with internal stakeholders to execute the affiliate regulatory strategy, ensuring product registrations align with business timelines. Dossier Compilation & Filing: Prepare, review, and submit high-quality regulatory applications to local Health Authorities to secure timely product approvals. Lifecycle Management & Compliance Portfolio Maintenance: Guarantee uninterrupted product supply by proactively managing post-approval lifecycle activities, including variations, safety labeling updates, GMP renewals, and timely registration renewals. Data Integrity & Systems Management: Maintain real-time accuracy in Roche’s Global Regulatory Information Management Systems (RIMS), precisely logging submission and approval metrics to ensure global compliance transparency. Regulatory Intelligence: Continually monitor the local regulatory landscape for shifting guidelines, assess their impact on the portfolio, and communicate updates effectively to local stakeholders and Global Regulatory teams. Pharmacovigilance: Act as assigned back up Qualified Person for Pharmacovigilance Cross-Functional Partnership & Agility Collaborative Liaison: Act as an agile regulatory partner across departments (Medical, Commercial, PV and Quality) to provide regulatory insights that support business continuity. Stakeholder Engagement: Support the DRA Lead in fostering transparent, professional relationships with official health authorities and industry bodies. Qualifications & Experience Education: Minimum of a Bachelor of Pharmacy (B.Pharm) degree. Professional Registration: Valid registration with the Pharmacy and Poisons Board (PPB), Kenya. Experience: 2 to 3 years of hands-on regulatory affairs experience within a multinational pharmaceutical environment or a specialized life sciences organization. Core Skills & Competencies Autonomy & Drive: A highly motivated self-starter with meticulous attention to detail; proven ability to translate general concepts into compliant, successful regulatory outcomes with minimal supervision. Agility & Prioritization: Demonstrated capability to manage multiple complex portfolios simultaneously, dynamically prioritizing tasks to meet strict external and internal deadlines. Communication Excellence: Exceptional written and verbal communication skills in English, with the interpersonal savviness required to navigate health authority networks and cross-functional corporate teams. Solution-Oriented Mindset: Strong analytical skills paired with a collaborative approach to solving compliance challenges in alignment with affiliate objectives. Integrity: High ethical standards and a strict adherence to corporate compliance, local regulations, and industry codes of conduct.
• Local Plan Management: Collaborate closely with internal stakeholders to execute the affiliate regulatory strategy, ensuring product registrations align with business timelines. • Dossier Compilation & Filing: Prepare, review, and submit high-quality regulatory applications to local Health Authorities to secure timely product approvals. • Portfolio Maintenance: Guarantee uninterrupted product supply by proactively managing post-approval lifecycle activities, including variations, safety labeling updates, GMP renewals, and timely registration renewals. • Data Integrity & Systems Management: Maintain real-time accuracy in Roche’s Global Regulatory Information Management Systems (RIMS), precisely logging submission and approval metrics to ensure global compliance transparency. • Regulatory Intelligence: Continually monitor the local regulatory landscape for shifting guidelines, assess their impact on the portfolio, and communicate updates effectively to local stakeholders and Global Regulatory teams. • Pharmacovigilance: Act as assigned back up Qualified Person for Pharmacovigilance • Education: Minimum of a Bachelor of Pharmacy (B.Pharm) degree. • Professional Registration: Valid registration with the Pharmacy and Poisons Board (PPB), Kenya. • Experience: 2 to 3 years of hands-on regulatory affairs experience within a multinational pharmaceutical environment or a specialized life sciences organization. • Autonomy & Drive: A highly motivated self-starter with meticulous attention to detail; proven ability to translate general concepts into compliant, successful regulatory outcomes with minimal supervision. • Agility & Prioritization: Demonstrated capability to manage multiple complex portfolios simultaneously, dynamically prioritizing tasks to meet strict external and internal deadlines. • Communication Excellence: Exceptional written and verbal communication skills in English, with the interpersonal savviness required to navigate health authority networks and cross-functional corporate teams. • Solution-Oriented Mindset: Strong analytical skills paired with a collaborative approach to solving compliance challenges in alignment with affiliate objectives. • Integrity: High ethical standards and a strict adherence to corporate compliance, local regulations, and industry codes of conduct.
POSITION SUMMARY Receive and stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Stack received merchandise on pallets or carts. Complete requisition forms for inventory and supplies. Notify manager/supervisor of low stock levels in a timely manner. Receive deliveries, store perishables properly, and rotate stock. Inspect deliveries and date times to verify freshness, cleanliness, consistency, and quality throughout case lots. Refuse acceptance of damaged, unacceptable, or incorrect items. Adhere to food safety and handling policies and procedures across all food-related areas. Organize, clean, and sanitize all refrigerators and freezers, floors, food equipment, and drains. Remove empty pallets, cardboard, and trash and place in proper storage areas. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak to guests and co-workers using clear, appropriate and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: Diploma in Purchasing and Supplies Management, Supply Chain Management, or a related field. Related Work Experience: Previous experience in store management roles, preferably in a 5-star Hotel environment.
• Education: Diploma in Purchasing and Supplies Management, Supply Chain Management, or a related field. • Related Work Experience: Previous experience in store management roles, preferably in a 5-star Hotel environment.
About This Role The Head of Business, Kenya is the most senior commercial leader in Moniepoint Kenya. You report directly to the Country CEO and own everything related to customer satisfaction, market share, revenue and costs. This is a true general management role on the commercial side: you set strategy, build and run the team, manage the full product portfolio commercially, and are directly accountable for Kenya’s business results. You will lead a team of Business Leads, each owning a specific product line. Each Business Lead is responsible for the full commercial lifecycle of their product: go-to-market, customer acquisition, customer satisfaction, and P&L performance. The products you will manage across this structure include payment acceptance (merchant acquiring), payment issuing, lending, savings and deposit mobilisation, and card issuing. As Moniepoint Kenya grows, new product lines will be added to this portfolio and new Business Leads hired to own them. The Head of Business is accountable for the collective performance of all these product businesses, and for ensuring each Business Lead has the strategy, resources, and support to win in their segment. Responsibilities OKR Ownership: Own Kenya’s commercial OKRs, focusing on customer satisfaction, market share, and profit. Portfolio Strategy: Define market-winning strategies, set product portfolio priorities, and ensure organizational accountability. Team Leadership: Manage and develop a team of Business Leads, guiding their goal setting and performance reviews. LOB Management: Ensure Business Leads operate effectively across payment acceptance, lending, savings, card and payment issuing. GTM Strategy: Define go-to-market strategies based on deep customer and competitive analysis in Kenya. Competitive Intelligence: Analyze competitors to identify white spaces and develop a durable winning playbook. Growth Marketing: Drive customer acquisition, retention, and engagement, including merchant and SME strategies. LTV Optimization: Build cross-sell and upsell programs to maximize customer lifetime value. Partnership Management: Manage partnerships with agent networks, aggregators, B2B channels, and integration partners. Commercial Operations: Run the commercial operations with discipline, as the primary owner of data analytics, dashboards, and evidence-based decision-making. Experience & Background P&L Management: 10 to 20 years of professional experience, including owning a P&L in a senior capacity. People Leadership: Proven leadership of large, multi-functional teams in commercial roles. Tech Sector Exposure: Experience working within a technology company; fintech or digital financial services preferred. Regional Expertise: Direct exposure to Kenyan or East African markets strongly preferred. Growth Tracking: Demonstrated success in driving scaled commercial growth in competitive markets. Industry Flexibility: A background in traditional banking is not required. Skills & Competencies Entrepreneurial Mindset: Owns outcomes, moves with urgency, and is deeply accountable for results. First-Principles Thinker: Builds strategies based on a deep understanding of local nuances, not borrowed playbooks. Highly Analytical: Skilled in data analysis, signal-to-noise separation, and making evidence-based decisions. Agility in Ambiguity: Quick to read situations and manage uncertainty effectively. High-Performance Leadership: Builds a strong commercial culture, hires well, and effectively coaches teams. Talent Management: Supports and develops senior Business Leads to exceptionally high performance standards. Intellectual Horsepower: Driven and capable of winning in highly demanding markets. What Success Looks Like in This Role Target Achievement: Meeting or exceeding commercial OKRs for customer satisfaction, market share, and profit. Data-Driven Foundations: Building a solid commercial framework grounded in clear evidence and insights. Competitive Advantage: Creating a durable competitive advantage against local banks, mobile money, and challenger brands. Operational Effectiveness: Ensuring all product lines operate efficiently and hit their respective lifecycle goals.
• OKR Ownership: Own Kenya’s commercial OKRs, focusing on customer satisfaction, market share, and profit. • Portfolio Strategy: Define market-winning strategies, set product portfolio priorities, and ensure organizational accountability. • Team Leadership: Manage and develop a team of Business Leads, guiding their goal setting and performance reviews. • LOB Management: Ensure Business Leads operate effectively across payment acceptance, lending, savings, card and payment issuing. • GTM Strategy: Define go-to-market strategies based on deep customer and competitive analysis in Kenya. • Competitive Intelligence: Analyze competitors to identify white spaces and develop a durable winning playbook. • Growth Marketing: Drive customer acquisition, retention, and engagement, including merchant and SME strategies. • LTV Optimization: Build cross-sell and upsell programs to maximize customer lifetime value. • Partnership Management: Manage partnerships with agent networks, aggregators, B2B channels, and integration partners. • Commercial Operations: Run the commercial operations with discipline, as the primary owner of data analytics, dashboards, and evidence-based decision-making. • P&L Management: 10 to 20 years of professional experience, including owning a P&L in a senior capacity. • People Leadership: Proven leadership of large, multi-functional teams in commercial roles. • Tech Sector Exposure: Experience working within a technology company; fintech or digital financial services preferred. • Regional Expertise: Direct exposure to Kenyan or East African markets strongly preferred. • Growth Tracking: Demonstrated success in driving scaled commercial growth in competitive markets.
About the Role The Customer Care Specialist acts as a key contact between our customers and the Company. Displays a professional image of the company and provides a comprehensive service in a high performance, customer-focused environment. This individual will be required to perform at a high level by demonstrating excellent service performance and account management. The Customer Service Officer will always be pro-active to customer requirements, (both internal and external). Manage customer requests efficiently and direct their efforts to maximise the customer experience. Apply order fulfilment methods in order to achieve accurate and efficient order processing. Perform in such a manner as to achieve the required Service rating towards the KPI’s, through system knowledge, accuracy, attitude and proactive service. Identifying and implementing the business rules and procedures. Create and enhance the buying experience of our customers through professional service using systems and applying processes. Provide support for queries, complaints and general enquiries by applying sound problem-solving abilities. Follow and apply order management procedures, tasks and administration, ensuring we follow through all orders to point of final customer receipt, meeting customer expectations. Provide a positive attitude and display a drive towards the continued success of the business. Key responsibilities Customer Support & Operational support Quotes and Pro-forma Invoice requests Sales order capturing or conversion. Changes to orders maintained. Weekly open order reports Providing full and concise feedback pro-actively Adhering to SLA’s and KPI’s per Kerry strategy Liaising with sites via cockpits on changes to orders or escalations OTIF management Build relationships with Key Account managers and sites to create a culture of inclusivity. Ensure we are adhering to business terms Apply knowledge of Inco-terms to all orders Understanding and following the export documentation requirement processes Understanding and applying country specific requirements i.e. IDF, LC Communication Excellent communication and telephone skills, Should be fluent with French. Computer literacy – MS Office, Word, Excel, Internet Navigation. Ability to use ERP System preferably SAP and salesforce. Self-motivated and highly goal orientated. Attention to detail. Strong interpersonal skills. Ability to deal with conflict situations. Dynamic team Player Ability to work under pressure and follow through on tasks. Ability to take ownership and apply knowledge with confidence. Commitment to company vision, values, core philosophies and ethics Driving positivity and culture of teamwork Problem solving and decision making Analysis Judgement and Decision Making Reasoning Verbal and Written Communication (including Listening) Influencing and negotiation Professional and Technical Skills Qualifications And Skills Minimum of 3 years’ experience within export administration environment. Working Knowledge of SAP Software Applications Preferable experience in Salesforce Experience in handling customer queries Understanding order to billing process Understanding of Incoterms, Letters of Credit and Import Declaration Forms
• Quotes and Pro-forma Invoice requests • Sales order capturing or conversion. • Changes to orders maintained. • Weekly open order reports • Providing full and concise feedback pro-actively • Adhering to SLA’s and KPI’s per Kerry strategy • Liaising with sites via cockpits on changes to orders or escalations • OTIF management • Build relationships with Key Account managers and sites to create a culture of inclusivity. • Ensure we are adhering to business terms • Apply knowledge of Inco-terms to all orders • Understanding and following the export documentation requirement processes • Understanding and applying country specific requirements i.e. IDF, LC • Excellent communication and telephone skills, Should be fluent with French. • Computer literacy – MS Office, Word, Excel, Internet Navigation. Ability to use ERP System preferably SAP and salesforce.
This role provides technical leadership in designing, implementing, and continuously improving enterprise disaster recovery capabilities across WVI’s global technology environment. The IT Disaster Recovery Specialist ensures that critical systems, cloud platforms, and applications are resilient and recoverable, aligned to defined RTO and RPO targets. The role drives adoption of DR frameworks, testing programmes, and recovery practices to minimize business disruption and strengthen organisational resilience. QUALIFICATIONS: Bachelor’s degree in information technology, Computer Science, Engineering, or related field • ITIL Foundation (minimum); ITIL Intermediate or ITIL 4 Managing Professional is an advantage Relevant certifications in cloud platforms (Azure, AWS) or disaster recovery / business continuity (e.g., DRII, CBCI) are desirable 5+ years’ experience in IT Disaster Recovery, Infrastructure Operations, or Business Continuity roles Proven experience designing and implementing enterprise disaster recovery strategies across cloud (Azure/AWS), hybrid, and on-prem environments Hands-on experience with DR technologies (e.g., Azure Site Recovery, AWS DR patterns, backup/replication tools) Experience defining and operationalizing RTO / RPO for critical services Experience leading DR testing (failover, tabletop, live recovery drills) and recovery execution Exposure to hybrid environments (cloud + on-prem infrastructure) Experience integrating DR with ITSM processes (Incident, Major Incident, Change, Problem Management). This position is eligible for Remote or Hybrid-Work based dependent on the country of hire. It involves continuous collaboration with global teams across various time zones. The position requires ability and willingness to travel domestically and internationally if needed. Technical & Functional Skills Strong understanding of disaster recovery frameworks and standards (e.g., ITIL, ISO 22301, NIST) Experience designing DR architectures including failover, geo-redundancy, and backup strategies Knowledge of infrastructure resilience across compute, storage, network, and identity layers Experience with automation and infrastructure-as-code (e.g., Terraform) for repeatable recovery environments Familiarity with cybersecurity incident response and ransomware recovery integration Experience with dashboards, reporting, and DR readiness tracking Core Competencies: Strong analytical thinking with ability to assess recovery risk and design mitigation strategies Structured, process-driven mindset with focus on governance, documentation, and audit readiness Strong collaboration across infrastructure, cloud, security, and application teams Ability to lead calmly and decisively during incident recovery scenarios Continuous improvement mindset with focus on resilience, readiness, and operational maturity Customer-focused approach, ensuring minimal business disruption and reliable service recovery CONTINUATION OF MAJOR RESPONSIBILITIES: DR Strategy, Framework & Governance Define and maintain enterprise DR policies, standards, and governance framework Establish and refine RTO/RPO targets aligned to business criticality Ensure DR documentation is audit-ready and integrated with ITSM processes Align DR practices with business continuity strategy DR Architecture & Implementation Design DR solutions across cloud (Azure/AWS), hybrid, and on-prem environments Implement failover, geo-redundancy, and backup strategies Embed DR requirements into solution architecture and project delivery Evaluate DR tools and vendor capabilities. Testing, Exercising & Validation This includes but not limited to the following: Plan and execute DR drills, failover tests, and tabletop exercises Validate RTO/RPO compliance for critical systems Document outcomes and track remediation actions Drive continuous improvement based on test results. Incident Recovery & Coordination Act as technical authority during major incidents and recovery scenarios Coordinate recovery across infrastructure, cloud, and application teams Maintain DR runbooks and recovery playbooks Support PIR and integrate lessons learned. Stakeholder Enablement & Reporting Train teams on DR practices and readiness Engage business stakeholders on recovery requirements Maintain DR dashboards and reporting Collaborate with security, cloud, and platform teams.
• Bachelor’s degree in information technology, Computer Science, Engineering, or related field • ITIL Foundation (minimum); ITIL Intermediate or ITIL 4 Managing Professional is an advantage • Relevant certifications in cloud platforms (Azure, AWS) or disaster recovery / business continuity (e.g., DRII, CBCI) are desirable • 5+ years’ experience in IT Disaster Recovery, Infrastructure Operations, or Business Continuity roles • Proven experience designing and implementing enterprise disaster recovery strategies across cloud (Azure/AWS), hybrid, and on-prem environments • Hands-on experience with DR technologies (e.g., Azure Site Recovery, AWS DR patterns, backup/replication tools) • Experience defining and operationalizing RTO / RPO for critical services • Experience leading DR testing (failover, tabletop, live recovery drills) and recovery execution • Exposure to hybrid environments (cloud + on-prem infrastructure) • Experience integrating DR with ITSM processes (Incident, Major Incident, Change, Problem Management). • Strong understanding of disaster recovery frameworks and standards (e.g., ITIL, ISO 22301, NIST) • Experience designing DR architectures including failover, geo-redundancy, and backup strategies • Knowledge of infrastructure resilience across compute, storage, network, and identity layers • Experience with automation and infrastructure-as-code (e.g., Terraform) for repeatable recovery environments • Familiarity with cybersecurity incident response and ransomware recovery integration • Experience with dashboards, reporting, and DR readiness tracking
Key Responsibilities: The Employee Engagement Data Analyst owns the data preparation behind World Vision’s annual Our Voice employee engagement survey. The role partners with HR colleagues across the globe and with the external survey vendor (Perceptyx) to ensure every eligible employee is included, every record is accurate, and the data foundation supports reliable, trustworthy results. This is a fixed-term role covering the Fiscal Year 2027 (FY27) survey cycle (October 2026 to February 2027). MAIN RESPONSIBILITIES Data Cleaning, Merging, Reconciliation, Submission: Own preparation of the global survey dataset, combining HR system (Workday) data with separately collected office submissions. Apply business rules consistently and reconcile records across all data sources. Submit a single, validated dataset to the survey vendor on schedule, with all quality checks complete. Data Collection: Own employee data collection from offices that operate outside the HR system (Workday). Partner with HR contacts globally to ensure timely, accurate submissions. Validate returned data against established quality standards; identify and resolve issues proactively. During Survey Support: Serve as the data point of contact during the live survey period. Investigate and resolve participant data queries; escalate systemic issues to the Our Voice programme lead (survey owner). Post-Survey Updates: Process post-survey demographic corrections to preserve year-on-year trend continuity. Update manager and reporting line data ahead of results release. Resolve ad-hoc data issues as they surface. KNOWLEDGE, SKILLS AND REQUIREMENTS Bachelor’s degree in HR, Business, Data, or related field; or equivalent qualification or experience. Advanced Excel: lookups (VLOOKUP, XLOOKUP, INDEX-MATCH), pivot tables, conditional formatting, duplicate handling. Comfortable working with large datasets (30,000+ rows). Experience running structured data quality checks across multiple sources. Ability to work independently using detailed process documentation and recorded handover materials. Comfort reading and interpreting structured HR or employee data. Required Language: English. Working Setting: Fully Remote
• Own preparation of the global survey dataset, combining HR system (Workday) data with separately collected office submissions. • Apply business rules consistently and reconcile records across all data sources. • Submit a single, validated dataset to the survey vendor on schedule, with all quality checks complete. • Own employee data collection from offices that operate outside the HR system (Workday). • Partner with HR contacts globally to ensure timely, accurate submissions. • Validate returned data against established quality standards; identify and resolve issues proactively. • Bachelor’s degree in HR, Business, Data, or related field; or equivalent qualification or experience. • Advanced Excel: lookups (VLOOKUP, XLOOKUP, INDEX-MATCH), pivot tables, conditional formatting, duplicate handling. • Comfortable working with large datasets (30,000+ rows). • Experience running structured data quality checks across multiple sources. • Ability to work independently using detailed process documentation and recorded handover materials. • Comfort reading and interpreting structured HR or employee data. • Required Language: English. • Working Setting: Fully Remote
Role and Responsibilities: Work with the CEO to develop and implement membership recruitment strategies. Deliver an excellent level of service to members, ensuring well-informed and prompt responses to membership enquiries, cost efficiency and Member Database system efficiency. Lead the marketing function and identify, analyze, and implement new business growth opportunities. Implement the Club’s marketing vision and strategy in line with the strategic plan. Conduct market intelligence exercises to benchmark the Club’s services/products against competitors. Implement marketing, advertising and promotional tasks and carry out effective management of the marketing, advertising and promotional activities of the Club. Onboarding sponsorships and strategic partners for the Club’s various sections and activities. Driving revenue growth extensively. Developing and managing the annual events calendar while securing sponsorships. Enhancing the Club’s brand visibility and market presence through strategic marketing, partnerships, and promotional initiatives. Generate and implement new product development plans including revamping Branded Club merchandise and souvenirs. Promote Events: Collaborate with others to create promotional materials for events, such as flyers and posters. Send out e-invites, invoices, reminders, and follow up on event payments. Develop a thorough knowledge of the member database system. Ensure effective communication of weekly/monthly events to members. Manage social media: Create and maintain social media accounts and post engaging content. Ensure that the quality and content of the quarterly newsletter are consistent, exciting and engaging. Any other duties as may be reasonably expected, and which are commensurate with the level of the post. Required Skills: Exceptional leadership and a clear sense of direction. Detail-oriented and capable of delivering high-quality outputs. Excellent interpersonal skills to build strong rapport with others. Ability to effectively communicate timelines and project progress with both internal and external management. A start-up personality: entrepreneurial, ambitious, independent, detail oriented, proactive, flexible, and resilient. Excellent problem-solving and analytical ability in cross-functional and multi-cultural environments; able to define problems, collect relevant data, extract meaning and draw valid conclusions. Proven ability to work as part of a management team to develop and implement strategy in a member’s club will be an added advantage. Practical experience in the application of digital marketing and social media as part of integrated marketing campaigns. Experience in managing budgets effectively, financial reporting, and setting up effective customer metrics and business processes. Qualifications and Education Requirements Bachelor’s degree in marketing or related field. Professional marketing and or sales qualification such as CIM is an added advantage 3- 5 years of relevant experience in a marketing/membership engagement role. Preferred Skills Experience with social media management and content creation. Knowledge of SEO and digital marketing best practices. Understanding of Membership Based Marketing Strategies. A creative design mindset.
• Work with the CEO to develop and implement membership recruitment strategies. • Deliver an excellent level of service to members, ensuring well-informed and prompt responses to membership enquiries, cost efficiency and Member Database system efficiency. • Lead the marketing function and identify, analyze, and implement new business growth opportunities. • Implement the Club’s marketing vision and strategy in line with the strategic plan. • Conduct market intelligence exercises to benchmark the Club’s services/products against competitors. • Implement marketing, advertising and promotional tasks and carry out effective management of the marketing, advertising and promotional activities of the Club. • Onboarding sponsorships and strategic partners for the Club’s various sections and activities. • Driving revenue growth extensively. • Developing and managing the annual events calendar while securing sponsorships. • Enhancing the Club’s brand visibility and market presence through strategic marketing, partnerships, and promotional initiatives. • Generate and implement new product development plans including revamping Branded Club merchandise and souvenirs. • Promote Events: Collaborate with others to create promotional materials for events, such as flyers and posters. • Send out e-invites, invoices, reminders, and follow up on event payments. • Develop a thorough knowledge of the member database system. • Ensure effective communication of weekly/monthly events to members.
Jole Purpose The Project Coordinator owns end-to-end delivery of the assigned projects — coordinating technical teams and resources to meet contractual, schedule, and quality commitments, while managing the commercial and financial performance of each project. The role is the primary point of contact for owners, architects, consultants, on live projects, and reports directly to the Projects Department Manager. Key Objectives Take full ownership of overall project performance — cost, schedule, quality, and status — across all active projects. Coordinate resources and manage a team of technical staff to meet contractual deliverables and project schedules. Ensure the quality of the team’s work is maintained throughout each project, from fabrication through to installation and handover. Maintain strong working relationships with owners, architects, and consultants; establish and run clear project reporting procedures. Develop project plans and schedules, and provide regular, accurate status and progress updates to the Projects Manage the technical and financial aspects of contracts, including variations, claims, and change management. Key Responsibilities Plan, schedule, and monitor all phases of assigned projects (fabrication, delivery, and site installation), proactively identifying and resolving delays or resourcing gaps. Lead, supervise, and develop a team of engineers and technical staff, allocating work and enforcing quality and safety standards across the team. Review and interpret steel erection and construction drawings to guide correct technical decisions on site. Administer contracts, tracking instructions, variations, extensions of time, and claims; escalate contractual risk to the Projects Department Manager where relevant. Manage project budgets and cost reports, flagging cost overruns or scope changes early and taking corrective action. Coordinate procurement and delivery of project materials, including managing lead times and cross-border logistics for projects across the region. Conduct regular site visits and inspections to monitor progress, quality, and adherence to health & safety standards. Provide regular written and verbal reports to the Projects Department Manager on project status, risks, and financial performance. Requirements Knowledge, Skills & Experience Graduate engineer — Structural, Mechanical, or Civil Engineering (or a closely related discipline). Minimum 7-10 years’ experience in the structural steel field or a similar construction/fabrication environment,including experience managing large, multi-stakeholder projects. Proven ability to read and interpret steel erection and construction drawings to guide correct on-site decisions. Sound knowledge of relevant industry regulatory body guidelines. Successful track record managing large-scale structural steel or construction projects, including budget and schedule ownership. Strong computer literacy; experience with engineering software is an added advantage. Key Success Factors Strong written and verbal communication skills. Ability to multi-task and manage a groups pf technical teams while adhering to strict guidelines and safety standards. Ability to communicate effectively with clients and build lasting professional relationships. Sound commercial judgement and comfort working with contractual and financial documentation.
• Plan, schedule, and monitor all phases of assigned projects (fabrication, delivery, and site installation), proactively • Lead, supervise, and develop a team of engineers and technical staff, allocating work and enforcing quality and safety standards across the team. • Review and interpret steel erection and construction drawings to guide correct technical decisions on site. • Administer contracts, tracking instructions, variations, extensions of time, and claims; escalate contractual risk to the Projects Department Manager where relevant. • Manage project budgets and cost reports, flagging cost overruns or scope changes early and taking corrective action. • Coordinate procurement and delivery of project materials, including managing lead times and cross-border logistics for projects across the region. • Conduct regular site visits and inspections to monitor progress, quality, and adherence to health & safety standards. • Provide regular written and verbal reports to the Projects Department Manager on project status, risks, and financial performance. • Graduate engineer — Structural, Mechanical, or Civil Engineering (or a closely related discipline). • Minimum 7-10 years’ experience in the structural steel field or a similar construction/fabrication environment,including experience managing large, multi-stakeholder projects. • Proven ability to read and interpret steel erection and construction drawings to guide correct on-site decisions. • Sound knowledge of relevant industry regulatory body guidelines. • Successful track record managing large-scale structural steel or construction projects, including budget and schedule ownership. • Strong computer literacy; experience with engineering software is an added advantage. • Strong written and verbal communication skills.
Requirements Excellent graphic design skills Experience in social media management Experience in healthcare is an added advantage
• Excellent graphic design skills • Experience in social media management • Experience in healthcare is an added advantage
About Our Client: Our client is a well-established food and beverage manufacturing company with a long-standing history of delivering quality products and building a strong reputation for excellence. The company manufactures a diverse portfolio of food and beverage products that are distributed nationwide through modern trade, hospitality, and other key market channels. With a well-established operational footprint and a dedicated workforce, the organization is executing an ambitious growth strategy focused on strengthening its systems, leadership capability, and organizational structure to support continued expansion within the region. Marketing plays a critical role in this journey, making this a strategic leadership opportunity for the successful candidate. Role Overview: The Marketing Manager is a newly elevated, high-ownership role reporting directly to the CEO. It is not a support position — the successful candidate will set direction, lead execution, and build a department. A Creative Lead is already in place and has built the company\’s social media presence and website over the past 15 months. The Marketing Manager sits above this function and is responsible for the full scope of marketing: brand strategy, campaign planning and execution, trade marketing, digital growth, consumer insights, and team building. This role is explicitly designed as the foundation for a future Chief Marketing Officer. The right person will grow into that position as the company scales — and will have every opportunity to do so. Key Responsibilities: Marketing Strategy & Planning Develop and own the annual marketing strategy aligned to the company\’s revenue and growth goals Build quarterly plans with clear KPIs, defined budgets, and personal accountability for outcomes. Manage the marketing budget with strong discipline around return on investment. Act as the central coordinator across all marketing activity — digital, trade, and brand. Brand Building & Positioning Lead the modernisation and repositioning of the company\’s legacy brands, particularly its flagship brand. Build strong brand equity and emotional connection with consumers — especially Gen Z, young families, and the Kenyan middle class. Ensure brand consistency across all touchpoints: packaging, in-store, digital, and activations. Drive storytelling, brand voice development, and go-to-market frameworks for new product launches. Campaign Management & Execution Plan and execute integrated marketing campaigns across digital, out-of-home, in-store, and live activations. Develop strong go-to-market plans for new product and category launches. Work closely with the sales team to align campaigns with commercial targets and channel priorities. Manage agencies, production suppliers, and creative partners effectively and efficiently. Digital & Social Media Own and grow the digital and social media strategy across all relevant platforms — Instagram, TikTok, Facebook, and beyond. Drive measurable improvement in reach, engagement, follower growth, and brand awareness online. Work collaboratively with the Creative Lead to ensure consistently high-quality content output. Lead influencer and brand partnership strategies that are relevant and credible in the Kenyan market. E-Commerce & Direct-to-Consumer Develop the brand\’s presence on relevant e-commerce and delivery-app channels (e.g. food/grocery delivery platforms). Assess and build the case for direct-to-consumer initiatives where relevant to category and brand. Trade Marketing & Channel Execution Develop trade marketing materials and programmes tailored to each channel. Drive shelf presence, point-of-sale visibility, and in-store activations in modern and general trade. Work with the sales team to build promotions that convert directly at the point of purchase. Ensure the company\’s brands are visually dominant and consistently presented across all outlets. Consumer Insights & Market Intelligence Lead consumer research initiatives and translate insights into actionable marketing decisions. Monitor the competitive landscape and identify emerging opportunities in the Kenyan and East African FMCG market. Use data and analytics to continuously refine and improve campaign and brand performance. Maintain a strong understanding of evolving consumer behaviour, particularly among target demographics. Regulatory & Advertising Compliance Ensure marketing and packaging claims comply with KEBS standards and Kenyan advertising regulations. Apply particular care to marketing communications that may reach or target children, given the company\’s ice cream and confectionery range. Ensure any product certification claims (e.g. quality, dietary, or origin claims) used in marketing are accurate and substantiated. Sustainability & ESG Narrative Incorporate sustainability and responsible-sourcing messaging into brand storytelling where genuinely applicable, particularly for Gen Z and younger family audiences. Team Leadership & Department Building Manage, coach, and develop the Creative Lead and any future team members added to the department. Build the structure, systems, and capability of the marketing department over time. Establish working rhythms, briefing processes, and performance review frameworks for the team. Play a central role in shaping what the marketing function looks like at scale — and what the future CMO role will inherit. Success Metrics (Indicative — to be finalised with the CEO): First 6 months: Annual marketing strategy and quarterly plan approved; brand repositioning direction for the company\’s flagship brand defined. First 12 months: Measurable growth in digital reach/engagement against agreed targets; at least one major product/category launch executed; marketing department structure and hiring plan in place. Qualifications & Experience: Education: Bachelor\’s degree required; Marketing, Business Administration, or a related field is preferred. Postgraduate qualification or MBA is an advantage but not a requirement. Experience: 5–8 years of progressive marketing experience, with meaningful time managing multiple products or brands. Demonstrable experience in FMCG, QSR, or a fast-moving consumer brand environment — execution experience, not just agency management. Has built something: a campaign from scratch, a brand from zero, a team from the ground up — not simply inherited and maintained. Proven track record in brand building and campaign execution with measurable outcomes. Kenya or East African market experience is strongly preferred; deep understanding of local consumer behaviour is a significant advantage. Technical Skills: Proficient in digital marketing platforms, social media management tools, and analytics dashboards. Comfortable with marketing budget management, ROI tracking, and reporting to leadership. Experience working with creative agencies, production vendors, and external partners. Proficient in Microsoft Office and Google Workspace. Personal Attributes: Driven and ambitious — hungry to make their mark, not looking to manage a steady state. High ownership mentality — takes full responsibility for outcomes and does not wait to be told what to do. Creative and commercially sharp — ideas come naturally, and understands how they connect to revenue. Executional — can take a campaign from concept to results without hand-holding at every step. Confident — comfortable presenting ideas to the CEO and challenging assumptions constructively. Entrepreneurial — thrives in a fast-paced, resource-conscious environment where priorities shift and agility matters. Collaborative — works closely across sales, operations, and leadership without creating silos. Low ego — measures success by brand and business results, not personal visibility.
• Develop and own the annual marketing strategy aligned to the company\’s revenue and growth goals • Build quarterly plans with clear KPIs, defined budgets, and personal accountability for outcomes. • Manage the marketing budget with strong discipline around return on investment. • Act as the central coordinator across all marketing activity — digital, trade, and brand. • Lead the modernisation and repositioning of the company\’s legacy brands, particularly its flagship brand. • Build strong brand equity and emotional connection with consumers — especially Gen Z, young families, and the Kenyan middle class. • Ensure brand consistency across all touchpoints: packaging, in-store, digital, and activations. • Drive storytelling, brand voice development, and go-to-market frameworks for new product launches. • Bachelor\’s degree required; Marketing, Business Administration, or a related field is preferred. • Postgraduate qualification or MBA is an advantage but not a requirement. • 5–8 years of progressive marketing experience, with meaningful time managing multiple products or brands. • Demonstrable experience in FMCG, QSR, or a fast-moving consumer brand environment — execution experience, not just agency management. • Has built something: a campaign from scratch, a brand from zero, a team from the ground up — not simply inherited and maintained. • Proven track record in brand building and campaign execution with measurable outcomes. • Kenya or East African market experience is strongly preferred; deep understanding of local consumer behaviour is a significant advantage.
Job Overview Reporting to Head of Acquisitions, incumbent receives, searches, and verifies accompanying financial documentation for all information materials in all formats for the Library of Congress (LOC) and approximately 30 academic institutional participants of the African Cooperative Acquisitions Program (AfriCAP). Creates Initial Bibliographic Cataloging (IBC) records for all new publications selected using the LOC Integrated Library System (ILS) according to Resource Description and Access (RDA) cataloging, as well as other cataloging metadata creation rules and LOC policies. Incumbent initiates the payment process by creating and updating Purchase Orders and holdings records, thereby authorizing fiscal processing and approval for payments. Acquisitions, Receiving and Invoice Verification 50% The incumbent receives high volumes of incoming packages of publications in all formats, purchased or otherwise acquired from 30 countries in the Sub-Saharan African region covered by the LOC-Nairobi Office. Verifies contents of packages against cover letters, invoices and receipts, and packing or shipping lists from different suppliers. Determines the source and method of acquisitions (purchase, gift or exchange). Maintains records of incoming shipments for each Bibliographic Representative and country. Determines the categories of incoming information resources, i.e., serials, monographs, and non-book materials. Using specialized search knowledge and skills, searches ILS, CAPS (LOC-Nairobi’s finance and acquisitions system) as well as other Online Public Access Catalogs (OPACs) to verify LOC and AfriCAP participant holdings for all received materials. Attaches various forms or selection slips to the serial or monograph for appropriate processing by other Sections and passes them to the Library Acquisitions Specialists for selection and subject/profile assignment. Initial Descriptive Cataloging 35% Incumbent creates initial descriptive cataloging for all new publications approved for retention from the 30 Sub-Saharan countries covered by LOC-Nairobi Office, using the MARC format for new monographs in ILS and for new serials in OFORS. This requires knowledge of Resource Description & Access (RDA), LOC cataloging standards, MARC tags and record formats, and a good knowledge of ILS procedures and policies. The record created must be accurate and meet LOC standards, as it forms the basis for further cataloging by both LOC catalogers and others. Incumbent checks relevant databases for consistency of title, avoidance of conflicts, and for complete bibliographical control. Materials cataloged include books, maps and government documents, as well as sound recordings, video recordings, compact discs (sound and or digital data), microforms, and other non-print or digital formats. Materials cataloged may be in any languages used in Sub-Saharan Africa as well as the Indian Ocean Islands. Some may require working with language consultants or translation sheets sent by Bibliographic Representatives or vendors. Cataloging is done online using ILS and the proper template for the type of format. These records are accessible to libraries throughout the world through OCLC (an international cooperative cataloging utility). If a Program in Cooperative Cataloging (PCC) record is available in OCLC, the incumbent does IBC Copy Cataloging/Z-Processing. In this case, the incumbent adopts the PCC record and modifies the necessary MARC fields as required by LOC’s policies. Assigns the official Library of Congress Control Number (LCCN) and the item’s barcode for each piece acquired for LOC. Enters the LCCN and barcode into the IBC in the correct MARC fields. Serials Check-in 15% Incumbent checks serials issues into ILS using specialized software knowledge and skills to locate ILS bibliographic record, holdings, and item record, and to determine whether the item in hand matches the item in ILS before updating the holdings/item record. Notes any changes/variations in the title, volume and numbering system of each serial system. Using specialized software and knowledge, incumbent updates and/or create holdings records summary statements in the ILS database for reference by LC Washington and other users as material awaits to be shipped to LOC Washington, thereby eliminating the possibility of acquiring duplicates. Update’s location data, enumeration, chronology and status in item records and re-sequences item records. Identifies errors and uses special validation techniques to reduce errors. Note: This position description in no way states or implies that these are the only duties to be performed by incumbent. Incumbent will be required to perform other duties as assigned by the agency Qualifications and Evaluations Requirements: All selected candidates must be able to obtain and hold a: Security certificate; or Public trust security clearance. Education Requirements: University degree in Library or Information Science required.Evaluations: You will be evaluated against the qualifications and requirements in this vacancy announcement. You may be asked to complete a pre-employment language or skills test. You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position. Qualifications: Experience: Minimum of two years of work experience in a library setting, experience with online searching and cataloging required.English: Level 4 – Fluent; speaking/reading/writing, may include the ability to translate.Kiswahili: Level 3 – Good working knowledge; speaking, reading & writing. Please address this language requirement in your ERA application. Job Knowledge: Knowledge of Machine-Readable Cataloguing (MARC) formats, and Anglo-American Cataloguing Rules, 2nd ed. (AACR2) or Resource Description and Access (RDA) cataloging rules, and database management systems required. Good working knowledge of bibliographic formats and database searching. Please address this factor in your ERA application under Major Duties and Responsibilities. Skills And Abilities: Strong computer skills including library management systems and MS Office required. Basic keyboarding skills required. Basic numerical skills required. Ability to organize work, place priorities and manage time effectively.
• Security certificate; or Public trust security clearance. Education Requirements: • University degree in Library or Information Science required.Evaluations: • You will be evaluated against the qualifications and requirements in this vacancy announcement. • You may be asked to complete a pre-employment language or skills test. • You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position. • Minimum of two years of work experience in a library setting, experience with online searching and cataloging required.English: Level 4 – Fluent; speaking/reading/writing, may include the ability to translate.Kiswahili: Level 3 – Good working knowledge; speaking, reading & writing. • Please address this language requirement in your ERA application. • Knowledge of Machine-Readable Cataloguing (MARC) formats, and Anglo-American Cataloguing Rules, 2nd ed. (AACR2) or Resource Description and Access (RDA) cataloging rules, and database management systems required. Good working knowledge of bibliographic formats and database searching. • Please address this factor in your ERA application under Major Duties and Responsibilities. • Strong computer skills including library management systems and MS Office required. Basic keyboarding skills required. Basic numerical skills required. Ability to organize work, place priorities and manage time effectively.
Duties Basic Function of the Position: The Assistant Community Liaison Office Coordinator (Assistant CLO, A/CLO) supports the CLO Coordinator in fulfilling all Eight Areas of CLO Responsibility (family member employment; crisis management and security; education; communications and outreach; guidance and referral; welcoming, orientation, and departures; community liaison; and events planning), and in developing and managing post programs to enhance community morale. The Assistant CLO works with the CLO to identify needs within the diverse post community and responds with effective programming, information and resources, and referrals. The incumbent works under the supervision of the CLO Coordinator and is expected to interact independently with CLO clients to develop CLO materials and programs, to formulate advocacy plans, and to generate ideas for community events. In the absence of a CLO Coordinator, the Assistant CLO will serve as back-up to fulfill all responsibilities. Qualifications and Evaluations Requirements: EXPERIENCE: Minimum three years of professional experience, including but not limited to administration, office management, customer service, program management, or public policy is required. JOB KNOWLEDGE: Pre-hire (Operational): A good understanding of the Foreign Service community and the structure of the federal government. Knowledge of general principles of program management and program monitoring. Standard knowledge of Microsoft Office required. Knowledge of the Department of State’s programs and policies pertaining to CLO Coordinator’s Eight Areas of Responsibility (community liaison, crisis management, employment, education, guidance and referral, communications and outreach, welcoming/orientation/departures, and events planning). Post-hire (Organizational): Reasonable understanding of all Mission sections at post, including familiarity with the diversity of post community and knowledge of programs that will benefit the general well-being of direct hires and family members under Chief of Mission. Knowledge of pertinent State Department and post regulations, programs, and policies related to the Community Liaison Office administration and CLO’s Eight Areas of Responsibility. Understanding of where to find foreign affairs guidelines, including the Foreign Affairs Manual, Foreign Affairs Handbook, Global Community Liaison Office (GTM/GCLO) resources and toolkits located on SharePoint and on websites. Education Requirements: Completion of at least two years of college or university studies is required. Evaluations: LANGUAGE: Level III (Good Working Knowledge) English Speaking/Reading/Writing required. SKILLS AND ABILITIES: Pre-hire Skills and Abilities Just like the CLO Coordinator, the Assistant CLO is often a front-line responder in addressing quality of life issue for individuals or the broader post community. The Assistant CLO exercises good judgment when advocating for diverse employees and family members and dealing with confidential matters. Must possess excellent interpersonal skills and ability to interact well with others, demonstrating good teamwork. Must be able to work in a high-stress, fast-paced work environment. Possess experience in data collection and report writing. Post-hire Skills and Abilities Ability to communicate professionally with all mission U.S. Direct Hires (USDH), Eligible Family Members (EFMs), Members of Household) (MOHs), and local staff, including agency/section heads and Ambassador level. Assistant CLO Coordinator occasionally meets with the Ambassador or DCM to discuss complex and sensitive issues. Interpersonal skills that contribute to establishing contacts in local business sector, educational and service communities. Interact regularly with school administrators to discuss sensitive issues. Both internal and external work contacts require continuing efforts to establish effective personal contact, gain individual and group acceptance, ability to discuss sensitive issues. Qualifications: All applicants under consideration will be required to pass security certifications. Equal Employment Opportunity (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
• A good understanding of the Foreign Service community and the structure of the federal government. Knowledge of general principles of program management and program monitoring. Standard knowledge of Microsoft Office required. • Knowledge of the Department of State’s programs and policies pertaining to CLO Coordinator’s Eight Areas of Responsibility (community liaison, crisis management, employment, education, guidance and referral, communications and outreach, welcoming/orientation/departures, and events planning). • Completion of at least two years of college or university studies is required. • LANGUAGE: Level III (Good Working Knowledge) English Speaking/Reading/Writing required. • All applicants under consideration will be required to pass security certifications. • Equal Employment Opportunity (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
About The Role: We are seeking a highly experienced and commercially minded Tax Manager to oversee all direct and indirect tax compliance, reporting, and strategy for our Kenyan operations while coordinating tax activities across the East African region (including Kenya, Uganda, Tanzania, Zambia, Malawi, Mozambique, and Madagascar). The ideal candidate will be an expert in Kenyan tax law (KRA) and possess strong working knowledge of the diverse tax regimes and emerging legislative changes within the East African Community (EAC). What you will be expected to do: Kenya Tax Compliance & Reporting (Primary Focus) Compliance: Manage and ensure timely and accurate preparation and filing of all Kenyan statutory tax returns, including Corporate Income Tax (CIT), Value Added Tax (VAT), Withholding Tax (WHT), and Pay As You Earn (PAYE), in compliance with Kenya Revenue Authority (KRA) requirements, including eTIMS/TIMS. Advisory: Provide in-depth tax guidance on local business operations, new product launches, intercompany transactions, and the related tax implications. Audits & Disputes: Act as the primary liaison with the KRA, managing tax audits, investigations, objections, and appeals while working with external counsel where required. Tax Accounting: Oversee the computation of current and deferred tax provisions for financial reporting (IFRS/GAAP). East Africa Regional Tax Management Regional Compliance Coordination: Coordinate with local finance teams and external advisors in Uganda, Tanzania, Zambia, Malawi, Mozambique, and Madagascar to ensure timely and accurate local tax filings and compliance. Tax Strategy & Planning: Develop and implement effective East and Southern Africa tax strategies that optimize tax efficiency while maintaining compliance with domestic and regional tax regulations, including the goals of EAC harmonization. Transfer Pricing: Manage and review regional Transfer Pricing (TP) documentation to ensure compliance with local regulations and regional consistency while minimizing the risk of inter-jurisdictional disputes. Cross-Border Advisory: Provide guidance on the tax implications of cross-border transactions, services, and the movement of goods and personnel across East and Southern Africa. Risk Management: Monitor regional tax legislation and proactively assess its impact on business operations, ensuring appropriate actions are implemented where required. General & Strategic Management Process Improvement: Identify and implement improvements to tax processes, controls, and technology to increase efficiency and accuracy. Stakeholder Management: Work closely with Finance HQ, local Finance teams, Legal, and business unit managers across the region. Policy Development: Prepare and present detailed tax memoranda, policy documents, and training materials for finance and operational teams. Team Development: Mentor and provide technical guidance to junior finance team members on tax matters. You might be a strong candidate if you have: Bachelor’s degree in Accounting or Finance. Professional Qualification: Certified Public Accountant (CPA-K) or an equivalent professional accounting qualification (ACCA, ACA) is mandatory. A Postgraduate Diploma or Master’s degree in Taxation is an added advantage. Minimum of 5 years’ progressive experience in corporate tax, with significant exposure to Kenyan and East African tax matters, ideally gained within a Big Four accounting firm or a multinational organization. Technical Knowledge :Deep, current knowledge of Kenyan and East African Income Tax Acts, VAT legislation, tax frameworks, treaties, and key compliance requirements across the EAC. Excellent data interpretation, problem-solving, and judgment skills. Demonstrated ability to manage KRA audits and negotiations. Strong written and verbal communication skills in English, with the ability to explain complex tax matters clearly to non-tax professionals and senior management. Proficiency in tax compliance software and financial accounting systems.
• Advisory: Provide in-depth tax guidance on local business operations, new product launches, intercompany transactions, and the related tax implications. • Audits & Disputes: Act as the primary liaison with the KRA, managing tax audits, investigations, objections, and appeals while working with external counsel where required. • Tax Accounting: Oversee the computation of current and deferred tax provisions for financial reporting (IFRS/GAAP). • Regional Compliance Coordination: Coordinate with local finance teams and external advisors in Uganda, Tanzania, Zambia, Malawi, Mozambique, and Madagascar to ensure timely and accurate local tax filings and compliance. • Tax Strategy & Planning: Develop and implement effective East and Southern Africa tax strategies that optimize tax efficiency while maintaining compliance with domestic and regional tax regulations, including the goals of EAC harmonization. • Transfer Pricing: Manage and review regional Transfer Pricing (TP) documentation to ensure compliance with local regulations and regional consistency while minimizing the risk of inter-jurisdictional disputes. • Cross-Border Advisory: Provide guidance on the tax implications of cross-border transactions, services, and the movement of goods and personnel across East and Southern Africa. • Risk Management: Monitor regional tax legislation and proactively assess its impact on business operations, ensuring appropriate actions are implemented where required. • Process Improvement: Identify and implement improvements to tax processes, controls, and technology to increase efficiency and accuracy. • Stakeholder Management: Work closely with Finance HQ, local Finance teams, Legal, and business unit managers across the region. • Policy Development: Prepare and present detailed tax memoranda, policy documents, and training materials for finance and operational teams. • Team Development: Mentor and provide technical guidance to junior finance team members on tax matters. • Bachelor’s degree in Accounting or Finance. • Professional Qualification: Certified Public Accountant (CPA-K) or an equivalent professional accounting qualification (ACCA, ACA) is mandatory. • A Postgraduate Diploma or Master’s degree in Taxation is an added advantage.
Description We are looking for a driven, hands-on individual to take up the role of Customer Care Representatives Supervisor. This role will be central to delivering customer care that supports both our sales targets and our customer satisfaction goals. RESPONSIBILITIES Sales Turnover: Set and monitor sales targets for the Customer Care team, ensuring alignment with overall business goals. Support the implementation of commercial campaigns and telesales activities that drive revenue. Supervision of the Customer Care Team: Oversee the daily activities and performance of Customer Care Representatives. Ensure efficient communication between internal teams to meet customer needs and resolve inquiries. Equip team members with the necessary tools and training to meet performance targets Customer Care Act as a liaison between Key Account Managers, Branch Managers, and customers to effectively resolve complaints and inquiries. Identify recurring customer issues within the call center and proactively implement solutions. Collect and report on market intelligence to assist in refining customer care strategies. Client Management Ensure Customer Care Representatives adhere to daily call schedules and meet performance expectations. Handle client credit suppression requests and collaborate with the Credit Controller to manage accounts. Invoicing Support: Assist the team with invoicing customer orders, ensuring accuracy and timely completion of all related documentation. Monitor the invoicing process to ensure compliance with internal processes and customer requirements. Stock Management Liaise with the Warehouse Manager to ensure accurate stock levels and timely deliveries to customers KEY PERFORMANCE INDICATORS Growth in sales Higher uptake of bonus promotions Order entry accuracy and fill rate GDP/regulatory documentation compliance Customer satisfaction and complaint resolution turnaround Order processing turnaround time (cutoff/same-day compliance)
• Set and monitor sales targets for the Customer Care team, ensuring alignment with overall business goals. • Support the implementation of commercial campaigns and telesales activities that drive revenue. • Oversee the daily activities and performance of Customer Care Representatives. • Ensure efficient communication between internal teams to meet customer needs and resolve inquiries. • Equip team members with the necessary tools and training to meet performance targets • Act as a liaison between Key Account Managers, Branch Managers, and customers to effectively resolve complaints and inquiries. • Identify recurring customer issues within the call center and proactively implement solutions. • Collect and report on market intelligence to assist in refining customer care strategies.
PositionSummary ICED is seeking an experienced Communication and Evidence Synthesis Specialist to translate complex research findings from ICED’s research teams into clear, actionable, and audience-appropriate products. The Specialist will work at the interface of research and communication, converting technical evidence into policy briefs, presentations, media content, and digital/social media products that inform decision-making by policymakers, government officials, development practitioners, and the public. The specialist will support proposal development by contributing communication and dissemination plans for new projects. The role is based in Nairobi and will support multiple ICED research teams across projects and countries. KeyResponsibilities Evidence Synthesis Review, synthesize, and translate technical data and studies from ICED research portals into accessible, non-technical language. Demonstrate experience in evidence synthesis methodologies, Develop evidence-based decision-making products, including policy briefs, technical summaries, fact sheets, infographics, blogs, opinion pieces, executive briefs, toolkits, posters, checklists, guidelines, knowledge products, and slide decks, tailored to the needs of specific audiences. Working closely with researchers and technical leads to accurately distilling key messages, findings, and recommendations without compromising technical integrity. Maintain a repository of synthesized evidence products for reuse and adaptation across ICED’s research portfolio. and maintaining an institutional knowledge management system which ensures that products are easily accessible for future use. Communications &Content Development Design and produce communication materials (briefs, reports, newsletters, videos, infographics) for policymakers, government officials, development practitioners, media, and the public. Manage ICED’s social media presence and digital communication channels, developing content calendars and audience-appropriate messaging. Support the update of ICED website to ensure that research outputs are uploaded promptly. Draft press releases, media briefs, and talking points, and support media engagement and interviews for ICED researchers and leadership. Ensure consistent branding, tone, and quality across all external-facing evidence and communication products. Ensure that all communication products comply with donor branding and visibility requirements. Stakeholder Engagement& Dissemination Manage the ICED ALL-IN Network and support the planning and execution of dissemination events, webinars, workshops, and policy dialogues with government and development partners which includes coordinating publication launches and conference presentations. Build and maintain relationships with media contacts, policymakers, and development practitioners to expand the reach and uptake of ICED’s evidence. Track and report on the reach, engagement, and influence of communication and evidence products including monitoring communication KPIs and producing periodic analytics reports to inform the communication strategy. Cross-Team Support Serve as a communications and evidence-synthesis resource across multiple concurrent ICED research teams and projects. Provide guidance and light training to researchers on effective science communication and policy engagement. This will include developing communication guidelines, templates and standard operating procedures for researchers. Perform other related duties as assigned by the Research Director. Language Excellent command of written and spoken English. Working knowledge of French will be an added advantage Qualifications& Experience Bachelor’s degree in communications, Public Health, Public Policy, Development Studies, International Development, Knowledge Management, Journalism, or a related field; Master’s degree preferred. At least 4-6 years of relevant experience in science/health communication, knowledge translation, or evidence synthesis, ideally in a research, evaluation, or development context. Demonstrated experience producing policy briefs, reports, or communication products for policy makers, government audiences, or development practitioners. Experience managing social media and digital communication channels for an organization or program. Experience using analytics tools (Google Analytics, LinkedIn Analytics, Meta Business Suite, etc.) to measure communication impact. Familiarity with nutrition, public health, or international development sector preferred. Prior experience working with or alongside research/evaluation teams is an advantage. Skills& Competencies Excellent written and verbal communication skills in English, with the ability to simplify technical content for non-technical audiences. Strong graphic/visual communication skills (e.g., proficiency with design tools such as Canva, Adobe Creative Suite, or similar). Familiarity with AI-assisted communication tools, video editing software and data visualization tools (e.g., Power BI or Tableau) where appropriate. Strong project management and organizational skills, with the ability to manage multiple deliverables across teams and deadlines. Sound understanding of evidence-based policymaking processes and stakeholder engagement in government/development settings. Media relations experience and comfort engaging with journalists and public audiences. Collaborative, proactive, and able to work independently with minimal supervision. Excellent stakeholder management and relationship-building skills.
• Review, synthesize, and translate technical data and studies from ICED research portals into accessible, non-technical language. Demonstrate experience in evidence synthesis methodologies, • Develop evidence-based decision-making products, including policy briefs, technical summaries, fact sheets, infographics, blogs, opinion pieces, executive briefs, toolkits, posters, checklists, guidelines, knowledge products, and slide decks, tailored to the needs of specific audiences. • Working closely with researchers and technical leads to accurately distilling key messages, findings, and recommendations without compromising technical integrity. • Maintain a repository of synthesized evidence products for reuse and adaptation across ICED’s research portfolio. and maintaining an institutional knowledge management system which ensures that products are easily accessible for future use. • Design and produce communication materials (briefs, reports, newsletters, videos, infographics) for policymakers, government officials, development practitioners, media, and the public. • Manage ICED’s social media presence and digital communication channels, developing content calendars and audience-appropriate messaging. • Support the update of ICED website to ensure that research outputs are uploaded promptly. • Draft press releases, media briefs, and talking points, and support media engagement and interviews for ICED researchers and leadership. • Ensure consistent branding, tone, and quality across all external-facing evidence and communication products. • Ensure that all communication products comply with donor branding and visibility requirements. • Manage the ICED ALL-IN Network and support the planning and execution of dissemination events, webinars, workshops, and policy dialogues with government and development partners which includes coordinating publication launches and conference presentations. • Build and maintain relationships with media contacts, policymakers, and development practitioners to expand the reach and uptake of ICED’s evidence. • Track and report on the reach, engagement, and influence of communication and evidence products including monitoring communication KPIs and producing periodic analytics reports to inform the communication strategy. • Bachelor’s degree in communications, Public Health, Public Policy, Development Studies, International Development, Knowledge Management, Journalism, or a related field; Master’s degree preferred. • At least 4-6 years of relevant experience in science/health communication, knowledge translation, or evidence synthesis, ideally in a research, evaluation, or development context.
Education, Skills and Experience Bachelor’s Degree in Hospitality Management, Hotel Management, or related field Master’s Degree in Hospitality Management, Hotel Management, or related field will be an added advantage. Minimum Ten (10) years’ progressive hotel management experience, with at least 5 years at senior management level in a four-star or five-star hotel. Strong leadership, financial management, strategic planning and guest service skills. Experience in hotel pre- and post-opening operations. Duties and Responsibilities Provide overall strategic leadership and direction for the hotel. Develop and implement business plans, budgets, and operational strategies. Ensure achievement of revenue, profitability, and occupancy targets. Oversee all hotel departments to ensure efficient operations and service delivery. Monitor guest satisfaction and implement service improvement initiatives. Ensure compliance with company policies, legal requirements, and hospitality standards. Lead, mentor, and evaluate departmental heads and staff. Develop and maintain relationships with key stakeholders, clients, and partners. Review operational and financial performance reports and take corrective action where necessary. Ensure effective risk management, safety, and security practices within the hotel. Approve major procurement and capital expenditure decisions. Drive business growth through innovation and market expansion initiatives.
• Bachelor’s Degree in Hospitality Management, Hotel Management, or related field • Master’s Degree in Hospitality Management, Hotel Management, or related field will be an added advantage. • Minimum Ten (10) years’ progressive hotel management experience, with at least 5 years at senior management level in a four-star or five-star hotel. • Strong leadership, financial management, strategic planning and guest service skills. • Experience in hotel pre- and post-opening operations. • Provide overall strategic leadership and direction for the hotel. • Develop and implement business plans, budgets, and operational strategies. • Ensure achievement of revenue, profitability, and occupancy targets. • Oversee all hotel departments to ensure efficient operations and service delivery. • Monitor guest satisfaction and implement service improvement initiatives. • Ensure compliance with company policies, legal requirements, and hospitality standards. • Lead, mentor, and evaluate departmental heads and staff. • Develop and maintain relationships with key stakeholders, clients, and partners. • Review operational and financial performance reports and take corrective action where necessary. • Ensure effective risk management, safety, and security practices within the hotel.
Job Description Primary Purpose and Scope the Job Assist in supporting Customer Experience and Marketing initiatives by enhancing guest engagement, managing delivery platforms, and ensuring a high standard of customer experience across all touchpoints. Duties and Responsibilities: Customer Feedback Management: Capture and log guest feedback from multiple touchpoints (social media, delivery platforms, calls, emails, in-person). Organize data for easy tracking and follow-up. Data Analysis & Reporting: Analyze feedback to identify trends, recurring concerns, and improvement opportunities. Prepare weekly/monthly reports for management and cross-functional teams. Provide actionable insights to enhance service delivery and customer satisfaction. Social Media & Brand Monitoring: Track and escalate customer mentions across digital platforms. Support community engagement initiatives in collaboration with the marketing team. Delivery Platforms & Loyalty Program: Monitor daily branch operations on third-party delivery platforms to ensure accuracy of menus, pricing, and promotions. Track and monitor order flows, flagging operational issues such as delays, cancellations, unavailable stores or system errors. Track and report on the performance of the loyalty program (sign-ups, usage, engagement). Support with testing, updates, and coordination with platform partners. Support with managing channel manager menu updates and audits Assist in research and competitor tracking for aggregator campaigns and pricing Assist in operations training on integration and aggregator apps Administrative Support: Assist in day-to-day coordination between Customer Experience and Marketing teams. Support in compiling presentations, reports, and campaign tracking. Job specifications: Qualifications & EXPERIENCE Currently pursuing or recently completed a degree/diploma in Marketing, Business, Communication, or a related field. Strong analytical skills with attention to detail. Proficient in Microsoft Excel/Google Sheets (bonus: data visualization tools). Familiarity with social media platforms and digital customer engagement. Strong communication and organizational skills.
• Capture and log guest feedback from multiple touchpoints (social media, delivery platforms, calls, emails, in-person). • Organize data for easy tracking and follow-up. • Analyze feedback to identify trends, recurring concerns, and improvement opportunities. • Prepare weekly/monthly reports for management and cross-functional teams. • Provide actionable insights to enhance service delivery and customer satisfaction. • Track and escalate customer mentions across digital platforms. • Support community engagement initiatives in collaboration with the marketing team. • Currently pursuing or recently completed a degree/diploma in Marketing, Business, Communication, or a related field. • Strong analytical skills with attention to detail. • Proficient in Microsoft Excel/Google Sheets (bonus: data visualization tools). • Familiarity with social media platforms and digital customer engagement. • Strong communication and organizational skills.
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