Call Centre Agent

11 Aug 2026 Call Centre Agent at Codirect Courier And Fulfillment Center Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.We have the largest Job seeker visits by alexa rankings. Post a Job Company: Codirect Courier And Fulfillment Center Location: Kenya State: Nairobi Job type: Full-Time Job category: Customer Service Jobs in Kenya Resubmit your Resume Today. Click Here to Start

• Handle inbound and outbound customer calls professionally and courteously. • Respond to customer inquiries, complaints, and service requests promptly. • Provide accurate information on deliveries, orders, and company services. • Record and update customer information in the system accurately. • Follow up on customer issues and escalate unresolved matters when necessary. • Maintain a high level of customer satisfaction at all times. • Previous experience in a call centre or customer service role is an added advantage. • Excellent communication skills (both verbal and written). • Good listening and problem-solving skills. • Ability to work effectively under minimal supervision. • Computer literacy and familiarity with call centre systems are an added advantage.