Jobs in Ethiopia

Job Location: Addis Ababa, Ethiopia. About the Role: The Business Manager will oversee sales, collections, and business operations across the country for Sun King’s direct distribution of solar products through the Pay-As-You-Go model, also known as the EasyBuy business unit. The business operates through a large network of field sales representatives who engage customers directly within their communities. EasyBuy technology and services enable customers to purchase solar products through affordable instalment payments, making clean energy accessible to off-grid and rural communities. The Country Business Manager will have overall accountability for sales performance, timely and accurate collections, and the sustainable growth of the direct distribution network. The role will work closely with Regional Business Managers, Area Business Managers, Sun King Store Executives, Customer Executives, and Field Sales Executives across the country. Key Responsibilities: Planning and Resourcing • Deliver EasyBuy Direct and Retail Sales revenue targets. • Own delivery of quarterly and annual operating plan revenue targets for Ethiopia. • Maintain timely and accurate sales pipeline forecasts in line with established reporting cycles. • Contribute to annual business planning and target-setting activities. • Implement the go-to-market strategy with relevant EBD stakeholders to address priority markets and business opportunities. • Align territories with market potential and priorities, ensuring appropriate allocation of account management and sales resources with the relevant modality teams. • Ensure team members have clear opportunity management and relationship-building plans for effective territory coverage. • Establish regular performance management practices through feedback, coaching, development conversations, and the annual appraisal process. • Maintain current knowledge of market conditions and activity from other businesses in the sector, provide relevant insights, and contribute to appropriate business actions. • Manage the allocated country budget for field activities in a disciplined and effective manner. Strengthen Field Sales Processes • Review sales and collection performance regularly and provide appropriate coaching and assistance to improve results. • Conduct customer visits to gain insight into repayment behaviour and identify ways to improve portfolio performance. • Work with the Risk team to develop and improve processes that strengthen portfolio performance, while documenting and reporting identified gaps and opportunities. • Conduct regional and area profiling to identify differences across geographies and develop appropriate solutions based on local performance. • Develop and implement interventions to address performance gaps and enable sustainable improvement. Distribution and Channel Management • Recruit and retain sales teams, including employees and commission-based agents, through effective training, development, performance management, and engagement. • Facilitate recruitment, training, and onboarding of team members across their respective locations. • Communicate sales targets clearly and establish daily, weekly, and monthly operating routines that enable delivery against targets. • Develop route-to-market approaches that expand customer reach through home visits and engagement with key establishments, including marketplaces, schools, churches, supermarkets, malls, restaurants, hospitals, and other relevant locations. Corporate Sales Management • Develop institutional sales opportunities across HORECAs, MFIs, SMEs, and other relevant customer segments. • Partner with Marketing and Corporate Communications teams to develop partnerships and strengthen brand presence through trade fairs and corporate events. Marketing Campaigns • Coordinate the development and implementation of marketing activities with relevant teams and resources. • Partner with the Marketing team to develop digital media campaigns and promotions that increase customer engagement, traffic, and sales. • Develop targeted marketing activation campaigns in high-traffic locations, including malls and gated communities. Customer Service • Develop a customer feedback and resolution dashboard to track customer issues, identify recurring themes, and improve customer satisfaction. • Partner with the After-Sales team to address warranty concerns and after-sales service requirements. Benefits: • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership. We place great importance on sustaining a diverse, inclusive work environment. We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state. Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.

Location: Addis Ababa About the role: Sun King is looking for an experienced After-Sales Manager to oversee its After-Sales operations in Ethiopia. This role focuses on delivering high customer satisfaction through efficient service delivery, warranty management, spare parts coordination, and technical assistance. You will manage the After-Sales team, improve operational processes, and maintain productive relationships with customers, service partners, and internal teams. Your work will help build customer confidence, strengthen customer retention, and deliver a consistent, high-quality service experience. You will also work across departments to resolve customer issues, including product replacements, warranty claims, troubleshooting, logistics, and service training. If you are passionate about customer experience, enjoy finding practical solutions, and excel at improving service operations, this opportunity is for you! Key Responsibilities: After-Sales Service Management • Ensure timely resolution of customer complaints, warranty claims, and service requests. • Monitor service turnaround time (TAT) and implement improvements to enhance service delivery. • Coordinate with technical teams, service partners, and third-party providers to ensure quality repairs, maintenance, and product replacements. Team Management & Development • Manage, coach, and mentor After-Sales Executives, technicians, and service staff to achieve high service standards and business results. • Organise training sessions to strengthen customer service, technical troubleshooting, and service delivery capabilities. • Promote continuous learning and professional development across the team, enabling team members to expand their skills and technical expertise. Warranty & Spare Parts Coordination • Oversee warranty administration, including approvals, rejections, and documentation, in line with company policies. • Manage spare parts inventory to maintain availability, control costs, and meet service requirements. • Coordinate with internal teams and external partners to ensure timely procurement and distribution of spare parts. Customer Relationship Management • Build and maintain productive relationships with key customers, addressing escalations promptly and effectively. • Conduct customer feedback surveys, review findings, and implement improvements to the service experience. • Monitor compliance with service level standards and ensure consistent service quality. Systems & Process Development • Work with technology teams to ensure company systems and applications meet customer service and operational requirements. • Review existing workflows and develop improved processes that enhance efficiency, service quality, and the overall customer experience. Operational Planning & Efficiency • Translate the global After-Sales strategy into long-term operational plans for Ethiopia, accounting for business growth, evolving service requirements, and future customer needs. • Improve the efficiency and profitability of the After-Sales function in line with current service offerings and projected business growth. • Monitor performance against key performance indicators (KPIs), including service turnaround times and customer Net Promoter Scores (NPS). • Identify opportunities to improve service delivery, resource utilisation, and operational performance. Reporting, MIS & Compliance • Prepare and present periodic reports on After-Sales performance, service quality, and operational efficiency. • Identify operational bottlenecks and implement process improvements based on performance data. • Ensure adherence to company policies, service standards, and applicable industry regulations. • Carry out other duties assigned by the supervisor, as required. Benefits: • A platform for professional growth in a rapidly expanding, high-impact sector. • Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture. • A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds. • Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities. We place great importance on sustaining a diverse, inclusive work environment. We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state. Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.

Job Location: Addis Ababa, Ethiopia. About The Role: The HR Business Partner will report to the HR Head, ESA and work closely with business managers and teams across Ethiopia. The role will provide practical HR expertise across the employee lifecycle, help translate business priorities into effective people initiatives, and promote consistent application of HR policies and employment practices. Key Responsibilities: • Partner with business functions to ensure HR initiatives are integrated with business priorities and operational plans. • Provide HR guidance to managers and employees on employee relations, policy interpretation, performance matters, and other complex people-related situations. • Manage the end-to-end recruitment process, helping the organization attract and select high-quality talent in the market. • Manage employee relations cases, promoting fair and consistent outcomes in line with company policies and employment laws. • Maintain accurate and secure employee records, ensuring HR information is current, properly managed, and accessible only to authorised users. • Coordinate learning and development initiatives that create opportunities for employees to build relevant skills and capabilities. • Promote an employee experience where feedback is encouraged, concerns are addressed promptly, and workplace matters are handled fairly. • Manage the end-to-end performance management cycle, including performance improvement plans, disciplinary meetings, annual reviews, and related processes. • Monitor compliance with applicable employment laws and regulations and identify actions to reduce employment-related legal risks. • Work with managers to identify workforce priorities, improve people processes, and strengthen employee engagement and performance. Benefits: • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership. We place great importance on sustaining a diverse, inclusive work environment. We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state. Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.

Job location: Addis Ababa, Ethiopia About The Role: We are looking for a commercially minded Senior Marketing Associate, Ethiopia to shape and execute marketing activities that strengthen the brand, engage customers, and contribute to business growth in Ethiopia. You will develop and coordinate marketing plans that build brand and product awareness, strengthen customer engagement, and contribute to growth across the market. The Senior Marketing Associate, Ethiopia will translate the regionally developed marketing strategy into high-impact, in-country plans that strengthen brand awareness, customer acquisition, and sales growth. The role will oversee the development and execution of integrated marketing campaigns, contribute to product launches and market activations, and work across functions to ensure marketing initiatives align with commercial and customer goals. The ideal candidate combines strategic thinking with hands-on execution, strong knowledge of the local market, and an ability to work effectively with teams and external partners to deliver measurable results. Key Responsibilities: Marketing Strategy Execution • Work closely with the Regional Marketing Manager to translate regional and global marketing strategies into clear, actionable country-level plans. • Develop annual and quarterly marketing plans aligned with business priorities, sales targets, and market opportunities in Ethiopia. • Ensure brand positioning, messaging, and go-to-market approaches remain locally relevant while staying consistent with regional brand guidelines. Campaign Development & Execution • Develop and execute integrated marketing campaigns across multiple channels, including ATL, BTL, digital, retail, field marketing, and partnerships, to build awareness, consideration, and sales. • Manage end-to-end campaign execution, including planning, briefing, timelines, budgets, and coordination with internal teams and external vendors. • Contribute to seasonal campaigns, promotions, and tactical initiatives designed to achieve short-term sales and growth goals. Content, Messaging & Sales Enablement • Create compelling product messaging, digital content, promotional materials, and sales tools tailored to customers, agents, and field sales teams. • Ensure marketing materials are clear, customer-focused, and effective in communicating product value propositions. • Work closely with Sales to equip field teams with appropriate tools, training materials, and talking points that strengthen conversion at the last mile. Product Launches & Market Activations • Oversee in-country marketing execution for new product launches, including launch plans, communications, training materials, and customer-facing activations. • Contribute to internal and external promotions, roadshows, retail activations, and experiential marketing initiatives. • Coordinate with Product, Sales, and Programs teams to ensure smooth and impactful launches. Market & Customer Insights • Monitor market trends, customer behavior, and activity from other players in the market to identify opportunities, risks, and insights that inform marketing strategy. • Gather and synthesize field feedback, customer insights, and performance data to continuously refine messaging and tactics. • Serve as the local market specialist, providing regular insights and recommendations to regional stakeholders. Cross-functional Ways of Working • Work closely with Sales, Product, Customer Care, Programs Optimisation, and other internal teams to ensure marketing initiatives are aligned, customer-focused, and operationally feasible. • Work with external partners such as agencies, printers, media houses, and activation partners to deliver high-quality outputs on time and within budget. Performance Tracking & Optimization • Track and assess campaign performance using defined KPIs, sales data, and customer feedback. • Prepare regular performance reports and insights for the Regional Marketing Manager and other stakeholders. • Produce monthly reports covering marketing activities delivered, with clear evidence of tangible return on investment (ROI). • Conduct quarterly reviews of marketing activities, with a focus on marketing performance metrics. • Produce an annual report covering the business SWOT review for the region. • Provide regular reports on activity from other players in the market. • Use data and learnings to continuously refine campaigns, improve ROI, and inform future planning. Benefits: • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership. We place great importance on sustaining a diverse, inclusive work environment. We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state. Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.

Job Location: Addis Ababa, Ethiopia. About The Role: The Senior IT Associate will oversee and maintain Sun King’s IT infrastructure in Ethiopia, provide technical assistance to users, deliver IT training, and manage endpoint hardware and software. This role requires a broad technical skillset, clear communication, and the ability to manage work with limited supervision while working effectively across teams. The ideal candidate will have a strong background in call center technology, IT procurement, cybersecurity, computer networking, and various operating systems. Key Responsibilities: IT Infrastructure Management: • Maintain and troubleshoot network systems, servers, and data storage solutions. • Maintain network security and data integrity. • Monitor system performance and implement improvements where needed. • User Assistance: • Provide technical assistance to staff across Ethiopia, addressing hardware and software issues. • Resolve technical problems within required timelines and maintain service quality. • Record service tickets and document solutions. IT Training: • Develop and deliver IT training programs for employees. • Create training materials and user documentation. • Provide ongoing guidance to users on IT systems and software. • Endpoint Management: • Manage and maintain endpoint devices, including laptops, desktops, and mobile devices. • Install, configure, and update software applications. • Carry out hardware repairs and upgrades where required. Call Center Technology: • Maintain call center technology, including VoIP systems and related software. • Troubleshoot technical issues affecting call center operations. • Monitor system performance and address technical issues affecting service delivery. • IT Procurement: • Assist with the procurement of IT hardware, software, and services. • Manage vendor relationships and participate in contract negotiations. • Maintain records relating to IT purchases, suppliers, and services. Cybersecurity: • Implement and maintain security measures that protect IT systems and data. • Monitor security threats and take appropriate action when incidents occur. • Maintain security practices across systems and endpoint devices. • Operating Systems: • Provide technical expertise across Windows, Linux, and macOS environments. • Install, configure, maintain, and troubleshoot operating systems and related applications. Cross-Functional Engagement: • Work closely with other departments to ensure their IT requirements are addressed. • Maintain clear communication with team members and relevant stakeholders. • Coordinate with internal teams when resolving technical issues or implementing IT solutions. • Emergency IT Assistance: • Be available outside normal working hours when urgent IT issues require attention. • Handle critical incidents and help restore affected systems and services. Benefits: • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership. We place great importance on sustaining a diverse, inclusive work environment. We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state. Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.

Job Location: Addis Ababa, Ethiopia. About The Role: The Associate Manager, Operations will help establish and execute Sun King's Ethiopia Operations function, ensuring reliable, compliant and cost-effective flow of products from importation through customs clearance, warehousing, inventory management, fulfilment and distribution. The role will work closely with the Manager, Operations and cross-functional teams to establish scalable operational processes, manage external logistics partners, maintain inventory integrity and deliver defined service levels. As part of the initial Ethiopia operations set-up, the role will contribute to establishing the country's operating model, SOPs, controls, systems and performance management framework. Key Responsibilities: Operations Management & Process Excellence • Contribute to the design, implementation and continuous improvement of the end-to-end Ethiopia Operations model covering planning & forecasting, imports, customs, warehousing, inventory, fulfilment, distribution and reverse logistics. • Develop and maintain operational SOPs, process flows, controls, trackers and management reports in line with Sun King standards. • Monitor operational KPIs, identify gaps and implement sustainable solutions to improve service, efficiency and cost. • Ensure accurate and timely ERP/CRM transactions and operational data. • Facilitate cross-functional coordination across Commercial, Finance, Procurement, Customer Experience and Operations. Import, Customs & Regulatory Compliance • Coordinate import planning, shipment readiness and documentation with Commercial, Finance, suppliers and logistics partners. • Manage day-to-day coordination with clearing agents and freight partners to facilitate timely customs clearance and cargo release. • Maintain accurate HS Code/classification records and coordinate assessment of duties, taxes, permits, certifications and other regulatory requirements. • Monitor clearance timelines, storage/demurrage exposure and shipment exceptions, ensuring documentation is complete and audit-ready. • Participate in sourcing and onboarding of clearing agents, freight forwarders and other import-related service providers. Warehouse & Inventory Management • Contribute to warehouse establishment and readiness, including layouts, processes, controls and operating standards. • Monitor inventory across warehouses, retail points and field locations, ensuring availability, accuracy and traceability. • Oversee stock movements, inventory in transit, aging, stock-outs, slow-moving/dead stock and inventory reconciliation. • Establish and monitor cycle counts, stock takes and inventory controls, including serial-number traceability and ERP/CRM alignment. • Monitor warehouse/3PL performance and work closely with the Warehouse Associate on inventory, dispatch and operational priorities. Procurement & Vendor Management • Facilitate operational procurement in line with Sun King policies, approval matrices and delegated authorities. • Maintain an up-to-date database of approved operational vendors and service providers. • Participate in sourcing, evaluation and onboarding of 3PLs, clearing agents, transporters, warehouse providers, security firms and other operational suppliers. • Establish effective supplier relationships and participate in commercial reviews, negotiations and performance improvement. • Monitor supplier compliance with defined contractual requirements, KPIs and service levels. Logistics, Distribution & Performance Management • Coordinate inbound logistics from port/entry point through customs clearance and warehouse receipt, as well as outbound distribution to retail, field and customer locations. • Manage 3PL, transportation and distribution partners, including establishment and monitoring of SLAs and KPIs. • Monitor delivery performance, delays, losses, damages and claims, with corrective action where required. • Coordinate last-mile and reverse logistics, including returns, damaged/defective inventory and inventory disposition. • Contribute to inventory planning and forecasting, logistics/warehousing cost management, operational reporting and identification of cost and process improvement opportunities. Any other duties as assigned by your supervisor. Benefits: • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership. We place great importance on sustaining a diverse, inclusive work environment. We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state. Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.

Job Location: Addis Ababa, Ethiopia. About the Role The Customer Engagement Manager at Sun King will oversee the call center and field teams in Ethiopia, with a focus on maintaining strong performance across the customer engagement and service functions. The role will work closely with customer engagement and service team managers to strengthen performance, develop team capability, and maintain high standards across the operation. Key Responsibilities: • Establish operating models, targets, and performance metrics for the Customer Engagement and Service Teams. • Conduct regular briefings with the customer engagement and service teams to communicate priorities, targets, and performance expectations. • Ensure daily, weekly, and monthly reporting on all outbound calls and performance against KPIs. • Closely monitor and track performance and SLAs for the Credit & Finance and Welcome Teams, ensuring they meet required standards as critical business functions. • Consolidate and validate training and development requirements across the customer engagement and service teams. • Provide ongoing coaching and mentorship to team members. • Hold one-on-one discussions with team members to address performance matters and identify appropriate actions. • Manage staff disciplinary matters where coaching and training have not achieved the required improvement in performance. • Document all absences and keep records updated across relevant systems and trackers. • Develop a tracking system to identify noticeable attendance trends. • Maintain accountability across team members and team managers, involving HR in disciplinary matters where required. • Maintain effective control of shrinkage, ensuring that planned and unplanned shrinkage does not exceed a combined 35% of total headcount for each team or function. • Maintain smooth workflow across remote teams, including timely follow-up and resolution of issues affecting remote work and hybrid arrangements. • Promote a customer-centric culture across the organization. • Monitor, track, and report on the availability and effectiveness of work resources, systems, and tools across remote functions. • Manage and evaluate performance appraisals for the Ethiopia Customer Engagement and Service functions. • Implement quarterly performance appraisals. • Maintain hourly, daily, weekly, and monthly performance tracking, with consistent follow-up on action items. • Motivate team members and managers while building a high-performing operational team and a culture of accountability, results, and flexibility that enables the organization to meet or exceed customer expectations. • Enable managers to effectively manage their teams, with strong coordination across the wider function and a focus on building capability. • Work closely with other functions, including Operations, Finance, HR, and Sales, within the Ethiopia market to establish effective ways of working across teams. • Evaluate and optimize workforce capacity to ensure the operation has the required skills, structure, capacity, and quality to deliver high-quality service across all customer engagement and service functions and products. • Define and manage call center functions in line with industry standards and expectations. • Guide and develop customer engagement and service team managers through structured training and mentorship programmes. • Monitor peak-period performance and Ethiopia call center metrics against relevant market standards. • Manage stakeholder engagement and field-related requirements across the functions. Benefits: • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture made up of enthusiastic colleagues who • are driven by the challenge of innovation towards profound impact on people • and the planet. • A truly multicultural experience: you will have the chance to work with and learn • from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become • a better leader, manager, and professional through the Sun Center for • Leadership. We place great importance on sustaining a diverse, inclusive work environment. We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state. Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.

Job Location: Addis Ababa, Ethiopia. About The Role: The Zonal Training Manager owns the training and capability agenda for Sun King Ethiopia and is accountable for turning it into measurable commercial performance across the zones in scope. You translate regional and HQ training strategy into on-the-ground execution, and you make sure every Area Business Manager, agent and technician can pitch correctly, demonstrate product functionality, screen and educate customers, and effectively sell and maintain Sun King’s Solar Home Systems and wider product portfolio. This is a build-and-deliver role in a young, fast-scaling market. You set the quality bar and you personally deliver against it: you design and localise the curriculum, run onboarding, certification, refresher and Sales Clinic sessions yourself, coach in the field alongside the commercial team, and put in place the standards, data discipline and local trainer bench the business will scale on. Roughly 60% of the role is hands-on delivery and field coaching; the remaining 40% is running a disciplined, data-focused training function and managing a strategic commercial mandate cascaded from the Regional Training Manager and tied to the country’s core commercial metric. Key Responsibilities: 1. Training Strategy & Ownership • Own the annual training plan for Ethiopia’s zones, aligned to sales targets, product launches, seasonality and regional training priorities. • Translate regional and HQ training strategy into disciplined execution across every region and market in scope. • Set and enforce standards for onboarding, certification, refresher training, demo quality, pitch, load calculation and objection handling. • Own the blended-learning model: classroom, field coaching, microlearning and LMS content, localised and translated for the Ethiopian market. 2. Hands-On Delivery & Field Coaching • Personally plan, facilitate and certify onboarding and refresher cycles for agents, technicians and the commercial field team, to a consistent national standard. • Spend the majority of your time in the field: joint field days, live demo observation, ride-alongs and on-the-spot coaching with Area Business Managers and agents. • Run high-value certification and Sales Clinics on priority commercial topics, including product guides, screening quality and conversion. • Keep a dated coaching log and close the loop on every gap you observe, so field coaching converts into changed behaviour and improved numbers. 3. Capability Building & the Trainer Bench • Run train-the-trainer and calibration cycles with Area Business Managers, Regional Mentors and commercial managers so facilitation, product and coaching quality stay consistent as the market grows. • Build a documented development plan for each bottom performer every quarter, working with the relevant commercial line manager. • Recruit, onboard, coach and manage the performance of training staff as the country scales, holding monthly one-to-ones with every direct report. 4. Performance & KPI Delivery • Carry accountability for reactivation rate, certified-agent conversion, face-to-face coverage and quality, and job-knowledge standards across your zones. • Run business reviews, spot-checks and gap-closing so underperforming regions and teams are diagnosed and corrected early. • Own execution discipline and data QA: high field-app record compliance, a healthy field-time ratio, and regular quality spot-checks on reported work. 5. Data & Reporting • Own the training dashboards (Looker, Kazi Plan, Litmos) and use the data to find performance gaps and set priorities for training effort. • Submit a monthly training dashboard to the Regional Training Manager, and run a quarterly Training Needs Review using sales, repayment and customer-complaint data. • Correlate training cohorts to business outcomes: sales uplift, Collection Score improvement, lower returns and stronger customer retention. 6. Strategic Commercial Enablement • Own one to two quarterly strategic priorities cascaded from the Regional Training Manager, tied to the country’s core commercial metric (for example, collections), and cascade the key results into field scorecards. • Partner with Ethiopia commercial management, Zonal and Regional Business Managers and Area Business Managers to identify the skill gaps constraining revenue and design targeted interventions for underperforming teams. • Represent training in country and zonal reviews and work closely with Sales, Risk, Operations, Programs and Marketing to align training to the commercial agenda. • Feed structured field insights back to regional and HQ Product and Marketing teams: customer confusion points, market activity and product feedback. • Uphold Sun King’s standards of integrity, professionalism and customer experience across the field team. Benefits: • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership. We place great importance on sustaining a diverse, inclusive work environment. We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state. Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.

Job Location: Addis Ababa, Ethiopia. About The Role: The Credit Manager - Ethiopia position is a field-based role within the Global Risk and Credit team in Ethiopia. The role holder will oversee and manage credit risk and other risks within the EasyBuy business. This role requires the design, implementation, and maintenance of robust credit risk controls and operational processes to strengthen portfolio health and compliance. Key Responsibilities: Portfolio Performance Review: • Identify and classify customers at risk of default through data review and direct client interaction. • Identify portfolio red flags and ensure timely reporting of the same. • Ensure timely and accurate reporting of risk indicators and portfolio performance metrics. • Review regional and Area trends, specific product trends, and propose remedies to address negative trends. Audit & Compliance: • Conduct internal audits to identify process gaps and ensure compliance with existing policies, including Underwriting, Collection processes, Welcome, Repossession processes, Change of Details, and other relevant procedures. • Provide detailed findings with practical risk mitigation recommendations. Collections Interventions: • Develop proactive collection approaches, including KYC and Underwriting practices aimed at enhancing the quality of clients onboarded. • Generate, define, and implement field-based collection approaches through field teams to improve collections. Policy Review: • Review existing policies and their impact on portfolio management. • Recommend adjustments or updates based on market trends and field findings. • Portfolio Segmentation: • Ensure effective portfolio segmentation by assigning accounts from different buckets to specific users. • Recommend segmentation changes where necessary based on portfolio performance and field findings. Pilot Management: • Ensure pilots in the field are well managed and tracked against defined success metrics. • Engage relevant stakeholders throughout pilot implementation and review. • Fraud Management: • Ensure investigations into reported fraud cases are completed within required timelines. • Track cases through to closure within SLA. Reporting & Documentation: • Prepare comprehensive field reports covering data collation, process documentation, and operational insights. • Ensure timely and accurate reporting of risk indicators and portfolio performance metrics. • Maintain clear and accurate records relating to field activities, findings, and risk actions. Industry Research: • Conduct industry research and review information collected from relevant sources. • Propose changes that can strengthen Sun King Ethiopia’s market position across sales and collections. • Additional Activities: • Handle other tasks assigned by the Credit Manager and Risk Management team in relation to the scope of the role from time to time. Benefits: • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership. We place great importance on sustaining a diverse, inclusive work environment. We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state. Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.

Job Location: Addis Ababa, Ethiopia. About The Role: The Regional Business Manager will guide sales, collections and entire business operations in the region they are assigned to for the direct distribution of Sun King Solar products sold on a Pay-As-You-Go basis (also called and recognized as the "EasyBuy" Business unit). This is done through an extensive network of agents called “Energy Officers” who visit door-to-door and sell. EasyBuy technology and services allow customers to purchase units by paying for their Solar products in small instalments, thus ensuring they are highly affordable for off-grid or rural customers. The Regional Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire direct distribution network growing rapidly in a sustainable manner, with the help of his team that typically consists of Area Business Managers, Sun King Store Executives, and Energy Officers of the region. Key Responsibilities: Hire, retain and motivate the entire regional team for the best performance: • The Regional Business Manager’s team typically consists of Area Business Managers, Sun King Executives, and Energy Officers (there may be some variations based on the region). • The Regional Business Manager is expected to ensure they create a world-class winning team in their regions that is disciplined, process-oriented, and devoted to delivering the best customer experience. Training: • Provide training to the Area Business Managers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. • Ensure they are fully aligned and managed professionally, demonstrating the highest integrity, ethics, and professionalism while dealing with Sun King customers. • Provide role clarity to Area Business Managers, Regional Mentors, and Sun King Store Executives: • Provide complete clarity to the regional team related to their day-to-day tasks, sales & collections plans, routes and targets. This includes ensuring that your sales team has a pre-settled sales route/area to sell in, they acknowledge how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot, and they have access to Regional Business Manager at all times in case of questions and concerns. Field visits: • Have a weekly touchpoint with every Area Business Manager and Top 10 Energy Officers in each area – either through in-person meetings, making a joint sale or having a call. Every week, resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager. • Ensure that the first ten sales of each Area Business Manager are done along with the Regional Business Manager in the area and some Energy Officers to ensure that each Area Business Manager fully acknowledges the core sales and collection process. • Conduct Joint Fieldwork with Area Business Managers: • Conduct joint fieldwork with Energy Officers to provide weekly sales and collection training and drive Field Service Executives' engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales. Exceed your sales & collections targets: • Meet or exceed sales and collection targets established and consented upon on the 2nd of every month with your sales supervisors. • Provide daily, and weekly updates on sales, Energy Officer recruitments, customer issues and resolutions, and New Area Launch preparations as expected and aligned with your Manager. • Drive robust field sales processes: • Review sales and collection progress with your Area Business Managers daily and provide adequate training to drive better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments, and repossessing the systems as a last recourse if the customer defaults. Remain externally focused: • Keep an eye on the market within your region and ensure you take adequate measures to protect and grow our business from rival pressures. • Engage the management team and take measures to ensure Sun King remains a paramount brand name in solar products for your area. • Resolve customer issues: Provide world-class assistance to your customers regarding product delivery, training on how to use and make payments, installation, and after-sales warranty issues. • Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours. • Control Marketing and Other spend: Provide adequate marketing assistance and equipment (such as smartphones) necessary to all your Areas. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance. Review meetings with Areas: • Ensure that Area Business Managers conduct periodic table meetings and reviews with all Energy Officers under their purview. • Conduct surprise visits to field meetings and areas to ensure that the sales processes and standards observed are of the highest quality. • Recognize outstanding performers from time to time and ensure the motivation of the entire regional team is maintained at an all-time high. Benefits: • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership. We place great importance on sustaining a diverse, inclusive work environment. We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state. Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.

Job Location: Addis Ababa, Ethiopia About The Role: Sun King is looking for an experienced Finance Manager to oversee financial reporting, tax compliance, audit coordination, and accounting operations for its Ethiopia business. This is a hands-on role for a finance professional with strong knowledge of Ethiopian federal and regional taxation, statutory audits, and IFRS-based accounting. The position manages tax compliance and dispute matters with the Ministry of Revenue and regional State Revenue Bureaus, coordinates the annual audit cycle, and maintains accurate, complete, and audit-ready financial records. The Finance Manager will work closely with the Global MIS Team and the Regional Finance Controller for East Africa, providing financial insights on tax, compliance, controls, and business performance as Sun King continues to grow its Ethiopia operations. Key Responsibilities: 1. Tax Compliance – Federal & Regional • Manage end-to-end compliance with Ethiopian federal tax requirements administered by the Ministry of Revenue, including corporate profit tax, VAT, excise tax where applicable, withholding tax, customs/import duty and VAT exposure, and employment income tax compliance. • Manage compliance with regional state and city administration tax requirements, including the Addis Ababa City Administration Revenue Bureau and other relevant State Revenue Bureaus and Authorities. • Address matters where federal and regional tax jurisdictions overlap, ensuring appropriate interpretation and application of tax requirements. • Prepare, review, and submit statutory tax returns within required timelines. • Maintain tax payment calendars and reconcile tax-related general ledger accounts. • Serve as the main contact for tax assessments, queries, audits, and dispute matters with the Ministry of Revenue and Regional Revenue Bureaus. • Coordinate information provided to tax authorities and participate in settlement discussions where required. • Reconcile tax ledgers with tax authority records and investigate differences or variances. • Monitor changes to Ethiopian federal and regional tax proclamations, directives, and rulings, translating relevant updates into practical guidance, process changes, and risk considerations for the business through the Public Policy and Government Relations team. • Provide input into transfer pricing documentation and intercompany transaction compliance for cross-border dealings with Sun King subsidiaries. • Monitor regulatory filings linked to finance operations, including relevant National Bank of Ethiopia (NBE) foreign exchange requirements. 2. Audit & Internal Controls • Serve as the main contact for external statutory auditors and coordinate the annual audit cycle from planning through completion. • Coordinate audit schedules, fieldwork, information requests, and resolution of audit queries. • Maintain year-round audit readiness for internal, interim, and final audits, including accurate reconciliations, documentation, and evidence files in line with group month-end reporting (MEC) and Ethiopian statutory requirements. • Participate in internal audit reviews and control testing, tracking action points through to completion. • Establish, maintain, and monitor internal controls covering financial reporting, cash handling, reconciliations, procurement, and revenue processes. • Coordinate with licensed local audit firms and maintain compliance with Accounting and Auditing Board of Ethiopia (AABE) requirements. 3. Accounting & Financial Reporting • Manage the monthly, quarterly, and annual close process for the Ethiopia entity, ensuring accurate and timely reporting against group deadlines. • Prepare monthly financial statements in line with IFRS and Ethiopian statutory reporting requirements. • Reconcile statutory books to group reporting and investigate differences where they arise. • Review balance sheet reconciliations, journal entries, accruals, and the fixed asset register. • Maintain an accurate and audit-ready general ledger. • Maintain the local Chart of Accounts in line with group standards and ensure accurate entity and cost-center reporting. Accounts Payable • Work closely with the MGC Team (Outsourced Payables Processing Team) to: • Ensure supplier balances are accurately recorded and clearly explained. • Verify that expense postings are accurate and consistent. • Address MIS-related queries. • Improve processes in coordination with Procurement. • Ensure payments are processed within established timelines. Accounts Receivable • Ensure customer balances are accurate and clearly explained. • Follow up with relevant Partnership Account Managers on overdue accounts. • Reconcile EasyBuy receipts against wallet balances. • Ensure the “Balance to Collect” on KaziPlan is reconciled monthly. Bank & General Ledger Reconciliations • Ensure all bank accounts are reconciled on a weekly and monthly basis. • Verify that funds recorded in the internal CRM through Looker reconcile with SAP S/4HANA and bank account balances. • Investigate and resolve reconciliation differences within established timelines. Month-End Close • Ensure all month-end close activities are completed within established MEC timelines, including: Depreciation, Purchase GIT, Salary journals, Bonus and incentive provisions, Prepaid expense tracking, FX runs, and Fixed asset accounting • Provide accurate and well-assisted commentary for monthly P&L and balance sheet reviews ahead of MIS publication. • Monitor costs associated with imported shipments (COGS), ensuring appropriate allocation and timely follow-up with Operations for MIRO/MIGO bookings and closure. 4. Business Partnering • Provide clear financial insights and commentary on business performance, tax exposure, and compliance risks during country and regional business reviews. • Represent Finance in cross-functional forums and provide guidance to Sales (EasyBuy Direct), Marketing, Operations, Legal, HR, Procurement, and EB Operations on tax, audit, and accounting matters. • Work with teams across the business to identify financial risks, improve processes, and strengthen compliance. • Provide practical financial guidance on business choices involving accounting, tax, controls, and regulatory requirements. Benefits: • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership. We place great importance on sustaining a diverse, inclusive work environment. We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state. Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.