Regional Business Manager

Job Location: Addis Ababa, Ethiopia. About The Role: The Regional Business Manager will guide sales, collections and entire business operations in the region they are assigned to for the direct distribution of Sun King Solar products sold on a Pay-As-You-Go basis (also called and recognized as the "EasyBuy" Business unit). This is done through an extensive network of agents called “Energy Officers” who visit door-to-door and sell. EasyBuy technology and services allow customers to purchase units by paying for their Solar products in small instalments, thus ensuring they are highly affordable for off-grid or rural customers. The Regional Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire direct distribution network growing rapidly in a sustainable manner, with the help of his team that typically consists of Area Business Managers, Sun King Store Executives, and Energy Officers of the region. Key Responsibilities: Hire, retain and motivate the entire regional team for the best performance: • The Regional Business Manager’s team typically consists of Area Business Managers, Sun King Executives, and Energy Officers (there may be some variations based on the region). • The Regional Business Manager is expected to ensure they create a world-class winning team in their regions that is disciplined, process-oriented, and devoted to delivering the best customer experience. Training: • Provide training to the Area Business Managers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. • Ensure they are fully aligned and managed professionally, demonstrating the highest integrity, ethics, and professionalism while dealing with Sun King customers. • Provide role clarity to Area Business Managers, Regional Mentors, and Sun King Store Executives: • Provide complete clarity to the regional team related to their day-to-day tasks, sales & collections plans, routes and targets. This includes ensuring that your sales team has a pre-settled sales route/area to sell in, they acknowledge how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot, and they have access to Regional Business Manager at all times in case of questions and concerns. Field visits: • Have a weekly touchpoint with every Area Business Manager and Top 10 Energy Officers in each area – either through in-person meetings, making a joint sale or having a call. Every week, resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager. • Ensure that the first ten sales of each Area Business Manager are done along with the Regional Business Manager in the area and some Energy Officers to ensure that each Area Business Manager fully acknowledges the core sales and collection process. • Conduct Joint Fieldwork with Area Business Managers: • Conduct joint fieldwork with Energy Officers to provide weekly sales and collection training and drive Field Service Executives' engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales. Exceed your sales & collections targets: • Meet or exceed sales and collection targets established and consented upon on the 2nd of every month with your sales supervisors. • Provide daily, and weekly updates on sales, Energy Officer recruitments, customer issues and resolutions, and New Area Launch preparations as expected and aligned with your Manager. • Drive robust field sales processes: • Review sales and collection progress with your Area Business Managers daily and provide adequate training to drive better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments, and repossessing the systems as a last recourse if the customer defaults. Remain externally focused: • Keep an eye on the market within your region and ensure you take adequate measures to protect and grow our business from rival pressures. • Engage the management team and take measures to ensure Sun King remains a paramount brand name in solar products for your area. • Resolve customer issues: Provide world-class assistance to your customers regarding product delivery, training on how to use and make payments, installation, and after-sales warranty issues. • Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours. • Control