Telesales Team Lead

27 Jul 2026 Telesales Team Lead at SunCulture Kenya Ltd Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.We have the largest Job seeker visits by alexa rankings. Post a Job Company: SunCulture Kenya Ltd Location: Kenya State: Nairobi Job type: Full-Time Job category: Sales/Marketing Jobs in Kenya Resubmit your Resume Today. Click Here to Start

• Curate and develop team KPIs to ensure delivery of SunCulture sales targets • Motivate and empower their respective team reportees to achieve personal team KPIs • Have weekly check-ins with the team to check on their pulse and also get to receive and give constructive feedback • Escalate any discrepancies that may arise that will affect team performance to the line manager • Training, onboarding, and training of the Telesales Agents • Develop a robust plan that will tie into the personal development and learning of the telesales team for the purpose of improvement and efficiency • Have a quarterly review of all training needs of the team and collaborate with the Training department for consultation and execution. • Buddy up with the newbies joining the SunCulture Telesales Team to ensure that they are set up for success. • Ensure that the team have clearly laid out metrics to measure their performance and have that quantified to mid and end of year reviews • Have secondary documentation that will tie into the check-ins and engagement of the team members to measure team satisfaction and also curb on attrition rate. • Forecast on the team blockers that may affect their daily and quarterly performance so as to ensure they are all set up for success. • Handle all customer escalations that may have been difficult to be handled by the Telesales team or needed special attention • Compile and present a high-level sales report to showcase needed deliverables of the team members to the Head of the sales team. • Maintain customer relationships and also carry the SunCulture brand.