Job responsibilities: Manage and respond to live chat inquiries and support tickets. Handle inbound and outbound customer calls Provide customer support through chat channels, ensuring timely and accurate responses. Customer issue follow up and inquiries to ensure prompt resolution. Attaining the required Customer satisfaction rate. Attain daily clearance and response rate below 3min. Requirements: Typing speed of 40 words per Minute Degree or diploma in a Business-related Course Experience in a similar role Good Customer Service Skills Good communication skills Problem solving skill
• Manage and respond to live chat inquiries and support tickets. • Handle inbound and outbound customer calls • Provide customer support through chat channels, ensuring timely and accurate responses. • Customer issue follow up and inquiries to ensure prompt resolution. • Attaining the required Customer satisfaction rate. • Attain daily clearance and response rate below 3min. • Typing speed of 40 words per Minute • Degree or diploma in a Business-related Course • Experience in a similar role • Good Customer Service Skills • Good communication skills • Problem solving skill
Posted
September 19th, 2026
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Company
Kilimall
Location
Kenya
Deadline
October 19th, 2026
in 12 days