Telesales Representatives – eMobility

What You’ll Do Initiating outbound calls to prospective customers and pitching M-KOPA Mobility products including motorbikes Engaging existing M-KOPA customers to cross-sell additional products tailored to their needs Following up on customer commitments to ensure successful sales closure and fulfilment of agreed terms Meeting and exceeding conversion and sales targets while maintaining high conversation quality Ensuring all calls comply with established quality standards, call scripts, and compliance guidelines Maintaining talk time benchmarks to drive productivity and efficient use of calling hours Identifying and escalating customer concerns or objections to ensure timely resolution Expertise Prior call centre or BPO experience Strong sales, communication, and persuasion skills A results-oriented, self-driven approach with the ability to multitask Comfort working with CRM systems Working knowledge of Excel and other Microsoft tools go to method of application »

• Initiating outbound calls to prospective customers and pitching M-KOPA Mobility products including motorbikes • Engaging existing M-KOPA customers to cross-sell additional products tailored to their needs • Following up on customer commitments to ensure successful sales closure and fulfilment of agreed terms • Meeting and exceeding conversion and sales targets while maintaining high conversation quality • Ensuring all calls comply with established quality standards, call scripts, and compliance guidelines • Maintaining talk time benchmarks to drive productivity and efficient use of calling hours • Identifying and escalating customer concerns or objections to ensure timely resolution • Prior call centre or BPO experience • Strong sales, communication, and persuasion skills • A results-oriented, self-driven approach with the ability to multitask • Comfort working with CRM systems • Working knowledge of Excel and other Microsoft tools