We’re Looking For Someone Who: Leads by example Loves solving challenges Motivates & develops teams Delivers exceptional customer service Thrives in fast-paced environments Brings energy, integrity & professionalism Key Responsibilities Lead & coach 12-18 Customer Service Professionals Drive team performance & exceed goals Ensure outstanding customer experiences Partner with QA, Training & Recruitment teams Monitor KPIs, quality & operational excellence Foster engagement, accountability & team success Qualifications At least 3 years of Leadership experience in Contact Center/Customer Service Strong communication & coaching skills Results-driven with great problem-solving abilities Strong organizational & time management skills Ability to thrive in high-performance environments Why Join Us? Grow your leadership career Work with a prestigious brand partner Make a real impact every day Lead a high-performing team
• Lead & coach 12-18 Customer Service Professionals • Drive team performance & exceed goals • Ensure outstanding customer experiences • Partner with QA, Training & Recruitment teams • Monitor KPIs, quality & operational excellence • Foster engagement, accountability & team success • At least 3 years of Leadership experience in Contact Center/Customer Service • Strong communication & coaching skills • Results-driven with great problem-solving abilities • Strong organizational & time management skills • Ability to thrive in high-performance environments • Grow your leadership career • Work with a prestigious brand partner • Make a real impact every day • Lead a high-performing team
Posted
September 19th, 2026
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Company
Solvo Global
Location
Kenya
Deadline
October 19th, 2026
in 12 days