Information Technology Analyst

Information is Power! Get new Jobs in your EmailEnter your Email below and click Subscribe: Subscribe Information Technology Analyst at Dangote Industries LimitedPosted on Tue 08th Sep, 2026 - hotnigerianjobs.com --- (0 comments) Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa. We are recruiting to fill the position below: Job Title: Information Technology Analyst Location: Ndola Cement, Zambia Key Requirements The IT Support Analyst is responsible for providing first and second-level technical support to end users, administering IT service desk operations, and supporting the development and maintenance of web- based applications and system integrations. The role requires a combination of strong customer service skills, technical proficiency in server environments, and hands-on experience with REST API development and enterprise application platforms. Serve as the primary contact for all IT-related issues and requests from end users, managing the IT Service Desk in accordance with ITIL best practices. Responsibilities Provide first-level technical support, triaging and resolving incidents and service requests within defined SLA timeframes. • Escalate complex technical issues to second-level or expert support teams and follow up to ensure prompt resolution. Log, categorise, and track all incidents and service requests in the service desk system; perform regular trend analysis to identify recurring issues. Communicate resolution status and root cause analysis to end users and relevant stakeholders. Develop and maintain end-user training materials, self-help guides, and FAQs to reduce repeat incidents. Conduct internal customer satisfaction surveys and use feedback to drive continuous improvement in service delivery. Prepare and submit periodic management reports to the Business Systems Manager covering service desk performance and KPIs. REST API Development & Integration: Design, develop, test, and maintain REST APIs to support business application integrations and data exchange between systems. Work with JSON data structures for API request/response handling, data transformation, and system integration tasks. •Use Postman or equivalent tools for API development, testing, debugging, and documentation. Collaborate with business stakeholders to understand integration requirements and translate them into technical specifications. Document all API endpoints, parameters, authentication methods, and integration workflows. Monitor API performance and resolve issues related to connectivity, data integrity, and response times. Server Administration & Web Application Support: Administer and maintain Windows Server and Linux Server environments, ensuring optimal performance, security, and availability. Install, configure, and manage Apache HTTP Server (HTTPd) and Apache Tomcat application server instances. Deploy, monitor, and support Java-based web applications hosted on Apache Tomcat, including troubleshooting application errors and performance issues. Manage server patching, updates, backups, and security configurations in line with IT policies and best practices. Monitor server health, resource utilisation, and uptime; proactively resolve issues to prevent service disruptions. Support the configuration and management of virtual environments and server infrastructure as required. Maintain technical documentation for server configurations, deployment procedures, and application environments. General IT Support: Assist in the identification, analysis, and development of IT solutions that support business continuity and operational efficiency. Keep abreast of emerging technologies, IT trends, and industry best practices relevant to the role. Participate in IT projects, system upgrades, and infrastructure improvement initiatives as required. Ensure ongoing skills enhancement through self-learning, knowledge sharing, and participation in training programmes. Maintain awareness of general plant and business operations to support on-call duty requirements. Perform any other tasks assigned by the Business Systems Manager or IT leadership. Key Requirements Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or a related field. Full Grade Twelve (12) School Certificate. Minimum of 2 years' experience in an IT support or systems administration role. Demonstrated experience in REST API development and working with JSON data formats. Hands-on experience with Windows Server and/or Linux Server administration. Experience with Apache HTTPd Server, Apache Tomcat, and Java web application support. Experience using Postman or similar API testing tools. Professional IT certification (e.g. CompTIA A+, CompTIA Network+, ITIL Foundation) is an added advantage. Technical Skills & Competencies: REST API design, development, and integration. JSON data handling, parsing, and transformation. API testing and debugging using Postman or equivalent tools. Windows Server administration (Active Directory, DNS, DHCP, Group Policy). Linux Server administration (command-line proficiency, user management, services, and scripting). Apache HTTP Server (HTTPd) configuration and management. Apache Tomcat — deployment, configuration, and troubleshooting of Java web applications. Java web application support and basic understanding of Java application architecture. IT Service Management (ITIL framework) and service desk operations. Software configuration, hardware installation, and troubleshooting. Behavioural Competencies: Strong analytical and problem-solving skills with a structured, methodical approach. Excellent oral and written communication skills with ability to explain technical concepts to non-technical users. Customer-focused mindset with a commitment to high-quality service delivery. Ability to manage multiple priorities and work effectively under pressure. Team player with the ability to collaborate across departments and levels. Self-motivated, proactive, and committed to continuous learning and professional development. High level of integrity, attention to detail, and accountability Application Closing Date Not Specified. Method of Application Interested and qualified candidates should: Click here to apply online Share this job: Federal Road Safety Corps (FRSC) List of Successful Candidates in the 2026 Recruitment ExerciseFederal Government of Nigeria Job Recruitment (16 Positions)Federal Road Safety Corps (FRSC) Job Recruitment (17 Positions)Dangote Cement Plc HEMM Operators Training ProgrammeIndependent National Electoral Commission (INEC) Massive Ad-hoc Staff Recruitment for 2026 F.C.T Area Council ElectionsFederal Government of Nigeria Nationwide Engineering Mentorship Programme (Graduate Engineers & Skilled Artisans) - 11 PositionsFederal University of Environment and Technology, Koroma / Sakpenwa Massive Graduate and Exp. Academic and Non-academic Job Recruitment (260 Positions)Ahmadu Bello University (ABU) Massive Graduate and Exp. Academic and Non-academic Job Recruitment (286 Positions)University of Abuja (Now Yakubu Gowon University, Abuja) Academic and Non-academic Job Recruitment (114 Positions)Erisco Foods Limited Job Recruitment (9 Positions)Nigerian Content Development and Monitoring Board (NCDMB) Oil and Gas Field Readiness Training Program (10,000 Openings)University of Ibadan (UI) Massive Academic and Non-academic Job Recruitment (372 Positions)Federal University Oye-Ekiti (FUOYE) Massive Graduate and Exp. Academic and Non-Academic Job Recruitment (384 Positions)Nigerian Air Force List of Successful Candidates for Direct Short Service Commission Course (DSSC) 34 / 2025 Zonal General Aptitude TestAccess Bank Plc Entry Level & Exp. Job Recruitment (5 Positions) Comments (0) Post a Comment Name: * Email: * Comment: *

• The IT Support Analyst is responsible for providing first and second-level technical support to end users, • administering IT service desk operations, and supporting the development and maintenance of web- based applications and system integrations. The role requires a combination of strong customer service • skills, technical proficiency in server environments, and hands-on experience with REST API development and enterprise application platforms. • Serve as the primary contact for all IT-related issues and requests from end users, managing the IT Service Desk in accordance with ITIL best practices. • Provide first-level technical support, triaging and resolving incidents and service requests within defined SLA timeframes. • • Escalate complex technical issues to second-level or expert support teams and follow up to ensure prompt resolution. • Log, categorise, and track all incidents and service requests in the service desk system; perform regular trend analysis to identify recurring issues. • Communicate resolution status and root cause analysis to end users and relevant stakeholders. • Develop and maintain end-user training materials, self-help guides, and FAQs to reduce repeat incidents. • Conduct internal customer satisfaction surveys and use feedback to drive continuous improvement in service delivery. • Prepare and submit periodic management reports to the Business Systems Manager covering service desk performance and KPIs. • Design, develop, test, and maintain REST APIs to support business application integrations and data exchange between systems. • Work with JSON data structures for API request/response handling, data transformation, and system integration tasks. • •Use Postman or equivalent tools for API development, testing, debugging, and documentation. • Collaborate with business stakeholders to understand integration requirements and translate them into technical specifications.