Collections Agent

We are seeking a Collections Agent to contact customers, recover overdue payments, negotiate repayment plans, and meet monthly collection targets. The ideal candidate should have strong communication skills, basic computer literacy, and the ability to work under pressure. Responsibilities:Contact customers by phone to follow up and recover overdue paymentsNegotiate repayment plans based on customer circumstancesMaintain accurate call records and notes in the systemAchieve daily and monthly collection targetsHandle customer objections professionallyEscalate complex cases when necessaryRequirements:Excellent communication skills (English is required)Basic computer skills (Excel / CRM systems)Ability to work under pressureStrong discipline and reliable attendance recordPrevious collections or customer service experience is a plus

• Contact customers by phone to follow up and recover overdue payments • Negotiate repayment plans based on customer circumstances • Maintain accurate call records and notes in the system • Achieve daily and monthly collection targets • Handle customer objections professionally • Escalate complex cases when necessary • Excellent communication skills (English is required) • Basic computer skills (Excel / CRM systems) • Ability to work under pressure • Strong discipline and reliable attendance record • Previous collections or customer service experience is a plus