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Job Purpose: Vital Strategies has experienced significant growth in both its programs and global footprint in recent years. As the organization continues to expand, it is essential that our people practices remain legally compliant, operationally effective, culturally responsive, and forward-thinking to support an increasingly diverse and distributed workforce. We are seeking an experienced Global HR leader who will continue to build on our efforts to strengthen global HR operations and compliance. This is an exciting opportunity for a collaborative, culturally agile leader who is passionate about operational excellence, continuous improvement, and making a meaningful global impact. The Director, Global HR Operations and Compliance is a critical leadership role within the Human Resources function, responsible for advancing HR operational excellence, strengthening global compliance, and supporting the continued evolution of our people practices. With seven global offices and Employer of Record (EOR) arrangements in thirteen countries, this position provides strategic leadership and oversight for Vital’s global HR operations, compliance framework, and employee services, ensuring consistent, efficient, and legally compliant HR practices across all locations. The Director will lead the development and implementation of inclusive policies, procedures, and best practices; provide guidance on global employment actions and employee relations matters; support workforce expansion into new countries; and oversee global compensation, benefits, and HR governance programs. This role is responsible for identifying and mitigating employment-related risks while ensuring a positive employee experience and operational consistency across diverse jurisdictions. Reporting to the Vice President, Global HR, the Director partners closely with organizational leaders, HR colleagues, legal counsel, country offices, and external partners to strengthen HR infrastructure, optimize systems and processes, and enhance the organization’s ability to manage a global workforce effectively. Success in this role requires deep global HR expertise, strong judgment, cultural sensitivity, and the ability to lead change while balancing organizational standards with local legal, cultural, and operational requirements. This job opportunity may be based in the UK, Switzerland, or Kenya. Vital Strategies will offer a competitive salary based on local market benchmarking. Additional locations in Europe and Africa where Vital Strategies is operational may be considered. The applicable salary ranges for the hiring locations are: UK: £110,000- £120,000 Switzerland: CHF 120,000 to CHF 140,000 Kenya: KES 14,000,000- KES 18,500,000 Duties & Responsibilities: Global HR Operations – Maintain a high-quality global HR operations function, including standardized policies where legally appropriate, standardized processes, technology, systems, tools, forms, and guidelines that are accessible, well understood, and consistently utilized across all offices. Balance global organizational standards and compliance requirements with the operational, cultural, and legal realities of individual country offices, ensuring an appropriate and practical approach across diverse environments. Build trusted relationships with global office leadership, HR and Country Directors, to encourage transparency, collaboration, and timely sharing of HR-related information necessary for effective operations, risk management, and compliance. Partner with, support, and advise global HR team members and Country Directors on HR operational matters; while supporting local HR partners in assuming HR functions locally as appropriate for each office. Lead global HR due diligence (terms and conditions of employment, infrastructure and documentation) and manage the maintenance of international office employee handbooks and guides for EOR-hired staff. Partner with leadership, programs, and operation teams in opening offices or establishing EORs; as well as closing offices or programs. Ensure compliance with regulatory reporting requirements, maintenance of required documentation, and timely responses to HR audits and coordinate with the risk management committee. In partnership with local HR teams, lead annual global employee benefits renewals, including plan design, vendor coordination, and budget management. Oversee global compensation programs, including salary benchmarking, pay review processes, compensation guidance, and manager training. Work with Talent Acquisition, Grants & Contracts and Global Finance to coordinate the annual and reforecast workforce budget. Oversee the establishment of EORs and the ongoing vendor/employee/manager relationships. Ensure the global HR team is trained in the core HR operational areas, as well as any Vital HR specific procedures and practices. Ensure that HR policies, procedures, and compliance documents are accessible to all staff via the organizational intranet “Vital Pulse”. Collaborate with HR team to implement, analyze, and maintain operational metrics and people data to inform decision-making and strengthen organizational effectiveness. Serve as a key HRIS company administrator and partner to global HR teams, leveraging technology to improve HR operations, reporting, compliance and data integrity. Partner with HR and operational leaders to ensure HRIS data accuracy globally, establish effective governance processes, and support local teams in maintaining timely and accurate employee records. Compliance – In collaboration with Legal and VP HR, ensure that HR processes, policies, recordkeeping, and forms are in compliance with regulations, country and local labor laws, and donor guidelines. Oversee policy, process and procedure documentation to ensure consistency, accessibility, and compliance across the organization. Conduct spot checks to employee files to ensure audit readiness and compliance; and provide training to HR team members responsible for maintaining documentation. Ensure compliance with the Vital global data retention policy for employee data and HR documentation. Identify and proactively mitigate HR operational and compliance risks through strong controls, monitoring, documentation practices, and partnership with local offices. Employee Services – Coordinate the development and maintenance of HR programs and tools, including policies and procedures, SOPs, manuals, management guidelines, and other HR infrastructure to support business units, proposals, and projects. Ensure all offices and employees hired through EOR arrangements have access to an HR Help Desk or equivalent support structure with timely communication, responsiveness, and follow-up. In consultation with the VP HR and General Counsel, and in coordination with HRBPs, manage complex employee relations matters in a balanced, fair, and objective manner using appropriate counseling, investigative, intervention, and mediation techniques. Serve as an internal consultant and facilitator to managers and employees in resolving employment and performance-related issues in collaboration with HR business partners as appropriate. In collaboration with the Director of Talent Management and HR Country Teams, ensure timely delivery of training to managers on HR operations, policies, systems, and practices; and support clear communication of Vital HR business practices to employees globally. Foster a service-oriented HR culture that emphasizes responsiveness, partnership, trust, consistency, and practical problem-solving across all global offices. Qualifications: Education – Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field required. Professional HR certification such as SHRM-SCP, SPHR, CIPD, or equivalent international HR certification preferred. Skills & Abilities – Strong knowledge of global HR operations, employment practices, compliance requirements, and HR infrastructure across multiple countries and regions. Demonstrated ability to balance global organizational standards with local legal, cultural, and operational needs in diverse international environments. Strong relationship-building, influencing, and partnership skills, with the ability to establish trust and credibility across global offices and with leaders at all levels. High degree of diplomacy, cultural sensitivity, discretion, and sound judgment when managing complex and sensitive employee and organizational matters. Ability to proactively gather, assess, and synthesize information from multiple stakeholders and environments to identify operational or compliance risks and support informed decision-making. Strong project management and organizational skills, with the ability to manage multiple priorities and initiatives simultaneously in a fast-paced global environment. Excellent verbal, written communication, and active listening skills, including the ability to communicate complex HR concepts clearly and effectively to diverse audiences. Strong analytical and problem-solving skills with the ability to use people data and metrics to drive operational improvements and business decisions. Service-oriented leadership approach with a focus on collaboration, responsiveness, practical solutions, and continuous improvement. Strong facilitation, training, and coaching skills for managers, HR teams, and employees. High level of integrity and ability to manage confidential information with professionalism and discretion. Strong technology proficiency and ability to leverage HR systems and tools to improve operational effectiveness, reporting, workforce analytics, compliance, and employee experience. Fluency in English required. Knowledge of global HR operational best practices and employment lifecycle processes. Knowledge of compensation, benefits, employee relations, performance management, and policy administration practices. Understanding of change management principles and organizational effectiveness practices in global organizations. Experience Required: Minimum of 15 years of progressive human resources experience, including significant experience in global HR operations, compliance, and employee services. Demonstrated experience supporting a complex, multi-country or global organization, preferably within the nonprofit, international development, public health, or mission-driven sector. Experience partnering with global offices and navigating varying labor laws, cultural norms, and operational practices across regions. Proven experience developing and implementing global HR policies, procedures, systems, and operational processes. Experience managing HR compliance, audits, employee documentation, and data governance in international environments. Experience overseeing compensation and benefits administration across multiple countries and/or employer-of-record (EOR) arrangements. Demonstrated experience managing complex employee relations matters and conducting or supporting investigations in collaboration with legal counsel and HR business partners. Experience leading or supporting HRIS optimization, system configuration, reporting, and data integrity initiatives; experience with UKG strongly preferred. Experience using HR metrics and workforce data to support operational planning and organizational decision-making. Working Conditions and Physical Requirements: The position may involve up to 10% travel to various international locations, depending on organizational needs Ability/willingness to work across multiple time zones
• Maintain a high-quality global HR operations function, including standardized policies where legally appropriate, standardized processes, technology, systems, tools, forms, and guidelines that are accessible, well understood, and consistently utilized across all offices. • Balance global organizational standards and compliance requirements with the operational, cultural, and legal realities of individual country offices, ensuring an appropriate and practical approach across diverse environments. • Build trusted relationships with global office leadership, HR and Country Directors, to encourage transparency, collaboration, and timely sharing of HR-related information necessary for effective operations, risk management, and compliance. • Partner with, support, and advise global HR team members and Country Directors on HR operational matters; while supporting local HR partners in assuming HR functions locally as appropriate for each office. • Lead global HR due diligence (terms and conditions of employment, infrastructure and documentation) and manage the maintenance of international office employee handbooks and guides for EOR-hired staff. • Partner with leadership, programs, and operation teams in opening offices or establishing EORs; as well as closing offices or programs. • Ensure compliance with regulatory reporting requirements, maintenance of required documentation, and timely responses to HR audits and coordinate with the risk management committee. • In partnership with local HR teams, lead annual global employee benefits renewals, including plan design, vendor coordination, and budget management. • Oversee global compensation programs, including salary benchmarking, pay review processes, compensation guidance, and manager training. • Work with Talent Acquisition, Grants & Contracts and Global Finance to coordinate the annual and reforecast workforce budget. • Oversee the establishment of EORs and the ongoing vendor/employee/manager relationships. • Ensure the global HR team is trained in the core HR operational areas, as well as any Vital HR specific procedures and practices. • Ensure that HR policies, procedures, and compliance documents are accessible to all staff via the organizational intranet “Vital Pulse”. • Collaborate with HR team to implement, analyze, and maintain operational metrics and people data to inform decision-making and strengthen organizational effectiveness. • Serve as a key HRIS company administrator and partner to global HR teams, leveraging technology to improve HR operations, reporting, compliance and data integrity.
Responsibilities and Accountabilities Oversee and coordinate the implementation of country-specific policies and strategies pertaining to labour mobility, immigration and border governance, and migrant protection in the context of mobility dynamics in Kenya, and identify and develop new projects and programmes to address migration management needs in Kenya. In close collaboration with the Chief of Mission and Head of Programme and Policy Development, ensure that all components of relevant projects, programmes, and activities operate in a coherent and mutually supportive manner, ensuring smooth coordination among all partners and stakeholders. Ensure the provision of timely, accurate, standardized, and adequate information to all relevant stakeholders on relevant IOM interventions, including active engagement in relevant forums and providing strategic and operational inputs. Ensure alignment of programmatic planning and response with Government of Kenya priorities, inter-agency common planning frameworks, and improved coordination in migration management efforts envisaged by IOM in relevant thematic areas. Recommend and ensure effective integration of cross-cutting issues, including gender, age, education, disability, environment, and protection in relevant programming for further enhancement of IOM’s programming on leaving no one behind. Guide and supervise staff responsible for the implementation of relevant projects and programmes. Coordinate and provide training to staff to promote a common understanding and knowledge of ways and means to strengthen programming. Identify new opportunities for the relevant portfolios and participate in the development of project proposals in coordination with relevant Programme/Project Managers and Units in the Mission, the Regional Office, and HQ. Ensure compliance with institutional and donor reporting procedures, including adherence to reporting timelines, templates, approval processes, and internal systems (e.g., PRIMA), and proactively mitigate risks of delays or inaccuracies. Liaise with donor representatives and periodically brief them on current and planned programmes in order to mobilize necessary resources. Undertake duty travel relating to need assessments, project monitoring, liaison with counterparts, problem solving, and new project development, as required. Perform such other duties as may be assigned. Qualifications Required Qualifications and Experience Education Master’s degree in Social Sciences, International Relations, Development Studies, Law, or a related field from an accredited academic institution with at least five years of relevant professional experience; or, Bachelor’s degree in the above fields with seven years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database. Experience Professional experience in the fields of labour mobility, diaspora engagement, immigration and border governance, and migrant protection programming, knowledge on related global policies and guidelines; Experience working in the implementation and delivery of migration management-related projects in a variety of contexts is a must; Strong project implementation and management experience, including project monitoring and reporting; Demonstrated experience in policy and strategy development; Experience working in complex settings that require sound judgment and operational flexibility; and, Previous work experience in East and Horn of Africa and the Intergovernmental Authority on Development (IGAD) region in a similar capacity, in particular with the UN, is a strong advantage. Skills Excellent written and verbal communication and negotiation skills; Good knowledge of principles and practices of project management and monitoring and evaluation; Proven resource management skills with familiarity with budget/financial administration; Good knowledge of the broad range of migration-related subject areas dealt with by the Organization; Strong ability to supervise interventions and coordinate administrative activities; Delivers on set objectives with tight deadlines; Effectively coordinates actions with implementing and other partners; Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office and regional objectives; Works effectively in high-pressure, rapidly changing environments; Coordinates actions with all relevant actors and makes use of coordination structures; Supports effective information sharing between internal units, external partners, and other IOM offices, and all other relevant actors; Ability to think both creatively and strategically; and, Good interpersonal communication and presentation skills.
• Oversee and coordinate the implementation of country-specific policies and strategies pertaining to labour mobility, immigration and border governance, and migrant protection in the context of mobility dynamics in Kenya, and identify and develop new projects and programmes to address migration management needs in Kenya. • In close collaboration with the Chief of Mission and Head of Programme and Policy Development, ensure that all components of relevant projects, programmes, and activities operate in a coherent and mutually supportive manner, ensuring smooth coordination among all partners and stakeholders. • Ensure the provision of timely, accurate, standardized, and adequate information to all relevant stakeholders on relevant IOM interventions, including active engagement in relevant forums and providing strategic and operational inputs. • Ensure alignment of programmatic planning and response with Government of Kenya priorities, inter-agency common planning frameworks, and improved coordination in migration management efforts envisaged by IOM in relevant thematic areas. • Recommend and ensure effective integration of cross-cutting issues, including gender, age, education, disability, environment, and protection in relevant programming for further enhancement of IOM’s programming on leaving no one behind. • Guide and supervise staff responsible for the implementation of relevant projects and programmes. Coordinate and provide training to staff to promote a common understanding and knowledge of ways and means to strengthen programming. • Identify new opportunities for the relevant portfolios and participate in the development of project proposals in coordination with relevant Programme/Project Managers and Units in the Mission, the Regional Office, and HQ. • Ensure compliance with institutional and donor reporting procedures, including adherence to reporting timelines, templates, approval processes, and internal systems (e.g., PRIMA), and proactively mitigate risks of delays or inaccuracies. • Liaise with donor representatives and periodically brief them on current and planned programmes in order to mobilize necessary resources. • Undertake duty travel relating to need assessments, project monitoring, liaison with counterparts, problem solving, and new project development, as required. • Perform such other duties as may be assigned. • Master’s degree in Social Sciences, International Relations, Development Studies, Law, or a related field from an accredited academic institution with at least five years of relevant professional experience; or, • Bachelor’s degree in the above fields with seven years of relevant professional experience. • Accredited Universities are those listed in the UNESCO World Higher Education Database. • Professional experience in the fields of labour mobility, diaspora engagement, immigration and border governance, and migrant protection programming, knowledge on related global policies and guidelines;
Our client, Ardy Marketing, is a dynamic marketing consultancy that partners with businesses to develop impactful marketing strategies, strengthen brands and drive measurable business growth. They are seeking to hire an experienced Marketing Strategy Consultant to lead the development and execution of strategic marketing initiatives for both the organization and its clients. Key Responsibilities Develop and implement marketing strategies aligned with clients\\\’ business objectives and growth goals. Conduct marketing audits, market research, competitor analysis, and customer insights to inform strategic recommendations. Lead and coordinate marketing projects, ensuring timely delivery, quality execution, and alignment with agreed objectives. Translate business goals into actionable marketing roadmaps with clear priorities, timelines, deliverables, and KPIs. Monitor campaign and project performance, providing data-driven insights and optimization recommendations. Develop and maintain marketing performance dashboards, tracking key marketing and sales metrics. Collaborate with internal teams and clients to ensure brand consistency across campaigns, content, and communications. Identify project risks, implementation gaps, and process improvement opportunities, recommending appropriate corrective actions. Ensure marketing activities comply with brand guidelines, advertising standards, and data protection regulations. Leverage digital marketing, analytics, and AI tools to improve marketing effectiveness, reporting, and productivity. Required Specification Bachelors degree in Marketing, Communications, Public Relations, Business, or a related field. CIM Level 6 qualification is mandatory. Minimum of 5 years experience in marketing, with proven expertise in marketing strategy development and planning. Demonstrated experience conducting marketing audits and developing comprehensive marketing strategies. At least 5 years experience in digital marketing, including campaign planning, execution, and performance analysis. Strong business acumen, with the ability to translate business objectives into actionable marketing strategies. Proven project management experience, with the ability to manage multiple client projects, priorities, timelines, and stakeholders simultaneously. Strong people and relationship management skills, with experience engaging clients and collaborating with cross-functional teams. Excellent problem-solving, decision-making, communication, and presentation skills. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), Google Workspace, marketing analytics and reporting tools, Google Analytics, social media management platforms, and AI tools (e.g., ChatGPT, Gemini, Claude) for research, strategy development, reporting, and productivity. Strong understanding of website performance, the Google digital ecosystem, and digital marketing platforms (organic and paid).
• Develop and implement marketing strategies aligned with clients\\\’ business objectives and growth goals. • Conduct marketing audits, market research, competitor analysis, and customer insights to inform strategic recommendations. • Lead and coordinate marketing projects, ensuring timely delivery, quality execution, and alignment with agreed objectives. • Translate business goals into actionable marketing roadmaps with clear priorities, timelines, deliverables, and KPIs. • Monitor campaign and project performance, providing data-driven insights and optimization recommendations. • Develop and maintain marketing performance dashboards, tracking key marketing and sales metrics. • Collaborate with internal teams and clients to ensure brand consistency across campaigns, content, and communications. • Identify project risks, implementation gaps, and process improvement opportunities, recommending appropriate corrective actions. • Ensure marketing activities comply with brand guidelines, advertising standards, and data protection regulations. • Leverage digital marketing, analytics, and AI tools to improve marketing effectiveness, reporting, and productivity. • Bachelors degree in Marketing, Communications, Public Relations, Business, or a related field. • CIM Level 6 qualification is mandatory. • Minimum of 5 years experience in marketing, with proven expertise in marketing strategy development and planning. • Demonstrated experience conducting marketing audits and developing comprehensive marketing strategies. • At least 5 years experience in digital marketing, including campaign planning, execution, and performance analysis.
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Purpose of the Role: The Manager, Fraud Prevention is responsible for leading the design, implementation, and continuous improvement of fraud prevention strategies, controls, and monitoring frameworks to protect the organization from financial loss, reputational damage, and regulatory exposure. The role ensures proactive identification, assessment, and mitigation of fraud risks across products, channels, and operations, while strengthening a strong fraud risk culture through effective governance, awareness, and stakeholder collaboration Key Responsibilities / Deliverables: Fraud Risk Strategy & Governance Fraud Risk Assessment & Control Design Fraud Monitoring & Detection Oversight Incident Management & Escalation Stakeholder Engagement & Collaboration Fraud Awareness & Culture Reporting & Management Information Team Leadership & Capability Development Continuous Improvement & Innovation Qualifications Business related degree from a recognized University or College. Professional Certification in Fraud Examination (CFE), Auditing, Accounting, Risk management and Information systems audit is an added advantage. Experience: Over 10 years’ working experience in the Banking sector. 5 years of experience in fraud management, risk analysis, or financial crime compliance; At least 3—5 years in a leadership role.
• Fraud Risk Strategy & Governance • Fraud Risk Assessment & Control Design • Fraud Monitoring & Detection Oversight • Incident Management & Escalation • Stakeholder Engagement & Collaboration • Fraud Awareness & Culture • Reporting & Management Information • Team Leadership & Capability Development • Continuous Improvement & Innovation • Business related degree from a recognized University or College. • Professional Certification in Fraud Examination (CFE), Auditing, Accounting, Risk management and Information systems audit is an added advantage. • Over 10 years’ working experience in the Banking sector. • 5 years of experience in fraud management, risk analysis, or financial crime compliance; At least 3—5 years in a leadership role.
KEY RESPONSIBILITIES Manage the Internal Audit plan and development of Audit programs for the Institute to ensure efficiency in Audit execution. Carry out risk assessment for the Institute to point out priority areas for the Institute’s consideration. Carry out compliance audit for the Institute to ensure compliance with the legal and statutory requirements. In charge of documentation of audit work papers/tests for evidence and reference when required. Responsible for proper utilization of resources and to provide assurance on their optimal use. Prepare detailed audit reports and recommend ways to improve internal controls. Follow up on findings and recommendations agreed during internal audits. Assist in the implementation of the Management University of Africa (MUA) audits. Conduct investigations and special projects where applicable. KNOWLEDGE & EXPERIENCE REQUIRED Minimum of Five (5) years’ working experience in the same role Bachelor’s degree in the relevant field from a recognized institution Be a CPA finalist and a registered Member of ICPAK Certified Information System Auditor (CISA) COMPETENCIES Technical International Financial Reporting Standards (IFRS) International Practices Professional Framework (IPPF) Audit Reporting Financial Management Management Accounting Value for Money Assessment Corporate Governance Risk based Audit Knowledge on Enterprise Resource Planning (ERP)
• Manage the Internal Audit plan and development of Audit programs for the Institute to ensure efficiency in Audit execution. • Carry out risk assessment for the Institute to point out priority areas for the Institute’s consideration. • Carry out compliance audit for the Institute to ensure compliance with the legal and statutory requirements. • In charge of documentation of audit work papers/tests for evidence and reference when required. • Responsible for proper utilization of resources and to provide assurance on their optimal use. • Prepare detailed audit reports and recommend ways to improve internal controls. • Follow up on findings and recommendations agreed during internal audits. • Assist in the implementation of the Management University of Africa (MUA) audits. • Conduct investigations and special projects where applicable. • Minimum of Five (5) years’ working experience in the same role • Bachelor’s degree in the relevant field from a recognized institution • Be a CPA finalist and a registered Member of ICPAK • Certified Information System Auditor (CISA) • International Financial Reporting Standards (IFRS) • International Practices Professional Framework (IPPF)
Job Purpose Statement The Marketing Manager will be responsible for developing, owning and overseeing an integrated marketing strategy that drives brand visibility, digital growth, customer engagement and lead generation for NCBA Insurance Company Ltd, while ensuring that execution is delivered. The role will play a critical part in positioning the Company as a digitally enabled insurer, leveraging both direct-to-market channels and NCBA Group’s banking ecosystem to acquire, retain customers and grow market share. Duties and Responsibilities Marketing Strategy, Brand & Campaign Management 50% Own the development and oversight of the Company’s marketing and brand strategy, ensuring execution is aligned to business priorities and delivered through internal teams, Group Marketing & Communications, agencies and the Assistant Brand Manager. Provide brand governance oversight to ensure consistent messaging, positioning and visual identity across all customer touchpoints and platforms. Develop campaigns that build emotional connections with customers and foster brand loyalty. Partner with Group Marketing team to oversee the company’s social media presence and content strategy. Define campaign priorities, approve campaign briefs, oversee execution across digital, print, radio and outdoor media, and ensure campaigns are aligned to customer, brand and commercial objectives. Oversee agency and vendor performance, commercial value, quality standards and escalation matters, while day-to-day coordination and delivery follow-up are handled by the Assistant Brand Manager or assigned execution support. Review campaign performance, interpret KPIs such as reach, engagement, conversion and ROI, and recommend strategic actions to improve marketing effectiveness. Manage the marketing budgets and ensure cost-effective campaign execution. Product Marketing & Sales Enablement Support 15% Collaborate with product and sales teams to develop go-to-market strategies for insurance products. Provide marketing, brand and customer communication input into product messaging frameworks and marketing materials tailored to different customer segments, ensuring alignment with product positioning, customer needs and brand standards. Provide strategic direction and marketing input for sales enablement collateral, presentations and training materials developed in collaboration with Underwriting and Sales teams, and guidance from Group Marketing team. Market Research & Insights 10% Conduct market and competitor analysis to identify trends and opportunities. Use customer insights to inform marketing strategies and improve customer experience Monitor brand perception and customer feedback to inform continuous improvement. Stakeholder Collaboration & Capability Building 15% Collaborate with Product, Sales, Group Marketing & Communications, bank stakeholders and assigned execution support to ensure approved marketing activities are delivered consistently on time and in line with brand, business and customer experience expectations. Learning and growth 10% Continuous competency development Coaching the branding team to consciously get the best output. Job Specifications Academic and Professional Qualifications Bachelor’s degree in Marketing, Communications, Business Administration or a related field from a recognised institution. Professional qualification or certification in Marketing, Digital Marketing, Brand Management or Communications is desirable. Training or certification in digital analytics, performance marketing, customer experience or project management will be an added advantage. Work Experience Minimum of 5 years’ progressive experience in marketing, brand management, digital marketing, communications or campaign management, preferably within insurance, financial services or another regulated customer-facing industry. Demonstrable experience developing and implementing marketing plans, brand campaigns, digital campaigns and customer engagement initiatives. Experience managing marketing budgets, agencies, vendors and campaign performance reporting. Experience working with product, sales, digital, communications and business teams to support go-to-market execution and customer acquisition. Exposure to bancassurance, embedded insurance, digital distribution or partnership-led marketing will be an added advantage. Technical Competencies Strong understanding of brand strategy, marketing communications, customer segmentation and campaign planning. Good knowledge of digital marketing channels including Search Engine Optimization/Search Engine Marketing, paid media, social media, content marketing, email marketing and web analytics. Ability to interpret marketing performance data, customer insights and campaign KPIs to recommend improvement actions. Ability to translate product propositions into clear, customer-friendly and brand-aligned communication materials in collaboration with Product Line Managers and Group Marketing & Communications. Strong project management, vendor management and budget control capability.
• Own the development and oversight of the Company’s marketing and brand strategy, ensuring execution is aligned to business priorities and delivered through internal teams, Group Marketing & Communications, agencies and the Assistant Brand Manager. • Provide brand governance oversight to ensure consistent messaging, positioning and visual identity across all customer touchpoints and platforms. • Develop campaigns that build emotional connections with customers and foster brand loyalty. • Partner with Group Marketing team to oversee the company’s social media presence and content strategy. • Define campaign priorities, approve campaign briefs, oversee execution across digital, print, radio and outdoor media, and ensure campaigns are aligned to customer, brand and commercial objectives. • Oversee agency and vendor performance, commercial value, quality standards and escalation matters, while day-to-day coordination and delivery follow-up are handled by the Assistant Brand Manager or assigned execution support. • Review campaign performance, interpret KPIs such as reach, engagement, conversion and ROI, and recommend strategic actions to improve marketing effectiveness. • Manage the marketing budgets and ensure cost-effective campaign execution. • Collaborate with product and sales teams to develop go-to-market strategies for insurance products. • Provide marketing, brand and customer communication input into product messaging frameworks and marketing materials tailored to different customer segments, ensuring alignment with product positioning, customer needs and brand standards. • Provide strategic direction and marketing input for sales enablement collateral, presentations and training materials developed in collaboration with Underwriting and Sales teams, and guidance from Group Marketing team. • Bachelor’s degree in Marketing, Communications, Business Administration or a related field from a recognised institution. • Professional qualification or certification in Marketing, Digital Marketing, Brand Management or Communications is desirable. • Training or certification in digital analytics, performance marketing, customer experience or project management will be an added advantage. • Minimum of 5 years’ progressive experience in marketing, brand management, digital marketing, communications or campaign management, preferably within insurance, financial services or another regulated customer-facing industry.
NCBA Group Jobs. Looking for an insurance job in Kenya? NCBA Group is hiring a Senior Underwriter – Broker Channel, Specialty & Multinational skilled in risk assessment, broker relationship management, and multinational corporate underwriting. The role is responsible for providing senior technical underwriting support for Broker Channel, Specialty and Multinational business to ensure profitable growth, disciplined risk selection, strong broker service delivery and compliance with approved underwriting guidelines, delegated authorities and regulatory requirements. The role evaluates complex and specialised risks, determines appropriate terms, pricing and coverage conditions, supports multinational programme servicing and local policy issuance, coordinates reinsurance referrals where required, and provides technical guidance to underwriting team members to improve turnaround time, portfolio quality and customer experience.
• NCBA Group is hiring a Senior Underwriter – Broker Channel, Specialty & Multinational skilled in risk assessment, broker relationship management, and multinational corporate underwriting.
We are looking for a seasoned Business Development Manager Lead and execute defined segments/accounts within the market Drive consultative, value-based selling and pipeline development Deepen engagement with Tier 1 banks, fintechs, merchants, and ecosystem partners Support execution of strategic initiatives across issuing, acquiring, and acceptance Provide leadership depth and continuity within the Kenya team Improve coverage of high-value clients and opportunities Increase wallet share and client retention Better prioritization and execution of market initiatives Reduce execution bottlenecks and escalation risks Clear ownership of accounts and programs Improve team coaching, performance management, and resilience Qualifications Basic Qualifications 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred Qualifications 10 or more years of work experience with a Bachelor’s Degree or 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD). Fluent written and spoken Portuguese is a requirement for this role Minimum 6 years experience in the Banking and or Financial Services/payments/mobile network and or Fintech sector. Card Payment Experience Essential. Tertiary qualification with a business or marketing degree (preferably MBA) Capability to liaise, present to and work with senior level international bankers. Excellent knowledge of Visa, other payment systems, card products and the activities of different payment systems in the relevant markets. Commercial orientation, interpersonally credible, influential in their dealings and sensitive to a multicultural environment. Ability to manage varied indirect reporting relationships at all levels of the Visa and member organisation. Experience in influencing developing and/or motivating people to achieving company and customer objectives.
• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD • 10 or more years of work experience with a Bachelor’s Degree or 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD). • Fluent written and spoken Portuguese is a requirement for this role • Minimum 6 years experience in the Banking and or Financial Services/payments/mobile network and or Fintech sector. • Tertiary qualification with a business or marketing degree (preferably MBA) • Capability to liaise, present to and work with senior level international bankers. • Excellent knowledge of Visa, other payment systems, card products and the activities of different payment systems in the relevant markets. • Commercial orientation, interpersonally credible, influential in their dealings and sensitive to a multicultural environment. • Ability to manage varied indirect reporting relationships at all levels of the Visa and member organisation. • Experience in influencing developing and/or motivating people to achieving company and customer objectives.
Your Mission An application specialist at Puratos focuses on developing and testing products, ensuring that innovations are feasible for commercial use, and providing tailored solutions to meet specific customer requirements mainly industrial level in the bakery, patisserie, and chocolate sectors. What you do Supporting industrial bakeries/patisseries with high-end technical advice Seek solutions to customers’ needs and help them in the implementation of products and concepts. Creating strong and long-term partnerships with the assigned accounts. Supporting R&D Director for research and new product developments. Working with customers to understand their needs and co-create tailored solutions. Leading projects to deploy existing and new products at our customers’ production facilities. Translate the Puratos group guidelines for NPDs towards the Kenya market and support the introduction of new products through test baking, samples & trainings. Identifying and managing new business opportunities and risks to existing portfolios, to support the business development team in reaching their sales targets. Operating in a cross-functional team with our local Technical, Marketing and Sales colleagues, or alongside the international and diverse global network of Puratos. Use collaborative working tools and data analytics Maintain baking & ingredients knowledge of current and up-and-coming trends, as well as a thorough understanding of all Puratos products. Build strong and long-term relationships at customers, as well as develop and maintain a network of ingredient and equipment experts in Puratos and externally. What we expect from you Bachelor’s degree in food science or related field. 5 years hands-on experience in the industrial bakery sector You have a passion for food and a strong drive to ‘do the right thing’ for the planet and future generations. Thorough understanding of the patisserie automation process, analytical techniques and NPD processes, and the use of ingredients to create and improve healthy and delicious products Understands functionality of ingredients, additives and basic food chemistry Computer skills and ability to use professional tools (CRM), spreadsheets, and presentation software Good knowledge on process & equipment and finished goods Customer oriented, with strong sense for business development Ability to translate creative concepts into inspirational finished goods within the framework of an industrial production environment Analytical skills and problem-solving attitude Strong written and verbal communication skills, able to inspire customers Interdependent team player: respect others, helpful, open minded, dynamic and modest. Proven planning and organization skills with good attention to detail Flexibility to travel
• An application specialist at Puratos focuses on developing and testing products, ensuring that innovations are feasible for commercial use, and providing tailored solutions to meet specific customer requirements mainly industrial level in the bakery, patisserie, and chocolate sectors. • Supporting industrial bakeries/patisseries with high-end technical advice • Seek solutions to customers’ needs and help them in the implementation of products and concepts. • Creating strong and long-term partnerships with the assigned accounts. • Supporting R&D Director for research and new product developments. • Working with customers to understand their needs and co-create tailored solutions. • Leading projects to deploy existing and new products at our customers’ production facilities. • Translate the Puratos group guidelines for NPDs towards the Kenya market and support the introduction of new products through test baking, samples & trainings. • Identifying and managing new business opportunities and risks to existing portfolios, to support the business development team in reaching their sales targets. • Operating in a cross-functional team with our local Technical, Marketing and Sales colleagues, or alongside the international and diverse global network of Puratos. Use collaborative working tools and data analytics • Maintain baking & ingredients knowledge of current and up-and-coming trends, as well as a thorough understanding of all Puratos products. • Build strong and long-term relationships at customers, as well as develop and maintain a network of ingredient and equipment experts in Puratos and externally. • Bachelor’s degree in food science or related field. • 5 years hands-on experience in the industrial bakery sector • You have a passion for food and a strong drive to ‘do the right thing’ for the planet and future generations.
We are seeking a skilled and proactive Air Conditioning (AC) Technician to join our team. The ideal candidate will be responsible for installing, maintaining, and repairing HVAC systems while providing basic electrical and plumbing support to ensure safe, reliable, and efficient facility operations. Key Responsibilities Install, maintain, and repair air conditioning, ventilation, and refrigeration (HVAC) systems. Troubleshoot and repair HVAC, electrical, and mechanical faults. Perform preventive maintenance to maximize equipment reliability. Carry out basic electrical and plumbing works related to HVAC systems. Respond to equipment breakdowns and minimize downtime. Maintain maintenance records and service reports. Comply with health, safety, and environmental standards. Perform other duties assigned by the supervisor. Qualifications Certificate or Diploma in Refrigeration & Air Conditioning, HVAC Engineering, or a related field. Recognized HVAC/Refrigeration certification. Basic knowledge of electrical and plumbing systems is an added advantage. Experience Minimum of 2 years’ experience in HVAC installation and maintenance. Experience in a manufacturing or industrial environment is preferred.
• Install, maintain, and repair air conditioning, ventilation, and refrigeration (HVAC) systems. • Troubleshoot and repair HVAC, electrical, and mechanical faults. • Perform preventive maintenance to maximize equipment reliability. • Carry out basic electrical and plumbing works related to HVAC systems. • Respond to equipment breakdowns and minimize downtime. • Maintain maintenance records and service reports. • Comply with health, safety, and environmental standards. • Perform other duties assigned by the supervisor. • Certificate or Diploma in Refrigeration & Air Conditioning, HVAC Engineering, or a related field. • Recognized HVAC/Refrigeration certification. • Basic knowledge of electrical and plumbing systems is an added advantage. • Minimum of 2 years’ experience in HVAC installation and maintenance. • Experience in a manufacturing or industrial environment is preferred.
Role Summary To serve as the hands-on quality authority for the plastics plant. This role enforces quality standards and regulatory compliance across all manufacturing processes to deliver defect-free, quality-assured components. Key Responsibilities Quality Control & In-Process Inspection: Inspect incoming polymers, packaging, and raw materials. Monitor molding and extrusion lines (cycle times, temperatures, and tolerances). Quarantine non-conforming goods and conduct pre-loading inspections. QMS & Regulatory Compliance: Maintain full compliance with ISO 9001:2015, ISO 22716 (GMP), KEBS, FDA, and ZABS. Manage the corrective and preventive action (CAPA) process and update standard operating procedures (SOPs). Team Leadership: Supervise, schedule, and coach the shift QA inspectors. Conduct daily quality and safety briefings and identify training gaps. Continuous Improvement & Cost Efficiency: Drive Lean, 5S, and Kaizen initiatives. Lead weight-reduction, optimization, and recycling projects to eliminate waste. Vendor & Customer Management: Audit third-party manufacturing sites quarterly. Investigate customer complaints and trade returns within the same day to find root causes. Key Performance Indicators First Pass Rating: ≥ 98% OTIFEF (On Time in Full Every Time): ≥ 97% Cost Savings: ≥ KSH 5 million (via process engineering) Customer Complaints: ≤ 0.001% of monthly production Audit Compliance Score: ≥ 95% (internal and external) CAPA Closure Rate: 100% within SLA Third-Party Compliance: ≥ 95% on quarterly audits Qualifications & Experience At least bachelor’s degree in Analytical Chemistry, Chemistry, Chemical Engineering, Polymer Technology, or a related science field. 3–5 years of QA experience in plastics, FMCG, or manufacturing, with at least 1 year in a supervisory role. In-depth knowledge of injection molding/extrusion, ISO 9001:2015, GMP, ERP systems (Sage preferred), and Lean manufacturing (5S/Kaizen). Practical understanding of KEBS, FDA, ZABS, and East African regulatory frameworks. Key Behavioural Competencies Attention to Detail: Zero-defect mindset on the factory floor. People Leadership: Mentor staff and build a quality-first culture. Problem Solving: Use data to find root causes and close CAPAs quickly. Objectivity: Make unbiased quality decisions under production pressure.
• Quality Control & In-Process Inspection: Inspect incoming polymers, packaging, and raw materials. Monitor molding and extrusion lines (cycle times, temperatures, and tolerances). Quarantine non-conforming goods and conduct pre-loading inspections. • QMS & Regulatory Compliance: Maintain full compliance with ISO 9001:2015, ISO 22716 (GMP), KEBS, FDA, and ZABS. Manage the corrective and preventive action (CAPA) process and update standard operating procedures (SOPs). • Team Leadership: Supervise, schedule, and coach the shift QA inspectors. Conduct daily quality and safety briefings and identify training gaps. • Continuous Improvement & Cost Efficiency: Drive Lean, 5S, and Kaizen initiatives. Lead weight-reduction, optimization, and recycling projects to eliminate waste. • Vendor & Customer Management: Audit third-party manufacturing sites quarterly. Investigate customer complaints and trade returns within the same day to find root causes. • First Pass Rating: ≥ 98% • OTIFEF (On Time in Full Every Time): ≥ 97% • Cost Savings: ≥ KSH 5 million (via process engineering) • Customer Complaints: ≤ 0.001% of monthly production • Audit Compliance Score: ≥ 95% (internal and external) • CAPA Closure Rate: 100% within SLA • Third-Party Compliance: ≥ 95% on quarterly audits • At least bachelor’s degree in Analytical Chemistry, Chemistry, Chemical Engineering, Polymer Technology, or a related science field. • 3–5 years of QA experience in plastics, FMCG, or manufacturing, with at least 1 year in a supervisory role. • In-depth knowledge of injection molding/extrusion, ISO 9001:2015, GMP, ERP systems (Sage preferred), and Lean manufacturing (5S/Kaizen).
Key Responsibilities: Deliver portfolio growth targets by executing strategies that increase investment group acquisition, balances, and overall segment revenue. Drive profitability and revenue performance through effective cross-sell, retention, and yield optimization initiatives. Identify growth opportunities by analysing market trends, customer behaviour, and competitor activity to inform strategy. Design and enhance segment propositions tailored to the needs of investment groups with measurable outcomes such as product uptake, penetration rates, and customer adoption. Strengthen customer relationships and engagement with investment groups, measured through retention rates, wallet share, and satisfaction scores. Expand segment visibility and reach through targeted outreach initiatives, partnerships, and community engagement, measured by acquisition and brand presence. Drive execution of segment initiatives in collaboration with internal teams(product, marketing, digital, and operations), ensuring timely delivery against agreed KPIs and campaign targets. Enable frontline teams through training and support, improving sales productivity, conversion rates, and customer engagement. Strengthen governance, risk management, and compliance by identifying key risks, reviewing audit outcomes, enforcing controls, and ensuring adherence to regulatory and internal standards. Requirements: Education :Bachelors Degree Business or any relevant degree Professional Qualifications:Project management or business field Masters Degree Business or any relevant
• Deliver portfolio growth targets by executing strategies that increase investment group acquisition, balances, and overall segment revenue. • Drive profitability and revenue performance through effective cross-sell, retention, and yield optimization initiatives. • Identify growth opportunities by analysing market trends, customer behaviour, and competitor activity to inform strategy. • Design and enhance segment propositions tailored to the needs of investment groups with measurable outcomes such as product uptake, penetration rates, and customer adoption. • Strengthen customer relationships and engagement with investment groups, measured through retention rates, wallet share, and satisfaction scores. • Expand segment visibility and reach through targeted outreach initiatives, partnerships, and community engagement, measured by acquisition and brand presence. • Drive execution of segment initiatives in collaboration with internal teams(product, marketing, digital, and operations), ensuring timely delivery against agreed KPIs and campaign targets. • Enable frontline teams through training and support, improving sales productivity, conversion rates, and customer engagement. • Strengthen governance, risk management, and compliance by identifying key risks, reviewing audit outcomes, enforcing controls, and ensuring adherence to regulatory and internal standards. • Education :Bachelors Degree Business or any relevant degree • Professional Qualifications:Project management or business field • Masters Degree Business or any relevant
Requirements Bachelor’s degree in Mechatronic Engineering, Mechanical Engineering or Electrical Engineering. PMP, PRINCE2 or equivalent Project Management certification is highly desirable. Minimum five (5) years’ experience managing refrigeration or cold chain infrastructure. Proven experience delivering engineering or infrastructure projects from concept to commissioning. Experience managing refrigeration systems and technical teams. Strong understanding of industrial refrigeration, asset management and preventive maintenance. Solar-powered refrigeration systems and renewable energy solutions. Holding a T2 Solar PV License or equivalent solar installation and maintenance certification.
• Bachelor’s degree in Mechatronic Engineering, Mechanical Engineering or Electrical Engineering. • PMP, PRINCE2 or equivalent Project Management certification is highly desirable. • Minimum five (5) years’ experience managing refrigeration or cold chain infrastructure. • Proven experience delivering engineering or infrastructure projects from concept to commissioning. • Experience managing refrigeration systems and technical teams. • Strong understanding of industrial refrigeration, asset management and preventive maintenance. • Solar-powered refrigeration systems and renewable energy solutions. • Holding a T2 Solar PV License or equivalent solar installation and maintenance certification. • Bachelor’s degree in Animal Science, Food Science, Veterinary Medicine, Agriculture, Agribusiness, or a related field. • Additional qualifications in Operations Management or Food Processing will be an added advantage. • Minimum three (3) years’ experience in poultry processing or meat production. • Minimum two(2) years managing a commercial poultry abattoir. • Proven experience leading production teams. • Strong understanding of poultry processing systems. • Experience implementing HACCP and food safety systems.
Job Purpose The overall purpose of this job is to oversee patient care both outpatient and inpatient and ensure continuity of care in line with established protocols and the hospital’s patient care objectives. MAJOR DUTIES AND RESPONSIBILITIES Maintain accurate, complete healthcare reports and records for all patients. Administer medications to patients and monitor them for side effects and reactions. Record patients’ vital signs and medical information. Monitor, report and record patients’ progress, symptoms or changes in patient conditions. Order and evaluate diagnostic tests in liaison with doctors to identify and assess patient’s condition. Consult and coordinate with healthcare team members to assess, plan, implement or evaluate patient care plans. Monitor all aspects of patient care, including diet and physical activity. Assess and plan nursing care requirements including treatment plans, operating medical equipment. Treat medical emergencies, such as heart attacks, strokes, car accidents and burns as well as recover post-operative patients. Plan and conduct community health activities. Conduct minor theatre procedures as per your license and Nursing Council guidelines. Bill patients for all services given. Ensure that ventilators, monitors and other types of medical equipment are in good working condition. Any other duties that may be assigned from time to time. Requirements Diploma in Kenya Registered Community Health Nurse (KRCHN) or Kenya Registered Nurse (KRN). Basic Life Support /Advanced Cardiac Life Support and any other specialty certification will be an added advantage. Minimum of five (5) years’ continuous nursing experience in a busy Level 5 hospital Valid practicing license. Excellent customer care, communication and public relations skills. Professional, friendly attitude. Competencies Technical & Behavioural competencies Ability to clerk – assess, investigate, diagnose and provide the appropriate care Ability to connect with the patient Professionalism Objectivity Confidentiality Integrity Customer care Communication Emotional intelligence
• Maintain accurate, complete healthcare reports and records for all patients. • Administer medications to patients and monitor them for side effects and reactions. • Record patients’ vital signs and medical information. • Monitor, report and record patients’ progress, symptoms or changes in patient conditions. • Order and evaluate diagnostic tests in liaison with doctors to identify and assess patient’s condition. • Consult and coordinate with healthcare team members to assess, plan, implement or evaluate patient care plans. • Monitor all aspects of patient care, including diet and physical activity. • Assess and plan nursing care requirements including treatment plans, operating medical equipment. • Treat medical emergencies, such as heart attacks, strokes, car accidents and burns as well as recover post-operative patients. • Plan and conduct community health activities. • Conduct minor theatre procedures as per your license and Nursing Council guidelines. • Bill patients for all services given. • Ensure that ventilators, monitors and other types of medical equipment are in good working condition. • Any other duties that may be assigned from time to time. • Diploma in Kenya Registered Community Health Nurse (KRCHN) or Kenya Registered Nurse (KRN).
Job Description Join Us as a Senior Clinical Trial Coordinator – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years. As part of our global team, you’ll have the opportunity to provide administrative and technical support to the Project Team. As a Senior Clinical Trial Coordinator, you’ll coordinate and facilitate project activities and may serve as a study lead, acting as a cross-functional liaison for the project team. You will act as a buddy during the onboarding phase and provide training to new staff as needed. Additionally, you will support departmental and cross-functional initiatives for process improvements and enhancements. What You’ll Do: According to the specific role (Central or Local), coordinates, oversees and completes functions on assigned trials activities detailed on the task matrix. Performs department, Internal, Country and Investigator file reviews as assigned and documents findings in appropriate system. Ensures allocated tasks are performed on time, within budget and to a high quality standard. Proactively communicates any risks to project leads and line manager as appropriate. Supports the maintenance of study specific documentation and global support with specific systems, tools and trackers including but not limited to: study team lists, tracking of project specific training requirements, system access management for organization/vendor/clients, and tracking of project level activity plans in appropriate system. Ensures (e)TMF is up to date by following file review schedules and documents findings in appropriate system. Provides system support (i.e. GoBalto & eTMF). Supports RBM activities. Performs administrative tasks on assigned trials including but not limited to: timely processing of documents sent to Client (e)TMF as assigned, performing (e)TMF reviews, performing mass mailings and communications as needed, providing documents and reports to internal team members. Supports scheduling and organization of client and/or internal meetings with completion of related meeting minutes. Reviews and tracks local regulatory documents. Transmits documents to client and centralized IRB/IEC. Analyzes and reconciles study metrics and findings reports. Assists with clarification and resolution of findings related to site documentation. Maintains vendor trackers. Assists with coordination, compilation and distribution of Investigator Site File (ISF) and Pharmacy binder materials and non-clinical study supplies to sites. Assists with study-specific translation materials and translation QC upon request. May attend Kick off meeting and take notes when required. Education and Experience Requirements: High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification. Bachelor’s degree preferred. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: Ability to work in a team or independently as required Strong organizational skills and attention to detail, with proven ability to handle multiple tasks efficiently and effectively Proven ability to effectively analyze project-specific data/systems to ensure accuracy and efficiency Strong customer focus Demonstrated flexibility and adaptability to reprioritize workload and provide efficient support to meet changing project timelines Demonstrated ability to attain and maintain a good working knowledge of applicable Country Regulations, ICH Good Clinical Practices, and organization/Client SOPs and WPDs for all non-clinical/clinical aspects of project implementation, execution and closeout Excellent English language and grammar skills and proficient local language skills as needed Good presentation skills Excellent computer skills, proficient in MS Office (Word, Excel, and PowerPoint) and ability to obtain knowledge and master all clinical trial database systems Ability to successfully complete PPD clinical training program Self-motivated, positive attitude with effective strong interpersonal skills Working Conditions and Environment: Work is performed in an office/ laboratory/clinical/ and/or home office environment with exposure to electrical office equipment. Occasional drives to site locations. Potential Occasional travel required
• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification. • Bachelor’s degree preferred. • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years). • In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. • Ability to work in a team or independently as required • Strong organizational skills and attention to detail, with proven ability to handle multiple tasks efficiently and effectively • Proven ability to effectively analyze project-specific data/systems to ensure accuracy and efficiency • Strong customer focus • Demonstrated flexibility and adaptability to reprioritize workload and provide efficient support to meet changing project timelines • Demonstrated ability to attain and maintain a good working knowledge of applicable Country Regulations, ICH Good Clinical Practices, and organization/Client SOPs and WPDs for all non-clinical/clinical aspects of project implementation, execution and closeout • Excellent English language and grammar skills and proficient local language skills as needed • Good presentation skills • Excellent computer skills, proficient in MS Office (Word, Excel, and PowerPoint) and ability to obtain knowledge and master all clinical trial database systems • Ability to successfully complete PPD clinical training program • Self-motivated, positive attitude with effective strong interpersonal skills
Job Description Responsible for developing and managing strategic partnerships that drive card issuing growth and customer acquisition. Leads the identification, negotiation, onboarding, and performance management of partners, ensuring commercial objectives are achieved while maintaining compliance with regulatory and operational requirements. Works closely with product, sales, operations, and risk teams to deliver innovative card solutions, strengthen partner relationships, and maximize portfolio profitability
• Job Description Responsible for developing and managing strategic partnerships that drive card issuing growth and customer acquisition.
Job Description Responsible for developing and managing strategic partnerships that drive card issuing growth and customer acquisition. Leads the identification, negotiation, onboarding, and performance management of partners, ensuring commercial objectives are achieved while maintaining compliance with regulatory and operational requirements. Works closely with product, sales, operations, and risk teams to deliver innovative card solutions, strengthen partner relationships, and maximize portfolio profitability
• Job Description Responsible for developing and managing strategic partnerships that drive card issuing growth and customer acquisition.
At Fortinet you will Learn and demonstrate a fundamental understanding of Fortinet’s technology in order to articulate our value proposition to decision-makers. Develop strong relationships with customer contacts up to Executive C-level to gain insight into their business imperatives and IT drivers, enabling development of a strategy to sell Fortinet solutions. Sell Fortinet products and services through a consultative selling approach and maintain good relationships with key individuals within the accounts. Research customers, identify decision makers, educate prospects and qualify buying interest and sense of urgency. Create and implement strategic account plans through a consultative selling approach focused on attaining enterprise-wide deployments of Fortinet products and services Develop strategies and orchestrate company resources to maximize sales volume within assigned accounts. Effectively engage and build cooperative relationships with System Engineers, Channel Managers, and specialist sales team and executives as required. Drive quarterly business reviews with customer to ensure value from Fortinet investment. Ensures the customer is kept up to date with Fortinet product roadmaps enabling the customer to plan and mitigate risks to their business. Apply if you Have a proven track record of enterprise sales experience in hi-tech industry (preferably Cybersecurity and Networking) developing strategic customer relationships. Have experience in selling into Public Sector across Kenya Possess a consistent track record of quota (over) achievement and demonstrated both career stability and growth. Are a highly motivated self-starter with a competitive personality, strong attention to detail, and a hunger to win. Have exceptional communication skills, both oral and written, coupled with excellent listening skills. Fluency in English is a must.
• Learn and demonstrate a fundamental understanding of Fortinet’s technology in order to articulate our value proposition to decision-makers. • Develop strong relationships with customer contacts up to Executive C-level to gain insight into their business imperatives and IT drivers, enabling development of a strategy to sell Fortinet solutions. • Sell Fortinet products and services through a consultative selling approach and maintain good relationships with key individuals within the accounts. • Research customers, identify decision makers, educate prospects and qualify buying interest and sense of urgency. • Create and implement strategic account plans through a consultative selling approach focused on attaining enterprise-wide deployments of Fortinet products and services • Develop strategies and orchestrate company resources to maximize sales volume within assigned accounts. • Effectively engage and build cooperative relationships with System Engineers, Channel Managers, and specialist sales team and executives as required. • Drive quarterly business reviews with customer to ensure value from Fortinet investment. • Ensures the customer is kept up to date with Fortinet product roadmaps enabling the customer to plan and mitigate risks to their business. • Have a proven track record of enterprise sales experience in hi-tech industry (preferably Cybersecurity and Networking) developing strategic customer relationships. • Have experience in selling into Public Sector across Kenya • Possess a consistent track record of quota (over) achievement and demonstrated both career stability and growth. • Are a highly motivated self-starter with a competitive personality, strong attention to detail, and a hunger to win. • Have exceptional communication skills, both oral and written, coupled with excellent listening skills. • Fluency in English is a must.
About the Role As the Marketing & Customer Success Lead on Quest, you will own Quest’s growth, community, and customer experience. While the team is still lean, you will bridge marketing, partnerships, and customer support, driving awareness, engagement, and adoption of Quest across schools and learners. Working closely with the product, partnerships, and marketing teams, you will lead Quest’s day-to-day marketing activities, manage relationships with schools and partners, support customer success, and ensure users have an excellent experience throughout their journey with Quest. You will help establish Quest as a trusted platform while serving as the primary point of contact for user communications and community engagement. This is a hands-on, field-facing role. You should be comfortable walking into a school, meeting the principal, pitching a Quest programme, and then following through with the marketing and operational work to make it successful. It combines marketing, customer success, community building, and field engagement into one role, which fits where Quest is today. KEY RESPONSIBILITIES Marketing & Brand Execute Quest’s marketing strategy across digital and offline channels. Coordinate campaigns with Nova Pioneer’s central marketing team and external agencies. Create and manage marketing content, including social media, email campaigns, WhatsApp communications, newsletters, and promotional materials. Manage Quest’s online presence and ensure brand consistency. Measure campaign performance and recommend improvements. School & Community Engagement Build relationships with schools, principals, teachers, and education partners. Promote Quest programmes and events to prospective participants. Support recruitment for programmes such as Quest Camps, the Bridge Programme, and Quest Ascend. Represent Quest at school visits, education events, and community engagements. Customer Success & Support Serve as the first point of contact for learner and school enquiries via email, WhatsApp, and other support channels. Resolve user issues or coordinate with internal teams to ensure timely resolution. Maintain a high-quality support experience for learners and partners. Identify recurring customer issues and work with the product team to improve the experience. Community Building Grow and engage the Quest alumni community. Support the planning and execution of community events, webinars, and alumni programmes. Help launch and manage initiatives such as Quest Ascend and innovation competitions. Foster an active community that encourages peer learning and engagement. Partnerships & Growth Identify opportunities to increase programme participation. Collaborate with schools and community organisations to expand Quest’s reach. Support outreach campaigns and strategic partnerships that drive learner acquisition PROFESSIONAL QUALIFICATIONS 3–5 years of experience in marketing, community management, customer success, partnerships, or a related role. Experience working with schools, youth programmes, EdTech, or education organisations is highly desirable. Comfortable managing multiple projects in a fast-paced environment. A self-starter who enjoys building new initiatives from the ground up. Demonstrated ability to work independently, prioritise effectively, and collaborate across product, partnerships, and marketing. CORE SKILLS AND COMPETENCIES Must-haves Excellent written and verbal communication skills. Strong relationship-building and stakeholder management abilities. Ability to create and manage content across social media, email, WhatsApp, and newsletters. Ability to plan and execute marketing campaigns, then measure performance and iterate. Comfort representing Quest in person at schools, education events, and community engagements. Strong organisation and the ability to manage multiple projects at once Nice-to-haves Experience working on education, youth-facing, or consumer products. Familiarity with community-building, alumni engagement, or membership programmes. Experience supporting a customer success or support function. Familiarity with CRM, email marketing, or project management tools (e.g. Jira, Linear). Understanding of youth safeguarding and data privacy in a learner-facing context. SUCCESS MEASURES (FIRST YEAR) Growth in Quest programme registrations. User satisfaction and support response times. Increased engagement across Quest communication channels. Successful execution of marketing campaigns and community events. Growth and engagement of the Quest alumni community. Strong relationships established with partner schools and education stakeholders. ADDITIONAL SKILLS AND REQUIREMENTS You are an excellent written and verbal communicator, able to represent a brand clearly and consistently across every channel and in person. You have strong attention to detail and take pride in a polished, on-brand user and partner experience. You understand best practices for youth safeguarding, data privacy, and responsible use of technology, ensuring ethical engagement with young people. You are a proactive problem solver who identifies issues early and follows through to resolution. You thrive in start-up or early-stage environments; able to pivot quickly, manage competing priorities, and deliver under tight timelines. You have a heart and belief in the African continent and are keen to shape young minds of innovators and leaders. You resonate deeply with our mission and culture principles in developing the next generation of innovators and leaders.
• Execute Quest’s marketing strategy across digital and offline channels. • Coordinate campaigns with Nova Pioneer’s central marketing team and external agencies. • Create and manage marketing content, including social media, email campaigns, WhatsApp communications, newsletters, and promotional materials. • Manage Quest’s online presence and ensure brand consistency. • Measure campaign performance and recommend improvements. • Build relationships with schools, principals, teachers, and education partners. • Promote Quest programmes and events to prospective participants. • Support recruitment for programmes such as Quest Camps, the Bridge Programme, and Quest Ascend. • Represent Quest at school visits, education events, and community engagements. • Serve as the first point of contact for learner and school enquiries via email, WhatsApp, and other support channels. • Resolve user issues or coordinate with internal teams to ensure timely resolution. • Maintain a high-quality support experience for learners and partners. • Identify recurring customer issues and work with the product team to improve the experience. • 3–5 years of experience in marketing, community management, customer success, partnerships, or a related role. • Experience working with schools, youth programmes, EdTech, or education organisations is highly desirable.
Job Purpose: The Quality & Safety Officer will be responsible for ensuring that all construction activities meet the required quality standards and safety regulations. The role involves conducting inspections, coordinating material testing, maintaining accurate records, and supporting safe and efficient site operations. Key Duties and Responsibilities: Conduct routine site safety inspections and identify workplace hazards. Ensure compliance with health, safety, and environmental (HSE) policies and regulations. Lead daily toolbox talks and safety awareness sessions. Monitor the use of PPE and safe work practices. Conduct risk assessments and support permit-to-work processes. Investigate incidents, accidents, and near misses, and recommend corrective actions. Maintain safety records, reports, and compliance documentation. Deliver safety inductions and training for employees and contractors. Inspect emergency equipment and ensure site emergency preparedness. Collaborate with project teams to promote a safe and compliant work environment. Minimum Requirements: Diploma or Degree in Occupational Health and Safety, Environmental Science, Civil Engineering or Building Construction.. At least 1-3 years’ experience Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). Knowledge of construction quality control standards and material testing procedures. Basic understanding of occupational health and safety requirements.
• Conduct routine site safety inspections and identify workplace hazards. • Ensure compliance with health, safety, and environmental (HSE) policies and regulations. • Lead daily toolbox talks and safety awareness sessions. • Monitor the use of PPE and safe work practices. • Conduct risk assessments and support permit-to-work processes. • Investigate incidents, accidents, and near misses, and recommend corrective actions. • Maintain safety records, reports, and compliance documentation. • Deliver safety inductions and training for employees and contractors. • Inspect emergency equipment and ensure site emergency preparedness. • Collaborate with project teams to promote a safe and compliant work environment. • Diploma or Degree in Occupational Health and Safety, Environmental Science, Civil Engineering or Building Construction.. • At least 1-3 years’ experience • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). • Knowledge of construction quality control standards and material testing procedures. • Basic understanding of occupational health and safety requirements.
Position Description NutriSave is seeking a creative, strategic, and highly organized Communications Associate to support the project’s communication strategy and showcase the impact of innovative interventions designed to reduce food loss and waste (FLW) while improving access to affordable, nutritious foods among low-income consumers. The Associate will take full ownership of the end-to-end communication workflow and document the journey of two core pilots: B2B Digital Platforms: Rescuing surplus fruits and vegetables by connecting supply and demand actors. Washing, Cutting, Peeling, and Packaging (WCPP): Providing convenience through minimally processed, rescued produce. The Associate will serve as the strategic storyteller and brand custodian of the program, translating technical milestones, research findings, and pilot results into high-impact narratives that ensure NutriSave’s “Global Access” and “Adaptive Management” successes are visible to donors, corporate partners, academic collaborators, and the public. KEY DUTIES AND RESPONSIBILITIES Stakeholder engagement Communication: Assist in the design, implementation, and tracking of NutriSave’s communication and dissemination strategy in alignment with TechnoServe’s regional and global guidelines under the direction of project leadership. Donor compliance: Support the implementation of branding compliance and review cycles for primary project donors (Gates Foundation and FCDO), escalating key decisions to the project lead for final approval. Stakeholder engagement & field diplomacy: Serve as the primary communications liaison during field travel, building trust with diverse and sensitive stakeholders, including private sector executives, pilot partners and market actors. Independent vendor management: Manage external creative contractors, including professional printers, graphic designers, and voiceover artists, overseeing engagements and quality control. Multimedia content production & creative direction Multimedia content creation: Execute the production lifecycle (including storyboarding, filming, and post-production) for project-level campaigns and visual assets, incorporating feedback and approvals from management. Value chain documentation: Undertake structured field visits to capture professional-grade photography and videography documenting activities from farm-gate rescue to WCPP processing and final retail distribution ahead of the in person conference in September 2026. Short-form video production: Produce a series of “Impact Bites”—highly engaging 60-90 second videos optimized for social media, webinars, and partner channels to highlight pilot milestones. Annual commemoration content: Assist in drafting, filming, and editing a “year in review” flagship video to support NutriSave’s presence at major annual events (e.g., IDAFLW) and the NutriSave convening in September 2026. Research translation & high-impact storytelling Research & data translation: Collaborate with the MEL Manager and Learning Partners to help translate dense quantitative data, learning questions, and qualitative research findings into accessible drafts, narratives, and policy briefs. “People of NutriSave” series: Conduct narrative interviews with market traders, women-led enterprises, and mama mbogas to draft authentic, human-centered “Success Stories” for internal review and approval. Technical case studies: Assist in converting complex pilot metrics such as retailer efficiency data into compelling narratives that demonstrate how small businesses enable the affordability of nutritious foods. Webinar & convening lead: Design visual presentations, interactive multimedia segments, and video reels to support the project’s presentation and thought leadership during the convening event. Visibility, brand guardrails & digital analytics Editorial gatekeeping & brand guardrails: Review public-facing narratives and visual assets to ensure they align with NutriSave’s core values of gender inclusivity, food loss reduction, and nutritional equity, flag potential risks. Knowledge product design: Assist in the copy-editing, visual layout, and production of high-quality learning briefs, infographics, and “Lessons Learned” reports based on templates and guidance from donors and TNS protocols. Media asset stewardship: Organize and maintain a digital asset library of photography, videography, and program briefs, ensuring it is structured and accessible for regional and global TechnoServe teams. Data-driven channel growth: Monitor and analyze social media metrics and audience engagement data across LinkedIn, YouTube, and other digital platforms to continuously optimize content and scale channel reach. QUALIFICATIONS & EXPERIENCE Academic background & field experience Education: A Degree or Diploma in Communications, Journalism, or a related field. Professional tenure: Minimum of 2 years of experience in communications or digital storytelling. Contextual expertise: Proven experience documenting agricultural, market-based, or international development programs, specifically within Low-Income Country (LIC) settings or the AG-tech sector. Content creation & creative excellence Multimedia production: Practical mastery of videography and photography, including scriptwriting, shooting, and high-end video editing (Adobe Premiere/Final Cut). Graphic design: Proficiency in the Adobe Creative Suite or Canva to produce professional-grade visual assets. Digital storytelling: A strong portfolio showcasing the ability to translate complex food systems data into compelling “hooks” for donors and policymakers. Narrative inquiry: Exceptional interviewing skills, with a focus on capturing authentic stories from diverse stakeholders, such as women-led businesses. Digital strategy & platform management Social media mastery: In-depth understanding of YouTube, LinkedIn, Facebook, and Instagram as strategic communication tools. Web management: Hands-on experience in WordPress management and digital asset organization. Data-driven growth: Ability to use social analytics and data to inform content creation, drive engagement, and scale digital channel growth. AI and innovation: Interest and ability to champion AI, chatbots, and digital innovation. Soft skills & professionalism Communication: Elite written and verbal communication skills, with the ability to synthesize technical data into accessible narratives. Quick learners who enjoy staying up to date with digital trends Organization: Exceptional interpersonal, organizational, communication and project management skills. Capable of managing field-based projects and stakeholder relationships simultaneously and the ability to interact with internal and external clients. Narrative mastery & human-centric storytelling Possesses a deep-seated ability to identify the human heartbeat within complex food and market systems. Their approach to storytelling is rooted in narrative inquiry, moving past surface-level metrics to capture the authentic lived experiences of stakeholders, particularly within women-led businesses and LIC hubs. By blending elite interviewing techniques with a cinematic eye, able to transform abstract food systems data into high-impact “hooks” that resonate with donors and stakeholders alike. Able to curate immersive journeys that bridge the gap between field-level realities and global development goals, ensuring every visual and written asset serves as a powerful catalyst for engagement.
• Communication: Assist in the design, implementation, and tracking of NutriSave’s communication and dissemination strategy in alignment with TechnoServe’s regional and global guidelines under the direction of project leadership. • Donor compliance: Support the implementation of branding compliance and review cycles for primary project donors (Gates Foundation and FCDO), escalating key decisions to the project lead for final approval. • Stakeholder engagement & field diplomacy: Serve as the primary communications liaison during field travel, building trust with diverse and sensitive stakeholders, including private sector executives, pilot partners and market actors. • Independent vendor management: Manage external creative contractors, including professional printers, graphic designers, and voiceover artists, overseeing engagements and quality control. • Multimedia content creation: Execute the production lifecycle (including storyboarding, filming, and post-production) for project-level campaigns and visual assets, incorporating feedback and approvals from management. • Value chain documentation: Undertake structured field visits to capture professional-grade photography and videography documenting activities from farm-gate rescue to WCPP processing and final retail distribution ahead of the in person conference in September 2026. • Short-form video production: Produce a series of “Impact Bites”—highly engaging 60-90 second videos optimized for social media, webinars, and partner channels to highlight pilot milestones. • Annual commemoration content: Assist in drafting, filming, and editing a “year in review” flagship video to support NutriSave’s presence at major annual events (e.g., IDAFLW) and the NutriSave convening in September 2026. • Education: A Degree or Diploma in Communications, Journalism, or a related field. • Professional tenure: Minimum of 2 years of experience in communications or digital storytelling. • Contextual expertise: Proven experience documenting agricultural, market-based, or international development programs, specifically within Low-Income Country (LIC) settings or the AG-tech sector. • Multimedia production: Practical mastery of videography and photography, including scriptwriting, shooting, and high-end video editing (Adobe Premiere/Final Cut). • Graphic design: Proficiency in the Adobe Creative Suite or Canva to produce professional-grade visual assets. • Digital storytelling: A strong portfolio showcasing the ability to translate complex food systems data into compelling “hooks” for donors and policymakers. • Narrative inquiry: Exceptional interviewing skills, with a focus on capturing authentic stories from diverse stakeholders, such as women-led businesses.
In this Head of Road Freight – Kenya position Customers Identify and develop potential, sustainable customer relationships Respond to customer enquiries / complaints Lead in engagements and strategic customer interfaces with Key Account Contacts Provide leadership in the areas of product and business development, resource utilisation, Country organization and strategic Industrial Project customer interfaces Support and co-ordinate the development, implementation and localisation of key initiatives and programmes Ensure effective pricing strategies are developed to sustain profitable growth. Co-ordinate with different departments to deliver quality service to Industrial Project customers Responsible for achieving Industrial Project Customer business targets Develop sales motivation initiatives to keep high sales performance towards the annual business target. Responsible for costs and cost structure and drives improvement measurements and actions Ensure the development and maintenance of the Industrial Project customer database and its use for identification and segmented targeting of Industrial Project customers and prospects for DGF. Share product knowledge and to provide internal support to subordinates Facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies Establish KPl’s and obtain agreement & commitment from Country management Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements Carrier contact/negotiation (RFR) according to corporate policy and local requirements. Stakeholders Oversees the transport portal (Saloodo) Carrier contract/relationship and performance management Interact with commercial team (at country level) in terms of pricing Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office) Responsible for EBIT result at country/country group level Process Defines, monitors and enforces targets to the operational units Select and assigns key positions to reach targets Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy. Defines and implements ISO standards in line with corporate instructions Responsible for operational management, Production sites, Traffic management, Technical support (buying, capacity etc.), Local purchasing on country/country group level for RFR according to corporate policy Proposes IT needs Responsible for Preferred Carrier adherence Responsible for Operational KPl’s People Management Determine organizations structure, roles and responsibility and performance targets for the function Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness Develop a team spirit and multitasking capabilities within the team Plan, organise and direct an efficient and effective function Develop KPl’s with team members and monitor individual performance Conduct performance appraisal, including coaching. Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets Identify training needs and opportunities to develop a highly skilled functional department IP Product Manages and steers the IP (product) teams in the country Manages all country IP P&LS. Develop and maintain strong existing Industrial Project customer relations and loyalty Drives BD for IP in alignment with the Sales organization, e.g., aligns IP customer target lists, drives sales/ BD collaboration and aligns incentives. To join Industrial Project customer meetings/sales visits (potential and existing) and present company capabilities. To collect market profiling and Industrial Project customer/ competitor research & analysis activities to understand and identify market opportunities and challenges. Integrates IP into overall country/regional BD efforts and solution design and supports respective customer BD efforts Represents and bundles all non AFR/ OFR products in country management team and is partner/ go to person for other IP country organization (if partnering is required) Informs himself and seeks to replicate successful business ideas from other countries/ regions Develops IP and innovation community, actively innovates and incubates new ideas e.g., niche business in a country Is contact for and manages local implementation of global and regional product launches Is contact for IP related Business Cases Now, here is what we need from you! Degree in business Management or a related field Minimum 10 yrs in Logistics Industry Minimum 5 years’ experience in Product Management/ Value Added Services Experience in management role In-depth knowledge in the Logistics industry especially the Road freight product and forwarding business and understanding of Products/ Value Added Services Proven success in a senior management role, with specific experience in selling to major global customers Commercial ability, experience and thinking in customer centric x-product solution design Capability to innovate and implement new ideas Strategic thinking skills Excellent country and regional geographical knowledge for cross-border routings Commercially astute with excellent business acumen Presentation and facilitation skills. Excellent training skills Market Intelligence. Outstanding Negotiation and interpersonal skills Project Management. People Management skills Strong Customer-facing and interaction skills Excellent Communication skills – spoken and written. Strong Leadership skills Systematic problem-solving
• Identify and develop potential, sustainable customer relationships • Respond to customer enquiries / complaints • Lead in engagements and strategic customer interfaces with Key Account Contacts • Provide leadership in the areas of product and business development, resource utilisation, Country organization and strategic Industrial Project customer interfaces • Support and co-ordinate the development, implementation and localisation of key initiatives and programmes • Ensure effective pricing strategies are developed to sustain profitable growth. • Co-ordinate with different departments to deliver quality service to Industrial Project customers • Responsible for achieving Industrial Project Customer business targets • Develop sales motivation initiatives to keep high sales performance towards the annual business target. • Responsible for costs and cost structure and drives improvement measurements and actions • Ensure the development and maintenance of the Industrial Project customer database and its use for identification and segmented targeting of Industrial Project customers and prospects for DGF. • Share product knowledge and to provide internal support to subordinates • Facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies • Establish KPl’s and obtain agreement & commitment from Country management • Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements
Key Responsibilities: Main Purpose of Job: Organize and coordinate the end-to-end development of concept notes and proposals for funding opportunities, ensuring compliance, quality, and alignment with CGIAR pre-award process and priorities. Set and manage proposal development timelines, workplans, and task allocations to support timely and efficient submission. Conduct and synthesize research on donor priorities, requirements, funding trends, and engagement opportunities to inform pipeline development and positioning. Contribute to the continuous improvement of proposal development and review processes, including the use of AI tools, guidance materials, boilerplates, and templates. Coordinate internal input for funder surveys and requests for information. Identify and manage risks related to proposal development activities, escalating issues as needed to ensure decision-making aligns with institutional procedures. Main engagement, collaboration and communication responsibilities: Initiate and organize proposal kick-off meetings, check-in sessions, review meetings, and other working arrangements required to move opportunities from concept to submission. Collaborate with scientists, technical experts, and business units to deliver drafting, tailoring, and revision of proposal content, ensuring coherence, responsiveness, and strategic fit. Translate donor feedback and compliance expectations into clear actions for proposal teams and relevant operational units. Engage with donors, partners, and internal stakeholders to explore opportunities. Prepare briefings, presentation materials, and meeting notes for funder bilateral meetings, events, and internal committee meetings. Main responsibilities in the delivery of timely and quality services: Organize and complete internal technical, operational, and quality review processes, including follow-up with contributors and reviewers to ensure feedback is addressed in line with institutional procedures. Ensure concept notes and proposals are delivered on time and to a high standard, with clear coordination of inputs, revisions, and final submission requirements. Contribute to knowledge-sharing, lessons learned, and capacity-building initiatives that strengthen pre-award delivery and business development effectiveness. Requirements Master’s degree or Bachelor’s degree in a relevant field (such as Business Administration, International Relations, Development Studies, Environmental Science, or related discipline). At least a Master’s Degree with five years relevant experience Or Bachelor with eight years relevant experience Experience researching and analyzing business development, pipeline, or resource mobilization opportunities. Experience in drafting concept notes and proposals, guiding contributor teams, and ensuring alignment with donor expectations and organizational priorities. Entry-level experience liaising with donor offices, experience in liaising with GCF or other climate funds is an advantage. Up-to-date knowledge of global fundraising trends and the evolving climate finance landscape. Experience working in an international not-for-profit organization is an advantage. Fluency in English is essential to communicate in writing and speaking. Working knowledge of Arabic, French, and/or Spanish is Desirable
• Organize and coordinate the end-to-end development of concept notes and proposals for funding opportunities, ensuring compliance, quality, and alignment with CGIAR pre-award process and priorities. • Set and manage proposal development timelines, workplans, and task allocations to support timely and efficient submission. • Conduct and synthesize research on donor priorities, requirements, funding trends, and engagement opportunities to inform pipeline development and positioning. • Contribute to the continuous improvement of proposal development and review processes, including the use of AI tools, guidance materials, boilerplates, and templates. • Coordinate internal input for funder surveys and requests for information. • Identify and manage risks related to proposal development activities, escalating issues as needed to ensure decision-making aligns with institutional procedures. • Initiate and organize proposal kick-off meetings, check-in sessions, review meetings, and other working arrangements required to move opportunities from concept to submission. • Collaborate with scientists, technical experts, and business units to deliver drafting, tailoring, and revision of proposal content, ensuring coherence, responsiveness, and strategic fit. • Translate donor feedback and compliance expectations into clear actions for proposal teams and relevant operational units. • Engage with donors, partners, and internal stakeholders to explore opportunities. • Prepare briefings, presentation materials, and meeting notes for funder bilateral meetings, events, and internal committee meetings. • Organize and complete internal technical, operational, and quality review processes, including follow-up with contributors and reviewers to ensure feedback is addressed in line with institutional procedures. • Ensure concept notes and proposals are delivered on time and to a high standard, with clear coordination of inputs, revisions, and final submission requirements. • Contribute to knowledge-sharing, lessons learned, and capacity-building initiatives that strengthen pre-award delivery and business development effectiveness. • Master’s degree or Bachelor’s degree in a relevant field (such as Business Administration, International Relations, Development Studies, Environmental Science, or related discipline).
JOB DESCRIPTION: Responsible for planning and teaching in the kindergarten (1 to 6 years) Creating a stimulating learning environment according to the Waldorf Curriculum REQUIREMENTS: Confidence, Creativity, Proactiveness and Effectiveness, Clarity and Coherence in Communication Qualification Degree in Early Childhood Education Excellent written and verbal communication skills TSC registration Waldorf Education is an added advantage
• Confidence, Creativity, Proactiveness and Effectiveness, Clarity and Coherence in Communication • Qualification Degree in Early Childhood Education • Excellent written and verbal communication skills • TSC registration • Waldorf Education is an added advantage
Key Responsibilities Revenue Assurance Conduct comprehensive revenue assurance reviews across all revenue streams. Reconcile billed revenue against actual collections. Identify and investigate revenue leakages. Perform periodic audits of billing systems. Monitor revenue recognition compliance. Prepare detailed revenue assurance reports for management. Analyse revenue trends and anomalies. Billing Management Ensure accurate and timely billing. Validate student and client billing records. Monitor billing cycles and ensure completeness. Review billing adjustments, waivers, and corrections. Ensure alignment between billing systems and approved fee structures. Investigate billing errors and implement corrective measures. Fee Structure Administration Upload and maintain approved fee structures in ERP systems. Validate the accuracy of fee schedules before activation. Test billing outputs after fee updates. Maintain historical fee structure records. Ensure compliance with approved pricing policies. Debtor & Revenue Monitoring Monitor outstanding receivables and ageing analysis. Track payment patterns and collection efficiency. Support debt recovery analysis. Identify high-risk accounts and revenue gaps. Prepare revenue forecasts and collection projections. Revenue Optimisation & Controls Identify opportunities to reduce revenue leakage. Support automation of billing and revenue systems. Conduct program-level revenue performance analysis. Strengthen internal controls around revenue processes. Qualifications Bachelor’s degree in Accounting, Finance, or related field from an accredited/ recognised University. CPA(K) or ACCA qualification. At least four (4) years’ relevant work experience in revenue assurance, auditing, or billing systems in a University or comparable Institution. Member of ICPAK and in good standing. Experience in ERP billing systems will be an added advantage.
• Conduct comprehensive revenue assurance reviews across all revenue streams. • Reconcile billed revenue against actual collections. • Identify and investigate revenue leakages. • Perform periodic audits of billing systems. • Monitor revenue recognition compliance. • Prepare detailed revenue assurance reports for management. • Analyse revenue trends and anomalies. • Ensure accurate and timely billing. • Validate student and client billing records. • Monitor billing cycles and ensure completeness. • Review billing adjustments, waivers, and corrections. • Ensure alignment between billing systems and approved fee structures. • Investigate billing errors and implement corrective measures. • Upload and maintain approved fee structures in ERP systems. • Validate the accuracy of fee schedules before activation.
Key Responsibilities Revenue Modelling & Enrollment Analytics Build, maintain, and update predictive financial models to forecast tuition revenue. Analyse the financial impact of national student funding shifts. Collaborate with the Admissions and Institutional Research teams to quantify the financial return on recruitment investments. Budgeting, Forecasting & Variance Analysis Assist in the preparation, consolidation, and review of the University’s annual operating and capital budgets. Perform monthly and quarterly financial variance analysis. Identify structural revenue risks and cost-saving opportunities across academic and administrative units. Strategic Financial Aid & Scholarships Calibration Conduct affordability risk assessments. Develop mathematical models to calibrate internal scholarships and financial aid distribution. Assess the affordability thresholds of various student income categories to recommend optimal, sustainable tuition pricing structures for new and existing academic programmes. Academic Portfolio & Market Costing Perform cost-benefit analyses on the University’s academic portfolio to assess financial viability and sustainability. Provide data-driven financial recommendations for launching new academic programmes or restructuring existing curricula. Financial Reporting & Compliance Prepare comprehensive financial dashboards, executive summaries, and strategic concept papers. Synthesise complex financial datasets into clear, non-technical presentations to guide decision-making. Ensure all financial analysis and data collection comply with institutional data governance policies and national data protection regulations. Any other duty assigned by the supervisor from time to time. Qualifications Bachelor’s Degree in Commerce, Business, or related area from an accredited/ recognised University Certified Public Accountant of Kenya and a Member of ICPAK in good standing. Certified Investment and Financial Analyst (CIFA) At least 4 years of experience in financial data analytics.
• Build, maintain, and update predictive financial models to forecast tuition revenue. • Analyse the financial impact of national student funding shifts. • Collaborate with the Admissions and Institutional Research teams to quantify the financial return on recruitment investments. • Assist in the preparation, consolidation, and review of the University’s annual operating and capital budgets. • Perform monthly and quarterly financial variance analysis. • Identify structural revenue risks and cost-saving opportunities across academic and administrative units. • Conduct affordability risk assessments. • Develop mathematical models to calibrate internal scholarships and financial aid distribution. • Assess the affordability thresholds of various student income categories to recommend optimal, sustainable tuition pricing structures for new and existing academic programmes. • Bachelor’s Degree in Commerce, Business, or related area from an accredited/ recognised University • Certified Public Accountant of Kenya and a Member of ICPAK in good standing. • Certified Investment and Financial Analyst (CIFA) • At least 4 years of experience in financial data analytics.
Job Description Main Purpose of Job: To facilitate experiential learning in the clinical setting by ensuring students are placed and receive learning support in the various facilities. The holder of this post will report to the Coordinators of Programs in the execution of his/ her duties and will contribute toward meeting the key performance indicators and targets of the department, and the overall mission and vision of the university. Duties and Responsibilities include: Teaching and supervision, direct instruction, and guidance to students in a clinical setting Support curriculum implementation and aligning clinical experiences with learning objectives. Organizing and scheduling clinical placements, rotations, and evaluating student performance and progress during their clinical placements. Provide an orientation for students to clinical sites, including schedules Coordinating with relevant officers to initiate MOUs with facilities for clinical placement of nursing students. Ensure prompt payments of clinical assessors Supervision and provision of practical instruction (skills and procedures) for students in the skills lab and the clinical setup Stocktaking and ensuring all supplies are available for skills practice in the skills laboratory. Monitor student progress to ensure stated objectives are adequately addressed and met Conducting formative and summative clinical assessments. Academic advising of nursing students. Serve as a role model and mentor for nursing students Other duties as assigned. Qualifications Required Qualifications and Experience Education: Bachelor of Science in Nursing Registration with the Nursing Council of Kenya Valid practice license Membership of a professional body Experience: At least three (3) years of professional experience at a recognized and busy hospital. At least one (1) year of teaching experience at a university/college Excellent written and verbal communication skills. Ability to work in a team Demonstrate high level of integrity Demonstrate marketing capability
• Teaching and supervision, direct instruction, and guidance to students in a clinical setting • Support curriculum implementation and aligning clinical experiences with learning objectives. • Organizing and scheduling clinical placements, rotations, and evaluating student performance and progress during their clinical placements. • Provide an orientation for students to clinical sites, including schedules • Coordinating with relevant officers to initiate MOUs with facilities for clinical placement of nursing students. • Ensure prompt payments of clinical assessors • Supervision and provision of practical instruction (skills and procedures) for students in the skills lab and the clinical setup • Stocktaking and ensuring all supplies are available for skills practice in the skills laboratory. • Monitor student progress to ensure stated objectives are adequately addressed and met • Conducting formative and summative clinical assessments. • Academic advising of nursing students. • Serve as a role model and mentor for nursing students • Other duties as assigned. • Bachelor of Science in Nursing • Registration with the Nursing Council of Kenya
Main Purpose As a Medical Doctor with MSF in Dagahaley, you will play a key role in delivering life-saving, patient-centred healthcare to refugees and host communities in one of Kenya’s largest humanitarian operations. Working within a multidisciplinary and multicultural team, you will provide evidence-based medical care across emergency, outpatient and inpatient services, while contributing to the continuous development of colleagues, strengthening clinical practice and improving the quality of care through collaboration, teaching and quality improvement initiatives. Accountabilities Clinical Care Provide outpatient and inpatient consultations according to MSF protocols and current medical standards. Diagnose, treat and monitor patients requiring emergency, acute and ongoing medical care. Conduct daily ward rounds, review treatment plans and decide on discharge, admission or referral in collaboration with other clinicians. Communicate diagnoses, treatment plans and follow-up clearly to patients and their families. Emergency and Specialized Care Work on a rotational basis across departments including Emergency Room, Outpatient Department, Adult Ward, Paediatrics, Maternity, Neonatal Unit, Intensive Therapeutic Feeding Centre (ITFC), ICU and outbreak response units. Manage obstetric and neonatal emergencies in collaboration with the Midwife Activity Manager and Midwife Supervisor. Perform emergency procedures within your scope of practice, including vacuum deliveries, Caesarean sections (where qualified), trauma stabilization and minor surgical procedures. Identify patients requiring referral and coordinate referral according to MSF procedures. Quality of Care Ensure MSF clinical guidelines, infection prevention and control standards and universal precautions are consistently followed. Participate actively in mortality reviews, near-miss audits, clinical case discussions, rational prescription audits and other quality improvement activities. Monitor the rational use of medicines and medical equipment. Report medical errors, suspected outbreaks and other significant clinical events promptly. Maternal, Child Health and Public Health Provide comprehensive care for pregnant women, newborns and children, including ANC, PNC and high-risk pregnancies. Support follow-up of high-risk pregnancies together with Community Health Workers (CHWs) and Traditional Birth Attendants (TBAs). Diagnose and manage infectious diseases and immediately notify supervisors of suspected outbreaks such as cholera, measles or polio. Examine and treat survivors of sexual and gender-based violence (SGBV) while ensuring confidentiality and dignity. Teamwork and Capacity Building Support, coach and mentor clinical, nursing and midwifery staff. Participate in Continuing Medical Education (CME) sessions and contribute to on-the-job training. Work closely with nurses, midwives, laboratory staff, nutrition teams and other departments to provide integrated patient care. Participate in on-call duties and emergency responses as required. Other Responsibilities Always maintain professional confidentiality. Use appropriate Personal Protective Equipment (PPE) and promote safe clinical practice. Perform any other duties assigned by the line manager in support of MSF activities. Context Specific Accountabilities Work on a rotational shift basis across all clinical departments, including the Emergency Room (ER), Outpatient Department (OPD), Inpatient Department (IPD), Adult Ward, Paediatrics, Maternity, Neonatal Unit (NBU), Intensive Therapeutic Feeding Centre (ITFC), Intensive Care Unit (ICU), Isolation Ward and outbreak response units (e.g. Cholera Treatment Centre). Ensure timely triage, clinical assessment and management of patients according to MSF protocols and clinical priorities. Provide comprehensive care for pregnant women, newborns and high-risk pregnancies, including ANC, PNC, maternity and neonatal services. Collaborate closely with the Midwife Activity Manager and Midwife Supervisor in the management of obstetric emergencies and reproductive health services. Perform procedures within the scope of practice, including vacuum-assisted deliveries, Caesarean sections (where qualified), minor surgical procedures, wound debridement and trauma stabilization prior to referral when indicated. Conduct daily ward rounds and routine clinical reviews in Maternity and Neonatal Units to ensure continuity and quality of care. Coordinate the High-Risk Pregnancy Clinic together with the Midwife Activity Manager and ensure appropriate follow-up through Community Health Workers (CHWs) and Traditional Birth Attendants (TBAs). Examine and manage survivors of Sexual and Gender-Based Violence (SGBV) while maintaining strict confidentiality and completing required medico-legal documentation (P3 forms). Identify patients requiring referral, coordinate referrals according to MSF Standard Operating Procedures (SOPs) and discuss referral decisions with the Medical Activity Manager. Participate actively in quality improvement initiatives, including Continuing Medical Education (CME), case reviews, mortality reviews, near-miss audits and rational prescription audits. Conduct or support regular Continuing Medical Education (CME) sessions for medical, nursing and midwifery staff in collaboration with the Medical Activity Manager. Promptly notify the line manager of suspected outbreaks or notifiable diseases, including cholera, measles, polio and other epidemic-prone conditions. Consistently apply MSF clinical protocols, Infection Prevention and Control (IPC) standards and use appropriate Personal Protective Equipment (PPE) when providing patient care. Perform any other duties assigned by the line manager in support of MSF activities. Requirements Education Medical Doctor degree registered with the Kenya Medical Practitioners and Dentists Council (KMPDC) with a valid practicing licence. A postgraduate qualification or diploma in Tropical Medicine is an advantage. Experience Minimum two years’ experience as a Medical Doctor. Experience in emergency medicine, paediatrics, obstetrics and gynaecology, public health, infectious diseases, HIV/TB programmes or humanitarian settings is highly desirable. Languages English is essential. Knowledge of Somali and/or Swahili is an advantage. Knowledge & Skills Computer literacy (Word, Excel, Outlook etc.) Sound clinical decision-making skills Ability to work effectively in a multidisciplinary team Clear communication and patient-centred approach Ability to work under pressure in a fast-paced humanitarian environment Competencies People Management and Development Commitment to MSF Principles Behavioural Flexibility Results and Quality Orientation Teamwork and Cooperation Stress Management
• Always maintain professional confidentiality. • Use appropriate Personal Protective Equipment (PPE) and promote safe clinical practice. • Perform any other duties assigned by the line manager in support of MSF activities. • Work on a rotational shift basis across all clinical departments, including the Emergency Room (ER), Outpatient Department (OPD), Inpatient Department (IPD), Adult Ward, Paediatrics, Maternity, Neonatal Unit (NBU), Intensive Therapeutic Feeding Centre (ITFC), Intensive Care Unit (ICU), Isolation Ward and outbreak response units (e.g. Cholera Treatment Centre). • Ensure timely triage, clinical assessment and management of patients according to MSF protocols and clinical priorities. • Provide comprehensive care for pregnant women, newborns and high-risk pregnancies, including ANC, PNC, maternity and neonatal services. • Collaborate closely with the Midwife Activity Manager and Midwife Supervisor in the management of obstetric emergencies and reproductive health services. • Perform procedures within the scope of practice, including vacuum-assisted deliveries, Caesarean sections (where qualified), minor surgical procedures, wound debridement and trauma stabilization prior to referral when indicated. • Conduct daily ward rounds and routine clinical reviews in Maternity and Neonatal Units to ensure continuity and quality of care. • Coordinate the High-Risk Pregnancy Clinic together with the Midwife Activity Manager and ensure appropriate follow-up through Community Health Workers (CHWs) and Traditional Birth Attendants (TBAs). • Examine and manage survivors of Sexual and Gender-Based Violence (SGBV) while maintaining strict confidentiality and completing required medico-legal documentation (P3 forms). • Identify patients requiring referral, coordinate referrals according to MSF Standard Operating Procedures (SOPs) and discuss referral decisions with the Medical Activity Manager. • Participate actively in quality improvement initiatives, including Continuing Medical Education (CME), case reviews, mortality reviews, near-miss audits and rational prescription audits. • Conduct or support regular Continuing Medical Education (CME) sessions for medical, nursing and midwifery staff in collaboration with the Medical Activity Manager. • Promptly notify the line manager of suspected outbreaks or notifiable diseases, including cholera, measles, polio and other epidemic-prone conditions.
Duties and Responsibilities The United Nations Environment Programme (UNEP) is the leading global environmental authority that sets the global environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the global environment. UNEP coordinates the development of environmental policy consensus by keeping the global environment under review and bringing emerging issues to the attention of governments and the international community for action. UN Environment’s Ecosystems Division works with international and national partners, providing technical assistance and advisory services for the implementation of environmental policy, and strengthening the environmental management capacity of developing countries and countries with economies in transition. UNEP administers the Nairobi Convention for the Protection, Management and Development of the Coastal and Marine Environment of the Western Indian Ocean (WIO). The Contracting Parties to the Convention are Comoros, France, Kenya, Madagascar, Mauritius, Mozambique, Seychelles, Somalia, South Africa and United Republic of Tanzania. In support of its communications, outreach and visibility objectives, the Nairobi Convention Secretariat seeks a creative and motivated intern to contribute to the production of high-quality video and multimedia content. The internship will support storytelling, digital engagement and the visibility of regional marine and coastal initiatives, including major events and campaigns. This Internship position is located at the Nairobi Convention in the UNEP/Ecosystems Division office in Nairobi, Kenya, with the intended purpose of supporting the Convention’s programmes, projects, and reporting mechanisms of Contracting Parties. Under the direct supervision of the Head of the Nairobi Convention, the Intern will support the conceptualization, production, and dissemination of video and multimedia content highlighting marine and coastal issues across the Western Indian Ocean region. Key responsibilities will include: Support the planning, research, scripting and storyboarding of video and multimedia content for campaigns, events and digital platforms; Film and edit video content, including interviews, event highlights, short documentaries, testimonials and human-interest stories; Produce short-form multimedia content tailored for digital and social media platforms, including Instagram, LinkedIn, X and Facebook; Edit and package multimedia materials by adding subtitles, graphics, transitions, sound design and other visual elements to enhance accessibility and audience engagement; Support the development of visual storytelling products that showcase programme results, project impacts, regional initiatives and partner engagement; Assist in producing communication and multimedia materials for key events, including the Twelfth Conference of Parties (COP12) and the Nairobi Convention’s 40th anniversary activities; Collaborate with technical and programme teams to translate scientific, environmental and policy content into clear, compelling and audience-friendly visual narratives; Support the organization, cataloging, and maintenance of video, photo and multimedia archives; Assist in uploading and updating website and other digital content with approved multimedia materials; Provide support to other communication, outreach, and visibility activities of the Secretariat, as required. Qualifications/special skills City & Local Guides Applicants must, at the time of application, meet one of the following requirements: Be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); – Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s degree or equivalent); or – Have graduated with a university degree in film production, multimedia, communications, journalism, digital media, media production, visual arts or a related field. In addition: Demonstrate pleasant interpersonal skills. Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, including a willingness to try and understand and be tolerant of differing opinions and views. Has a keen interest in the work of the United Nations and has a personal commitment to the ideals of the UN Charter. Applicants to the UN Internship Programme are not required to have professional work experience. However, a field of study that is closely related to the type of internship that you are applying for is required. Applicants must be a student in the final year of the first university degree (bachelor or equivalent), Master’s or Ph.D. Programme or equivalent, or have completed a Bachelor’s, Master’s or PH.D. Programme. Do you meet any of the above criteria? If yes, please indicate which one and attach proof to the application. Please note that you will have to provide an official certificate at a later stage. Experience in video production, filming, editing and multimedia storytelling through academic work, internships, freelance assignments, volunteer work or personal projects is desirable. Submission of a portfolio or showreel demonstrating relevant video production and editing skills is highly desirable.
• The United Nations Environment Programme (UNEP) is the leading global environmental authority that sets the global environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the global environment. • UNEP coordinates the development of environmental policy consensus by keeping the global environment under review and bringing emerging issues to the attention of governments and the international community for action. • UN Environment’s Ecosystems Division works with international and national partners, providing technical assistance and advisory services for the implementation of environmental policy, and strengthening the environmental management capacity of developing countries and countries with economies in transition. • The internship will support storytelling, digital engagement and the visibility of regional marine and coastal initiatives, including major events and campaigns. • This Internship position is located at the Nairobi Convention in the UNEP/Ecosystems Division office in Nairobi, Kenya, with the intended purpose of supporting the Convention’s programmes, projects, and reporting mechanisms of Contracting Parties. • Under the direct supervision of the Head of the Nairobi Convention, the Intern will support the conceptualization, production, and dissemination of video and multimedia content highlighting marine and coastal issues across the Western Indian Ocean region. • Support the planning, research, scripting and storyboarding of video and multimedia content for campaigns, events and digital platforms; • Film and edit video content, including interviews, event highlights, short documentaries, testimonials and human-interest stories; • Produce short-form multimedia content tailored for digital and social media platforms, including Instagram, LinkedIn, X and Facebook; • Edit and package multimedia materials by adding subtitles, graphics, transitions, sound design and other visual elements to enhance accessibility and audience engagement; • Support the development of visual storytelling products that showcase programme results, project impacts, regional initiatives and partner engagement; • Assist in producing communication and multimedia materials for key events, including the Twelfth Conference of Parties (COP12) and the Nairobi Convention’s 40th anniversary activities; • Collaborate with technical and programme teams to translate scientific, environmental and policy content into clear, compelling and audience-friendly visual narratives; • Support the organization, cataloging, and maintenance of video, photo and multimedia archives; • Assist in uploading and updating website and other digital content with approved multimedia materials;
About The Role: The User Experience Product Manager – PAYGo Phones will own the product experience for Sun King’s pay-as-you-go financed smartphone customers and the sales agents, retailers, and field staff that enable the Smart Phone business across Sun King’s markets, from customer acquisition to activation, usage, and throughout the customer lifecycle. The role is accountable for ensuring low-friction customer journeys, robust agent and field-team tools, scalable technical integrations, and efficient commercial processes that facilitate lead generation, conversion, and retention. By bridging the gap between hardware, financing, and sales operations, this role ensures our digital funnel and field tools are optimized. What you would be expected to do: Customer Experience & Lifecycle Design and improve the experience a customer has from first contact with the programme through to completing their repayment and beyond. Map the full customer journey: discovery, application, credit assessment, activation, repayment, customer assistance, and upgrade. Identify and systematically reduce friction at every step — particularly in sign-up, identity verification, and device activation. Design the post-purchase lifecycle: repayment communications, customer assistance flows, and retention pathways. Ensure the experience is accessible and appropriate for users with varying levels of digital literacy and internet access. Field Agent Experience & Tools Research how agents work on the ground — their daily workflows, pain points, and opportunities within their current tools. Design and improve the mobile apps and dashboards agents use to prospect, onboard customers, process sales, and track performance. Build a streamlined recruitment-to-first-sale experience for new agents joining the network. Ensure agent tools are fast, simple, and reliable in low-bandwidth environments across 11 markets. Create feedback loops so agent insight from the field continuously informs product prioritization. Internal Field Staff Experience Examine how field staff assist agents — what information they need, how they access it today, and where gaps exist. Design and improve the internal tools field staff use to monitor agent activity, identify underperformers, and intervene early when an agent is struggling. Build visibility dashboards that surface the right signals — activation rates, repayment trends, agent productivity, stock levels — so field staff can prioritize their time in the field. Create feedback channels so field staff can surface product issues, market-specific barriers, and on-the-ground insight back to the product team. Device Management Define the user experience of MDM: how customers are notified, what they can still access during a restriction, and how they restore full access. Own the MDM product roadmap: notification design, restriction framework, edge-case handling, and market-specific configuration policies. Work with credit, legal, and customer experience teams to ensure MDM policies are fair, transparent, and compliant across markets. Use research and data to examine how MDM events affect customer behaviour and repayment patterns. Funnel Performance & Insight Define and track key experience metrics across all three user groups: customer activation rates and repayment behaviour, agent onboarding time and productivity, and field staff productivity. Use funnel data, drop-off reviews, and qualitative research to build a complete picture of where the experience breaks. Run structured experiments to test improvements and measure their impact. Communicate insight across the business — with commercial, operations, engineering, and country teams — so user experience evidence informs broader business choices. You might be a strong candidate if you have: 8–10 years in UX product management, digital product ownership, or a closely related role — with clear examples of owning user experience end-to-end. Experience designing for multiple, distinct user groups simultaneously — ideally including both consumers and operational/field users. Track record of conducting or commissioning user research and translating findings into product improvements. Experience working in mobile-first, low-bandwidth or emerging market environments is a strong advantage. Background in consumer finance, telecoms, device financing, or distribution-heavy businesses is an advantage — but not essential. Experience working across multiple countries or markets with different regulatory and cultural contexts. A degree in design, business, technology, or a related field — or equivalent professional experience.
• Design and improve the experience a customer has from first contact with the programme through to completing their repayment and beyond. • Map the full customer journey: discovery, application, credit assessment, activation, repayment, customer assistance, and upgrade. • Identify and systematically reduce friction at every step — particularly in sign-up, identity verification, and device activation. • Design the post-purchase lifecycle: repayment communications, customer assistance flows, and retention pathways. • Ensure the experience is accessible and appropriate for users with varying levels of digital literacy and internet access. • Research how agents work on the ground — their daily workflows, pain points, and opportunities within their current tools. • Design and improve the mobile apps and dashboards agents use to prospect, onboard customers, process sales, and track performance. • Build a streamlined recruitment-to-first-sale experience for new agents joining the network. • Ensure agent tools are fast, simple, and reliable in low-bandwidth environments across 11 markets. • Create feedback loops so agent insight from the field continuously informs product prioritization. • Examine how field staff assist agents — what information they need, how they access it today, and where gaps exist. • Design and improve the internal tools field staff use to monitor agent activity, identify underperformers, and intervene early when an agent is struggling. • Build visibility dashboards that surface the right signals — activation rates, repayment trends, agent productivity, stock levels — so field staff can prioritize their time in the field. • Create feedback channels so field staff can surface product issues, market-specific barriers, and on-the-ground insight back to the product team. • Define the user experience of MDM: how customers are notified, what they can still access during a restriction, and how they restore full access.
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