Credit Recovery Officer (Nairobi) at Kingdom Sacco

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• Monitor loan accounts and identify overdue and delinquent accounts. • Contact customers through phone calls, emails, SMS, and field visits to follow up on outstanding payments. • Negotiate suitable repayment arrangements with customers experiencing payment difficulties. • Maintain accurate records of loan recovery activities, customer commitments, and payments received. • Conduct customer visits and follow up on accounts requiring physical recovery efforts. • Investigate reasons for loan delinquency and recommend appropriate recovery solutions. • Prepare regular reports on outstanding loans, recoveries, and collection performance. • Work closely with the credit Manager, Senior recovery officer and other credit team to resolve loan related issue. • Ensure all recovery activities comply with company policies, contractual requirements, and applicable regulations. • Escalate difficult or long-outstanding accounts for further action where necessary. • Meet assigned monthly recovery and collection targets. • Unquestionable character, integrity and accountability. • 3 referees, (one by immediate former employer, where applicable) • Bachelor’s Degree in Business, Finance or equivalent. • At least one (1) year of experience in Credit & debt Management.