Contact Centre Engineer at Andishi

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• Take end-to-end technical ownership of contact-center solution implementation and deployment. • Participate in technical discovery and translate business requirements into scalable technical solutions. • Design solution architecture covering contact-center applications, voice/telephony services, CRM platforms, databases, APIs, analytics, and other integrated systems. • Configure and customize contact-center solutions based on functional requirements and implementation best practices. • Design, build, test, and troubleshoot integrations between enterprise applications. • Develop and consume REST APIs, web services, webhooks, and other integration interfaces. • Perform data mapping, transformation, synchronization, and migration where required. • Design and optimize relational database structures, queries, and supporting data workflows. • Troubleshoot complex issues involving applications, APIs, databases, networked services, configuration, and system integrations. • Coordinate technical dependencies between multiple applications and services. • Create technical implementation, testing, deployment, and rollback plans. • Support system integration testing and user acceptance testing. • Diagnose and resolve defects identified during implementation and testing. • Lead production deployment and post-deployment stabilization activities. • Communicate implementation progress, risks, blockers, and technical recommendations clearly to stakeholders.