Projects & Change Communications Assistant

19 Jun 2026 Projects & Change Communications Assistant at Zambia National Commercial Bank Plc

• Develop and execute comprehensive communication plans for bank initiatives, systems implementations and process changes, aligned to project milestones. • Cascade project communications across the bank using appropriate channels and maintain communication timelines aligned with project plans. • Translate technical and project-specific information into clear, audience-appropriate messaging. • Work closely with Project Managers, Project Sponsors, IT, Operations, Risk, Compliance and Business Leads to understand project impacts and timelines. • Support user readiness and adoption through awareness campaigns, training communications, and post-go-live support messaging. • Identify and manage internal and external stakeholder groups, tailoring communication approaches accordingly. • Ensure consistent messaging is delivered to staff, customers, vendors, regulators and other external stakeholders. • Communicate project changes, risks, delays and updates promptly and accurately. • Anticipate potential communication risks and recommend mitigation strategies. • Draft high-quality written communications including announcements, change notices, FAQs, talking points, executive briefs and customer-facing materials were required. • Support the Project Team with communication toolkits to support effective cascade through management layers. • Ensure communications are approved through appropriate governance and risk channels. • Track communication effectiveness and feedback, recommending improvements where necessary. Any other duties as assigned by superiors. Requirements Qualifications & Experience: • Full Grade 12 Certificate with 5 Credits including English & Mathematics. • Bachelor’s Degree in Mass Communications, Public Relations, Business Administration or related field.