Change Control Coordinator at West Indian Ocean Cable Company (WIOCC)

13 Aug 2026 Change Control Coordinator at West Indian Ocean Cable Company (WIOCC) Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.We have the largest Job seeker visits by alexa rankings. Post a Job Company: West Indian Ocean Cable Company (WIOCC) Location: Kenya State: Nairobi Job type: Full-Time Job category: Administrative/Secretarial Jobs in Kenya Resubmit your Resume Today. Click Here to Start

• Facilitate Change Management meetings, including Change Advisory Board (CAB) and operational review meetings, while providing guidance and support to stakeholders on change-related matters • Review and validate change requests from internal teams, suppliers and clients to ensure completeness, accuracy, alignment with business objectives and compliance with Change Management standards. Assess service impact, risks and benefits, while ensuring that appropriate approvals are obtained • Coordinate the planning, scheduling, communication and execution of changes throughout the Change Management lifecycle, ensuring effective stakeholder alignment, resource availability and successful implementation • Act as the primary interface between clients, suppliers and internal technical teams for planned and emergency activities, ensuring timely communication and high levels of client satisfaction • Manage multiple concurrent changes in a fast-paced environment, ensuring minimal service disruption and providing flexibility to support out-of-hours and weekend activities when required • Maintain accurate change records, support audits and data-quality initiatives, prepare reports and promptly escalate risks, issues and exceptions to the Change Manager as required • Drive continuous improvement within Change Management by identifying opportunities to enhance processes, improve efficiency, strengthen governance and promote proactive risk management • Bachelor’s degree in Engineering, Computer Science, IT or an equivalent qualification gained through relevant work experience. • Professional certifications such as CCMP, CCNA/JNCIA, ITIL, Project Management or related certifications accredited by a recognised body. • A minimum of 3 years in telecom, focusing on Change Management or similar roles, suggesting familiarity with industry-specific change management processes and workflows • Knowledge of key telecom technologies and platforms, including Fibre, DWDM, OTN, SDH, and networking technologies like Ethernet and IP/MPLS, indicating a solid foundation in telecom infrastructure • Expert knowledge in at least one CRM system, with a preference for experience in NetSuite. This points to familiarity with client relationship management software to enhance customer service and business operations • Strong communications and soft skills are emphasized, particularly the ability to listen effectively, synthesize information, and communicate it concisely with clients • Demonstrated capability in managing multiple priorities and addressing challenges in a fast-paced environment, essential for handling the dynamic demands of telecom projects • Proficient in Excel with strong analytical abilities to handle complex data from multiple sources. Accuracy and attention to detail suggest a high standard of work quality