Manager Group Card Accounts at KCB Bank Kenya

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• Ensure that Card Suspense Accounts and settlements are done within the stipulated timelines. • Manage charge backs, merchant payments, card holder payments and exceptions. • Monitor the aging balances to ensure timely exception management within defined TATs, resolution as per bank processes, clearance, and full compliance with policies and regulatory standards. • Responsible for the management of intercompany card accounts (KCB Group), the Nostros -that is for the group, international card schemes and local switches. • Manage Card operations related projects to keep up with changes in card business and regulatory changes for KCB Kenya and the Group. • Provide detailed analysis (MIS) and commentary of suspense and compliance reports, including root cause identification and corrective actions. • Provide leadership, coaching, and stakeholder engagement to drive team performance and alignment with business and operational goals. • Education Bachelor’s Degree Any RQ • Professional Qualifications CPA Part 2 RQ • Master’s Degree Business Related AA • Total Minimum No of Years Experience Required 4 Years • Banking Operations 4 ES • Reconciliation/ Management of suspense Accounts 4 ES • Card Business/ Card Operations 2 ES • Audit & Risk Awareness 3 DE