Fiber Optic Technician

The Fiber Optic Technician is responsible for the installation, maintenance, and troubleshooting of GPON fiber infrastructure and customer premises equipment across Kwiqsurf's coverage areas. The role requires hands-on field work, careful handling of optical equipment, and direct interaction with customers during installations and service call-outs. Department Network Operations Reports To Project Manager Location Field-based – Kwiqsurf coverage areas Employment Type Key Responsibilities • Install fiber drops, ONUs/Wireless AP, and associated CPE at customer premises in line with company standards. • Perform fiber splicing, termination, and optical signal testing (power meter, OTDR readings) to confirm link quality. • Troubleshoot and resolve customer connectivity faults, including ONU/ wireless AP provisioning issues and signal degradation. • Carry out preventive maintenance on distribution boxes/FATs, splitters, and aerial fiber routes. • Escalate OLT-side or core network faults to the Network Operations team with accurate diagnostic notes. • Maintain accurate records of installations, materials used, and job completion reports. • Ensure proper handling, storage, and accountability of company tools and equipment issued for fieldwork. • Observe safety procedures when working at height, near roads, or with optical/electrical equipment. • Provide clear, professional communication to customers during site visits. • Support new site surveys and network expansion rollouts as required. Qualifications & Experience • Diploma or certificate in Electrical/Electronics Engineering, Telecommunications, or a related field. • At least 1–2 years' hands-on experience with GPON/FTTH installation and fiber splicing. • Familiarity with ONU/ONT/wireless AP equipment, optical test tools, and basic router/CPE configuration is an added advantage. • Valid driving license preferred, given the field-based nature of the role. • KPLC class 14 will be an added advantage. Key Skills & Attributes • Strong practical fault-finding and problem-solving skills. • Attention to detail, particularly around splicing quality and signal loss. • Good customer-facing communication and professionalism. • Ability to work independently across multiple sites with minimal supervision. • Physical fitness for fieldwork, including climbing poles and working outdoors.

• Install fiber drops, ONUs/Wireless AP, and associated CPE at customer premises in line with company standards. • Perform fiber splicing, termination, and optical signal testing (power meter, OTDR readings) to confirm link quality. • Troubleshoot and resolve customer connectivity faults, including ONU/ wireless AP provisioning issues and signal degradation. • Carry out preventive maintenance on distribution boxes/FATs, splitters, and aerial fiber routes. • Escalate OLT-side or core network faults to the Network Operations team with accurate diagnostic notes. • Maintain accurate records of installations, materials used, and job completion reports. • Diploma or certificate in Electrical/Electronics Engineering, Telecommunications, or a related field. • At least 1–2 years' hands-on experience with GPON/FTTH installation and fiber splicing. • Familiarity with ONU/ONT/wireless AP equipment, optical test tools, and basic router/CPE configuration is an added advantage. • Valid driving license preferred, given the field-based nature of the role. • KPLC class 14 will be an added advantage. • Strong practical fault-finding and problem-solving skills. • Attention to detail, particularly around splicing quality and signal loss. • Good customer-facing communication and professionalism. • Ability to work independently across multiple sites with minimal supervision.