Customer Relationship Officer

No detailed description provided.

• Generate new member leads through various channels; • Proactively identify sales prospects and conduct business development activities; • Follow up on new leads and referrals to generate business; • Achieving the monthly sales targets, Cross sell assets and fee products; • Follow the various internal guidelines and procedures of the SACCO; • Ensure customer satisfaction through regular engagement; • Resolve customer queries/issues and facilitate customer service; • Financial education to members on Financial service consumer protection and Complaints handling; • Maintain periodic status reports, including daily activity report and calls/follow-ups made. • Number of new active members; • Increase percentage of deposits and loan portfolio (within the catchment area); • Number of Debit cards sold and Digital Banking enrolment; • Level of members’ communication in terms of Muganga SACCO products and services. • Enough knowledge of banking products (Deposits and Loans); • Customer Relationship Management (Needs, Inquiries, Responses, feedbacks, etc.);