IT Lead

IT Lead Wicloud We are, Wicloud, established in mid-2022, with over 1000 employees across 3 offices in the international. Wicloud dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365. Rate this employer Select ratingGive it 1/5Give it 2/5Give it 3/5Give it 4/5Give it 5/5 Average: 3.5 (13 votes) Rate Leave this field blank IT LEAD JD COMPANY INTRODUCTION Wicloudrwd is a global digital transformation and IT outsourcing company established in 2022, with operations across multiple international locations. The company provides technology and IT outsourcing solutions tailored to Microsoft environments, with expertise across Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365. Location: Kigali, RwandaEmployment Type: Full-timeWorking Hours: Monday–Friday, 9:00 AM–6:00 PM About the Role We are seeking an experienced IT Lead to oversee IT operations, infrastructure, security, compliance, team development, and technology innovation for Wicloudrwd's Kigali operations. The successful candidate will provide strong technical and operational leadership, establish effective IT processes and controls, and ensure that IT services meet business and client requirements. Key Responsibilities 1. IT Operations & Governance Oversee end-to-end IT operations in Kigali. Establish clear IT governance, roles, responsibilities, and escalation mechanisms. Ensure timely incident reporting, coordination, and resolution for major IT issues. Provide regular IT status, risk, and improvement reports to management. 2. Infrastructure & Service Management Manage corporate networks (LAN/WAN/VPN), servers, cloud resources, endpoints, and collaboration tools. Ensure office and production environments meet business SLA requirements. Own the IT asset lifecycle, including procurement, deployment, inventory, and retirement. Manage external vendors and service providers. 3. Information Security & Compliance Implement and maintain IT security and compliance controls required for business lines. Support internal audits, customer reviews, and compliance assessments. Define and enforce IT security policies, incident response plans, and awareness programs. Ensure appropriate access control, identity management, and data protection. 4. AI Enablement & Innovation Identify and implement AI solutions to enhance IT operations and productivity. Drive adoption of AI tools to optimize internal workflows and service delivery. Collaborate with stakeholders to integrate AI into support and business processes. 5. Team Leadership & Development Lead and manage IT teams across multiple offices. Set clear performance objectives and accountability mechanisms. Improve execution, professionalism, and internal service credibility of the IT function. Build standardized processes to reduce dependency on individuals. 6. Cross-functional & International Communication Work closely with business, compliance, security, operations, and other functional teams. Communicate effectively in English with overseas leadership teams. Translate technical issues into structured, business-oriented updates for non-technical stakeholders. Qualifications & Requirements Required Bachelor's degree or above in Computer Science, Information Systems, or a related field. 6+ years of IT experience, including 2–3 years in an IT Lead or equivalent role. Hands-on experience in IT infrastructure and operations, with solid knowledge of ITSM and security compliance. Practical experience applying AI in operations and/or productivity. Technical & Professional Skills Proven experience managing IT for multi-site or mid-to-large organizations is a plus. Solid foundation in networking, systems, and enterprise IT environments. Familiarity with ITSM processes, including Incident, Problem, and Change Management. Hands-on experience with information security and compliance in international service environments. Cloud platform experience, such as Microsoft Azure, is a strong advantage. Leadership & Personal Attributes Strong ownership mindset and risk awareness. Proactive, structured, and execution-driven. Able to lead teams with authority and credibility. Comfortable working under high standards and client scrutiny. AI-related Experience Experience with one or more of the following is expected: Generative AI and LLM tools such as ChatGPT, Copilot, or Gemini. Prompt engineering. AI automation for operations. AI chatbot implementation. AI knowledge base development. AI-enabled process automation. AI for ticket triage in support environments. AI workflow optimization. AI-driven reporting. Language Requirements Local Language: Fluent in reading, writing, and speaking. English: Strong professional proficiency in written and spoken English. Application Process Interested and qualified candidates can send their CV to Francis@itechwx.com and a copy to dustin.tran@itechwx.com in the format 'Role+Application+ their name'. Apply IT LEAD JD COMPANY INTRODUCTION Wicloudrwd is a global digital transformation and IT outsourcing company established in 2022, with operations across multiple international locations. The company provides technology and IT outsourcing solutions tailored to Microsoft environments, with expertise across Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365. Location: Kigali, RwandaEmployment Type: Full-timeWorking Hours: Monday–Friday, 9:00 AM–6:00 PM About the Role We are seeking an experienced IT Lead to oversee IT operations, infrastructure, security, compliance, team development, and technology innovation for Wicloudrwd's Kigali operations. The successful candidate will provide strong technical and operational leadership, establish effective IT processes and controls, and ensure that IT services meet business and client requirements. Key Responsibilities 1. IT Operations & Governance Oversee end-to-end IT operations in Kigali. Establish clear IT governance, roles, responsibilities, and escalation mechanisms. Ensure timely incident reporting, coordination, and resolution for major IT issues. Provide regular IT status, risk, and improvement reports to management. 2. Infrastructure & Service Management Manage corporate networks (LAN/WAN/VPN), servers, cloud resources, endpoints, and collaboration tools. Ensure office and production environments meet business SLA requirements. Own the IT asset lifecycle, including procurement, deployment, inventory, and retirement. Manage external vendors and service providers. 3. Information Security & Compliance Implement and maintain IT security and compliance controls required for business lines. Support internal audits, customer reviews, and compliance assessments. Define and enforce IT security policies, incident response plans, and awareness programs. Ensure appropriate access control, identity management, and data protection. 4. AI Enablement & Innovation Identify and implement AI solutions to enhance IT operations and productivity. Drive adoption of AI tools to optimize internal workflows and service delivery. Collaborate with stakeholders to integrate AI into support and business processes. 5. Team Leadership & Development Lead and manage IT teams across multiple offices. Set clear performance objectives and accountability mechanisms. Improve execution, professionalism, and internal service credibility of the IT function. Build standardized processes to reduce dependency on individuals. 6. Cross-functional & International Communication Work closely with business, compliance, security, operations, and other functional teams. Communicate effectively in English with overseas leadership teams. Translate technical issues into structured, business-oriented updates for non-technical stakeholders. Qualifications & Requirements Required Bachelor's degree or above in Computer Science, Information Systems, or a related field. 6+ years of IT experience, including 2–3 years in an IT Lead or equivalent role. Hands-on experience in IT infrastructure and operations, with solid knowledge of ITSM and security compliance. Practical experience applying AI in operations and/or productivity. Technical & Professional Skills Proven experience managing IT for multi-site or mid-to-large organizations is a plus. Solid foundation in networking, systems, and enterprise IT environments. Familiarity with ITSM processes, including Incident, Problem, and Change Management. Hands-on experience with information security and compliance in international service environments. Cloud platform experience, such as Microsoft Azure, is a strong advantage. Leadership & Personal Attributes Strong ownership mindset and risk awareness. Proactive, structured, and execution-driven. Able to lead teams with authority and credibility. Comfortable working under high standards and client scrutiny. AI-related Experience Experience with one or more of the following is expected: Generative AI and LLM tools such as ChatGPT, Copilot, or Gemini. Prompt engineering. AI automation for operations. AI chatbot implementation. AI knowledge base development. AI-enabled process automation. AI for ticket triage in support environments. AI workflow optimization. AI-driven reporting. Language Requirements Local Language: Fluent in reading, writing, and speaking. English: Strong professional proficiency in written and spoken English. Application Process Interested and qualified candidates can send their CV to Francis@itechwx.com and a copy to dustin.tran@itechwx.com in the format 'Role+Application+ their name'. Apply Click on the APPLY button to send your application documents: Your application will be sent to the employer immediately (Allowed formats: .doc .pdf .txt .docx) A confirmation email will be sent to you few minutes afterwa

• Oversee end-to-end IT operations in Kigali. • Establish clear IT governance, roles, responsibilities, and escalation mechanisms. • Ensure timely incident reporting, coordination, and resolution for major IT issues. • Provide regular IT status, risk, and improvement reports to management. • Manage corporate networks (LAN/WAN/VPN), servers, cloud resources, endpoints, and collaboration tools. • Ensure office and production environments meet business SLA requirements. • Own the IT asset lifecycle, including procurement, deployment, inventory, and retirement. • Manage external vendors and service providers. • Implement and maintain IT security and compliance controls required for business lines. • Support internal audits, customer reviews, and compliance assessments. • Define and enforce IT security policies, incident response plans, and awareness programs. • Ensure appropriate access control, identity management, and data protection. • Bachelor's degree or above in Computer Science, Information Systems, or a related field. • 6+ years of IT experience, including 2–3 years in an IT Lead or equivalent role. • Hands-on experience in IT infrastructure and operations, with solid knowledge of ITSM and security compliance.