Property Manager

The Property Account Manager is responsible for managing and maintaining strong relationships with landlords and property owners, acting as their main point of contact and ensuring property-related requests, concerns, approvals, renewals, and other matters are effectively coordinated and followed through. The role is also responsible for managing relationships with long-term clients, ensuring regular communication, timely resolution of concerns, coordination of their stay requirements, and support throughout their client journey, including renewals, extensions, and move-out. Key Responsibilities 1. Landlord & Property Owner Relationship Management ● Serve as the main point of contact and maintain strong relationships with landlords and property owners. ● Manage landlord communication, updates, requests and concerns, ensuring timely follow-up and resolution. ● Conduct regular check-ins and escalate significant concerns or disputes when necessary. 2. Long-Term Client Relationship Management ● Serve as the main point of contact and maintain strong relationships with long-term clients. ● Manage client requests and concerns, coordinating with relevant teams to ensure timely resolution. ● Manage stay extensions, renewals and move-out communication while supporting client retention. 3. Internal Department Coordination ● Coordinate with Housekeeping, Repairs & Maintenance, Reservations, Finance and other relevant teams on landlord and long-term client matters. ● Ensure requests are assigned to the responsible department and followed through to completion. ● Follow up on outstanding actions and agreed timelines. ● Escalate delays or recurring issues affecting landlord or client relationships. 4. Repairs, Maintenance & Property Issues ● Coordinate repair and maintenance matters with landlords, long-term clients, and the Repairs & Maintenance team. ● Obtain landlord approvals where required and provide updates on significant repairs. ● Follow up on repairs through to completion and maintain relevant documentation. 5. Property Onboarding & Offboarding ● Coordinate property onboarding and offboarding with landlords and relevant internal teams. ● Ensure all required documentation, inventories, snagging, property condition, access, utilities and handover requirements are completed. ● Coordinate repairs, outstanding matters, deposits and final landlord handover where applicable. Requirements Qualifications & Experience ● Diploma or Bachelor’s degree in Customer Service, Business Administration, Hospitality, Communications, or a related field. ● Minimum 2–3 years’ experience in Customer Service, Client Relations, Account Management, or a similar client-facing role. ● Experience handling client relationships, complaints, escalations, and service resolution. ● Strong communication, relationship management, problem-solving, and follow-up skills. ● Experience in hospitality, serviced apartments, real estate, or property management is an added advantage. Core Competencies Excellent communication and interpersonal skills • Strong coordination, follow-up and organizational skills. • Good negotiation and conflict-resolution skills. • Strong problem-solving and conflict-resolution skills. • Strong problem-solving and escalation management • High attention to detail and accountability • Ability to manage multiple client accounts and priorities.

• The Property Account Manager is responsible for managing and maintaining strong relationships with landlords and property owners, acting as their main point of contact and ensuring property-related requests, concerns, approvals, renewals, and other matters are effectively coordinated and followed through. • The role is also responsible for managing relationships with long-term clients, ensuring regular communication, timely resolution of concerns, coordination of their stay requirements, and support throughout their client journey, including renewals, extensions, and move-out. Key Responsibilities • Landlord & Property Owner Relationship Management • Serve as the main point of contact and maintain strong relationships with landlords and property owners. • Manage landlord communication, updates, requests and concerns, ensuring timely follow-up and resolution. • Conduct regular check-ins and escalate significant concerns or disputes when necessary. • Long-Term Client Relationship Management • Serve as the main point of contact and maintain strong relationships with long-term clients. • Manage client requests and concerns, coordinating with relevant teams to ensure timely resolution. • Manage stay extensions, renewals and move-out communication while supporting client retention. • Internal Department Coordination • Coordinate with Housekeeping, Repairs & Maintenance, Reservations, Finance and other relevant teams on landlord and long-term client matters. • Ensure requests are assigned to the responsible department and followed through to completion. • Follow up on outstanding actions and agreed timelines. • Escalate delays or recurring issues affecting landlord or client relationships.