IT Technician

16 Sep 2026 IT Technician at Trailmycar Solutions Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.We have the largest Job seeker visits by alexa rankings. Post a Job Company: Trailmycar Solutions Location: Kenya State: Nairobi Job type: Full-Time Job category: IT/Telecom Jobs in Kenya Resubmit your Resume Today. Click Here to Start

• Respond to and manage inbound client calls regarding technical issues with tracking systems. • Log, troubleshoot, and resolve client complaints or escalate to Operations for field intervention. • Monitor client tracking dashboards and flag offline or underperforming devices. • Generate and share technical reports (e.g., trip reports, movement summaries, offline logs) with clients upon request. • Provide IT support to internal staff — resolving hardware, software, and network issues. • Set up user accounts, configure company devices, and manage access to internal systems. • Support system updates, antivirus maintenance, backups, and IT security controls. • Maintain a record of issued IT equipment, licenses, and access credentials. • Coordinate with third-party IT vendors for complex or escalated issues. • Assist in training staff or clients on system use, tracking platforms, and dashboard tools. • Track and document all support tickets and recurring issues for future reference. • Prepare daily and weekly summaries of client support cases, device health status, and action taken. • Degree in Information Technology, Computer Science, or related field preferably for JKUAT University. • Minimum of 1- 2 years’ experience in IT support or helpdesk roles • Familiarity with tracking systems, fleet dashboards, or CRM tools is an added advantage