MARKETING & CUSTOMER RELATIONSHIP COORDINATOR

Manage and maintain accurate customer information and interactions using the CRM system. JOB TITLE MARKETING & CUSTOMER RELATIONSHIP COORDINATOR NATURE OF JOB FULL TIME INDUSTRY AUTOMOTIVE SALES SALARY KSHS.35,000 PLUS COMMISSION JOB LOCATION ALONG NGONG ROAD DUTIES AND RESPONSIBILITIES Customer Relationship Management · Manage and maintain accurate customer information and interactions using the CRM system. · Build and maintain strong relationships with existing and potential customers. · Respond promptly and professionally to customer inquiries through phone, email, social media, and other communication channels. · Identify customer needs and provide timely and appropriate solutions. · Follow up with customers after enquiries, purchases, and other interactions to strengthen customer retention. Lead Management & Sales Support · Follow up on leads generated through marketing campaigns, social media, referrals, and other channels. · Qualify leads and ensure they are appropriately handed over to the sales team. · Maintain regular follow-ups with prospects to drive conversions. · Support the sales team with customer information and communication. · Identify opportunities for repeat business, referrals, and upselling. · Track lead progress and provide updates on outstanding opportunities. Marketing & Social Media Coordination · Support the development and coordination of marketing content and campaigns. · Assist in managing the company's social media presence and audience engagement. · Respond to customer comments, messages, and inquiries across social media platforms. · Coordinate promotional campaigns, offers, and marketing initiatives. · Support the planning and execution of promotional activities, exhibitions, events, and other customer engagement initiatives. · Monitor marketing activities and provide feedback on customer response and engagement. Customer Feedback & Market Insights · Monitor customer feedback across different communication channels. · Identify recurring customer concerns, preferences, and emerging trends. · Communicate relevant customer insights to the sales and management teams. · Support initiatives aimed at improving customer satisfaction and overall customer experience. · Monitor competitor activities and provide relevant market feedback. CRM & Reporting · Ensure customer and lead information is accurately captured and regularly updated in the CRM. · Maintain organized records of customer interactions, enquiries, follow-ups, and sales opportunities. · Prepare basic marketing, customer engagement, and lead activity reports. · Track follow-up activities and ensure no qualified lead is neglected. · Provide regular updates on customer relationship and marketing activities. KEY REQUIREMENT SKILLS AND QUALIFICATION · Diploma or Degree in Marketing, Business Administration, Communications, or a related field. · Minimum 3 years' experience in marketing, customer relationship management, sales support, or a related role. · Practical experience using CRM systems. · Experience managing or engaging audiences on social media platforms. · Experience in the automotive industry, motor vehicle dealership, or related sales environment is an added advantage. HOW TO APPLY · If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com · Interviews will be carried out on a rolling basis until the position is filled. · Only the shortlisted candidates will be contacted.

• Manage and maintain accurate customer information and interactions using the CRM system. • JOB TITLE MARKETING & CUSTOMER RELATIONSHIP COORDINATOR NATURE OF JOB FULL TIME INDUSTRY AUTOMOTIVE SALES SALARY KSHS.35,000 PLUS COMMISSION JOB LOCATION ALONG NGONG ROAD DUTIES AND RESPONSIBILITIES Customer Relationship Management • Build and maintain strong relationships with existing and potential customers. • Respond promptly and professionally to customer inquiries through phone, email, social media, and other communication channels. • Identify customer needs and provide timely and appropriate solutions. • Follow up with customers after enquiries, purchases, and other interactions to strengthen customer retention. Lead Management & Sales Support • Follow up on leads generated through marketing campaigns, social media, referrals, and other channels. • Qualify leads and ensure they are appropriately handed over to the sales team. • Maintain regular follow-ups with prospects to drive conversions. • Support the sales team with customer information and communication. • Identify opportunities for repeat business, referrals, and upselling. • Track lead progress and provide updates on outstanding opportunities. Marketing & Social Media Coordination • Support the development and coordination of marketing content and campaigns. • Assist in managing the company's social media presence and audience engagement. • Respond to customer comments, messages, and inquiries across social media platforms.