Salesforce Administrator

No detailed description provided.

• Serve as the primary point of contact for Salesforce and TaroWorks inquiries, technical issues, and support requests from staff across all country offices, providing timely and effective resolutions • Diagnose and troubleshoot user challenges on both Salesforce and TaroWorks platforms, escalating complex technical issues to the Salesforce Lead • Deliver comprehensive onboarding training for new Salesforce and TaroWorks users, and continuous learning sessions to enhance platform proficiency and adoption rates • Provide flexible support coverage accommodating multiple time zones to ensure global staff receive consistent assistance across all systems • Work closely with the IT Coordinator and the rest of the systems team to ensure seamless integration across platforms and coordinated support for organization-wide technology initiatives • Configure and customize Salesforce components including objects, fields, page layouts, record types, and workflows to align with evolving organizational requirements • Administer user accounts, profiles, roles, permission sets, and sharing rules to maintain appropriate access levels and system security across Salesforce and TaroWorks • Design and build custom reports and dashboards • Develop and implement automation solutions using flows, process builder, and validation rules to streamline workflows and reduce manual effort • Conduct proactive system maintenance including data cleanup initiatives, and duplicate record management • Maintain comprehensive documentation of Salesforce configurations, customizations, and processes • Facilitate requirements gathering sessions to document, clarify, and validate needs for new features, reports, mobile forms, or system enhancements • 2+ years in Salesforce administration, including Sales Cloud • Salesforce Administrator certification (or the ability to attain within 3 months of employment) • Strong understanding of Salesforce architecture and data model