Customer Relations Officer at Ayaz Real Estate

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• Build and maintain strong relationships with clients. • Drive timely collection of outstanding client balances. • Conduct daily follow-ups on due and overdue accounts. • Handle and resolve client queries and complaints professionally. • Follow up on payment commitments and client documentation. • Maintain accurate and up-to-date client records. • Work closely with Sales, Finance, Legal and Management to resolve client matters. • Prepare regular client and collection performance reports. • Support client retention, referrals and repeat business. • Diploma/Degree in Business Administration, Sales, Marketing, Customer Relations, Real Estate or a related field. • Experience in real estate, customer relations and collections is an added advantage. • Excellent communication, negotiation and follow-up skills. • Strong customer service and relationship-management skills. • Results-oriented, organised and able to meet collection targets. • Professional, confident and persistent in handling clients and overdue accounts.