Field Support Officer at CVPeople Tanzania

Field Support Officer Job Vacancy at CVPeople Tanzania — August 2026 Job Opportunity: Field Support Officer (1 Post) Job Details Recruitment Agency: CVPeople Tanzania Position: Field Support Officer Industry: Pharmaceutical / Healthcare Distribution Duty Station: Dar es Salaam, Tanzania Salary: TSH 528,000 Gross per month Role Overview & Key Responsibilities The Field Support Officer ensures fast, accurate order processing and administrative support for Independent Distributors. Serving as the primary service contact across phone, email, WhatsApp, and walk-in channels, this role drives distributor satisfaction, resolves queries, and supports overall volume growth. Order Processing & Query Resolution: Process web, phone, and walk-in orders; answer calls within 3 rings; acknowledge queries within 1 hour and fully resolve them within 8 hours. Distributor & Sales Support: Assist with qualification orders, product transfers, account balance validations, upselling products, and handling Distributor Standing Order (DSO) adjustments. Records & Compliance Administration: Maintain detailed call and query logs, manage stock return tracking, process account payment logs, and ensure strict compliance with internal policies. Events & Flexibility: Assist with company conventions, distributor training, and sales team events, working flexible hours or weekends when needed. Qualifications & Requirements Education: Form Six (ACSEE) required; a Diploma/Degree in Business Administration, Customer Service, or a related field is an added advantage. Experience: 1 to 3 years of hands-on experience in customer service; administrative background is beneficial. Technical Skills: High proficiency in computer applications (MS Excel, MS Word, order management software). Core Competencies: Strong verbal and written English communication skills. Excellent problem-solving, time management, and active listening capabilities. Detail-oriented with strong emotional intelligence and high dependability. How to Apply Interested candidates should submit their application online through the official CVPeople Tanzania recruitment portal. CLICK HERE TO APPLY OTHER JOBS, TANZANIA JOBS, NGO's JOBS, NAFASI ZA AJIRA

• Distributor & Sales Support: Assist with qualification orders, product transfers, account balance validations, upselling products, and handling Distributor Standing Order (DSO) adjustments. • Qualifications & Requirements Education: Form Six (ACSEE) required; a Diploma/Degree in Business Administration, Customer Service, or a related field is an added advantage. • Experience: 1 to 3 years of hands-on experience in customer service; administrative background is beneficial. • Technical Skills: High proficiency in computer applications (MS Excel, MS Word, order management software).