Collections Officer

No detailed description provided.

• Manage the default book to achieve financial targets supporting overall collections goals and objectives • Undertake recovery on all high value classified accounts and ensure customers pay in full and, if possible, maintain the customer relationship • Ensure customers whose accounts are written off are contacted. This may take the form of written important notices, by direct telephone contact or formal meetings as well as field visits • Provision of daily management information (MI) • Adhere to service level agreements with all service providers • Send out demand notices/letters to all defaulting customers • Compilation of various returns as required through the assimilation of information available within the Recoveries team • Conduct calls as per policy and keep record of the assessment sheets • Manage day-to-day operations of engaging customers to normalize the accounts • Execute controls and complete daily checklists • Ensure adherence regarding attendance, compliance, customer, or account escalation • Perform quality evaluation and coaching • Conduct Reviews on collector WIP and prioritisation of accounts • To maintain a green Audit in all areas of the team • Be prepared to take up additional duties plus any other duties that may be provided by the Line Manager from time to time.s to ensure compliance with policies and procedures | : | : | : | : | : | :