Customer Service Representative

No detailed description provided.

• Help customers register products. • Help customers with warranty returns and repairs- sending repair information and directions, and liaising with service stations to ensure a proper repair. • Answer customer queries and direct them to the proper channels. • Follow up with customers to ensure product satisfaction and address any confusion with use. • Attend to customer inbox messages, calls, social media, and live chat and respond accordingly. • Conduct phone call interviews, and surveys, and capture data. • Work with the repair coordinator to facilitate warranty repair and walk-in customers. • Data entry and organization/cleaning • Conduct basic analysis of customer care statistics and create simple reports. • Translate messaging and responses. • Set up and modify automated messaging of the SMS platform. • Complete repair service orders in ERP • A person of high integrity • Diploma in marketing or related field • At least 2 years’ experience in customer service / customer-facing tasks (customer care, direct sales, relation management, etc)