Credit Relationship

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• Engage with loan applicants via phone to conduct due diligence interviews on all new loan applications and repeat loan applications requiring manual review • Perform financial analysis of loan applicants and interact with loan applicants as necessary to better understand and validate their business activities and financial situation • Make adequately supported recommendations to the Credit Committee for every loan application • Collect loan repayments as they fall due, and follow Numida’s escalation process for delinquent borrowers • Execute referral calls in order to generate new business • Collaborate with the Product team and participate in various experiments that aim to improve the quality of Numida’s service and/or the efficiency of the CRO role • Address inbound service inquiries (via phone and WhatsApp) and assist all Numida clients until full resolution of the issues, escalating to the correct department when necessary • Conduct periodic field visits for monitoring and escalation of collections • Ensure that the level of service provided to our customers is maintained to the standards set forth by the company • Resolve complaints in an effective, timely manner whilst maintaining the highest standards of professionalism • Record complete, quality and honest information into our Customer Relationship Management (CRM) system to enable Numida to address customer issues effectively • ● Be responsible for maintaining up to date knowledge of Numida’s product offering to ensure any information offered to clients is accurate and helpful • 1+ years of experience in a credit officer or related role • Bachelor’s degree in Microfinance, Business Administration, Commerce, or related field from an accredited University • Proficient in computer and mobile technology – you are experienced with Android apps and desktop productivity software like Google Drive, Google Sheets, Google Docs etc.