Operations Officer-Ride Hailing App at Bridge Talent Management

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• Supervise the customer registration executives and customer support executives to ensure that all tasks are carried out efficiently and within the expected timelines. • Monitor daily team performance, set clear expectations, and provide regular feedback and support to help team members achieve their goals. • Conduct regular team meetings to align on priorities, address challenges, and ensure smooth coordination across roles. • Ensure that team members adhere to company policies, guidelines, and best practices for handling customer queries and registration processes. • Provide training and guidance to team members to enhance their skills and improve performance. • Oversee the customer registration process, ensuring that both driver and rider registrations are handled accurately, efficiently, and in compliance with all relevant regulations. • Address and resolve any registration issues or escalations, ensuring a smooth onboarding experience for new users. • Work with the customer registration team to streamline processes and implement improvements to minimize wait times and ensure high user satisfaction. • Supervise the customer support team to ensure prompt, courteous, and effective resolution of customer inquiries and complaints via phone, chat, or email. • Monitor support tickets, escalating high-priority issues to appropriate teams and ensuring timely follow-up. • Track and analyze common issues raised by customers and provide feedback to the product or technical teams for potential improvements to the app or service. • Proven experience in operations or customer support, ideally within a tech or service-oriented environment. • Strong leadership and team management skills, with the ability to motivate and guide team members effectively. • Excellent organizational skills, with the ability to handle multiple tasks and priorities simultaneously. • Strong communication and interpersonal skills, capable of interacting with both internal teams and customers in a professional and positive manner.