Settlements Specialist

20 May 2026 Settlements Specialist at Zambia National Commercial Bank Plc

• Management of the Visa/MasterCard, UPI and NFS and digital channels Settlement process and ensure that all card related General Ledger accounts don’t have overdue items. • Review of recon tools from time to time to ensure they work according to agreed objectives on respective electronic channels • Sending of claims regarding card transactions on Zanaco POS as well as other electronic channels ensuring they are sent in a timely manner and that there are no delays. • Agent Banking- Timely processing of Commission uploads to the Zanaco Xpress Agents • Reconciling of the reports with the Switch report and ensuring that timely action is taken on exceptions. • Timely Processing of reversals on card transactions affecting Merchants and Card Holders and General ledger Accounts • Digital/Customer Experience-Query resolution within timeline on all interbank POS and manual collection of Account maintenance fees. • Report any operational flaws or challenges in the process flow to increase service quality or efficiency. • Build and enhance positive working relationships with external and internal stakeholders • Monthly reporting on deliverables to BOZ, Visa and Mastercard. • Customer query resolution. • Reconciliation of VISA CTF files with EP reports to ensure all settled transactions are captured in the Output reports. • Review of Card Payments General Ledgers (GLs) to ensure that they are operating within the GL policy and that all outstanding entries are investigated and resolved. • Review of Visa Monthly charges and Visa Quarterly fees. • Manage customers’ card accounts and card related issues (including Card Fraud Risk Management).