Communication & Public Relations Manager

4 Aug 2026 Communication & Public Relations Manager at Kenya Railways Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.We have the largest Job seeker visits by alexa rankings. Post a Job Company: Kenya Railways Location: Kenya State: Nairobi Job type: Full-Time Job category: Administrative/Secretarial Jobs in Kenya Resubmit your Resume Today. Click Here to Start

• Leads in development, implementation and review of Corporate Communications and Communication policies, strategies and programmes to achieve the Corporations mandate; • Oversees the production and dissemination of information with targeted publics through appropriate channels in line with the Corporation’s mission and vision. • Leads in development and implementation of media management strategies, publicity programs and campaigns to create awareness, build and maintain a positive image for the Corporation. • Provides leadership in developing and implementing brand strategies for building and maintaining a strong corporate brand image and reputation; • Oversees the review, development, implementation and monitoring of the Customer Service Delivery Charter to enhance accountability and transparency in service delivery to stakeholders. • Leads the Corporation’s Customer Service function to enhance customer satisfaction in line with the Corporation’s Service Delivery Charter. • Spearheads research to gauge the customer satisfaction, perception levels, and brand equity as well as identify specific needs amongst the Corporation’s stakeholders; • Spearheads monitoring of the implementation of the surveys recommendations to ensure customer satisfaction and maintain stakeholder relationships. • Oversees management of the Corporation events to enhance Public Relations efforts. • Leads in formulation, implementation and review of the Corporate Social Responsibility (CSR) policy and strategy to foster good relationships with stakeholders; • Oversees development and execution of crisis communication strategies to maintain a positive corporate image and reputation; • Leads in motivation, development and appraisal of the staff in the Division to achieve business and people objectives; • Communicates Management decisions affecting the Division; • Provide technical input in development, implementation and review of the Institute ’s strategic plan, vision, mission, and objectives; • 1Coordinate implementation of the performance management system within the Division through providing oversight of the delivery of the annual performance contract and the strategic plan;