Operations Administrator

17 Aug 2026 Operations Administrator at ATL Global Business Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.We have the largest Job seeker visits by alexa rankings. Post a Job Company: ATL Global Business Location: Kenya State: Nairobi Job type: Full-Time Job category: Administrative/Secretarial Jobs in Kenya Resubmit your Resume Today. Click Here to Start

• Audit and verify all services sold to clients to ensure accuracy, completeness, and readiness for delivery. • Reconfirm accommodation, transport, excursions, flights, and other travel arrangements prior to guest arrival. • Coordinate and brief driver guides, airport representatives, and field teams on guest requirements, itineraries, and service expectations. • Manage the 24-hour emergency and concierge line, responding promptly to guest queries, incidents, and emergencies and coordinating appropriate resolutions. • Liaise with suppliers and internal departments to ensure seamless and timely service delivery. • Monitor guest movements and communicate itinerary changes or operational updates to relevant stakeholders. • Verify local flight arrangements and relevant international travel information to ensure accuracy and operational readiness. • Maintain accurate incident reports, service records, and other operational documentation. • Identify appropriate opportunities for additional services and local sales while ensuring these are relevant to guest needs. • Support operational excellence by ensuring guest requirements, including language preferences, special requests, and other specific needs, are effectively communicated and catered for. • Identify and escalate potential service delivery issues and support timely corrective action. • Degree or Diploma in Tourism Management, Tour Operations, Hospitality Management, Business Administration, or a related field. • Minimum of three (3) years of relevant experience in the tourism, travel, hospitality, or destination management industry. • Strong knowledge of tourism operations, supplier coordination, travel arrangements, and service delivery processes. • Experience using TourPlan or a similar tourism management system will be an added advantage.