Application Support Analyst

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• To manage the implementation, maintenance, and enhancement of all Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country. • Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis. • Successfully facilitate delivery of changes to reports needed by the business and ensure that reports and their dependencies are made available for the business. • Provide holistic support of application availability to Business Users • Take actions to achieve reductions in frequency and duration of incidents that impact application availability. • Ensure shortfalls in application availability are recognized and appropriate corrective actions are identified and progressed. • Take action on agreed appropriate actions with Line Management to maintain or improve application availability levels. • Initiate and coordinate actions required to maintain or improve availability of applications. • Act as a coordination point for changes to applications when needed. • Maintain an awareness of technology advancements and best practices that support application availability. Accountability: Test Management [15%] Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments as assigned to you by Line Management. Key Activities: • Work closely with Release Analysts • Review releases and assign appropriate release testing tasks. • Compile and review the Testing Deliverables • Conduct installation procedure tests. • Participate in functional, performance, and integration testing results.