Client Service Officer

1 Sep 2026 Client Service Officer at Citi Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.We have the largest Job seeker visits by alexa rankings. Post a Job Company: Citi Location: Kenya State: Nairobi Job type: Full-Time Job category: Customer Service Jobs in Kenya Resubmit your Resume Today. Click Here to Start

• Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi. • By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. • Have direct day to day interaction with customers • Work with internal partners to obtain answers/solutions to client inquiries • Acts as the advocate and impetus for process improvements within Citi. • Engage Citi business partners in a team effort to focus on issues and opportunities that further differentiate Citi as an excellent service provider • Participate in customer feedback, root cause analysis of issues and identification of process improvement opportunities • Manage a portfolio of client relationships and ensure clients are satisfied with and trained on the Citi products and services • Serve as a point of contact for clients, interacting with key teams to identify and resolve client issues • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards • Conduct necessary analysis to address client needs • Communicate resolutions to clients • 1-3 years relevant experience • Consistently demonstrate clear and concise written and verbal communication in English • Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results