Instructor – Digital Marketing and Digital Customer Service

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• Deliver training in line with the established curriculum, ensuring adherence to the overall structure, learning objectives, and program flow. • Prepare effective delivery by reviewing and personalizing lesson plans prior to class sessions. • Facilitate engaging learners in active thinking and participation. • Deliver high-quality instruction that is rigorous, relevant, and appropriate for adult learners. • Conduct learner assessments and accurately record data as outlined in the curriculum requirements. • Monitor and manage learner attendance through the designated digital platforms (Canvas, and Salesforce). • Guide and support learners in completing practical digital marketing assignments and Capstone Projects, providing coaching and feedback to maximize experiential learning and skill development. • Prepare and submit basic training reports, learner progress updates, and other program documentation as required. • Support in mobilizing and screening targeted youth using Generation-specific recruitment, promotional, and communications strategies. • Serve as the primary point of contact between Generation participants, program coordinators, and other stakeholders. • Collaborate with cross-functional teams, including Curriculum and Instruction, Risk and Compliance, and Operations, to address feedback and maintain program quality standards. • Perform administrative duties as required to ensure effective delivery and successful implementation of the program. • Bachelor’s degree in digital marketing, Marketing, Business Administration, Communications, Information Technology, or a related field. • Minimum 3–5 years of hands-on professional experience in Digital Marketing and/or Customer Service. • At least 2–3 years’ experience in facilitating training, coaching, mentoring, or teaching within Digital Marketing, Customer Service, Employability Skills, or related fields.