Branch Manager – Embakasi at Bank of Africa Kenya Limited

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• Manage and grow branch business by optimizing the balance sheet and maximize the profitability in line with set targets. • Manage SME/ Retail Business of the Branch to grow assets and liabilities in order to maintain an effective balance sheet within Branch budgets. • Grow business in line with the bank’s targeted sectors of the economy in line with set budget. • Thoroughly review credit applications to reduce the possibility of NPA and proactively manage recovery of NPA in the event of default. • Manage costs to the lowest possible levels while maximizing revenues to create an acceptable positive cost / income ratio. • Organize marketing activities within the business area in order to maximize an appropriate growth in business. • Continuously provide a data base of target markets in the area guided by the market demographics/sectors. • Oversee the implementation of SLA at Branch level and see that client. deliverables are meet at all levels. • Provide agreed levels of service within the agreed TAT (turnaround times) and SLAs (Service Level Agreements) of each product, services within each sector. • Monitor and review customer service in order to retain and develop an optimum customer base. Conduct customer service surveys at Branch level to ascertain the level of customer satisfaction with the service at Business unit. • Create a data base of all key Branch clients to ensure continuous monthly care calls/visits. • 5 years’ experience in all-round banking operations, 2 of which should have been in managerial capacity in a similar organization. • Strong knowledge of the local banking industry, banking products, banking services and banking regulations. • Sound knowledge of general banking law and practices and understanding of Prudential guidelines on KYC. • Experience in retail lending, preparing and processing credit applications.