Personal Banker

7 Aug 2026 Personal Banker at Absa Group

• Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Customer Advisors are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit. • Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit. • Follow the Retail end to end account opening ensuring new accounts are authorised and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to the Team Leader Sales or the Branch Manager. • Comply with all general Absa operational risk & rigour requirements e.g., KYC and anti-money laundering regulations. • Conduct snap checks as allocated by the Branch Coordinator. • Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Team Leader Sales or Branch Manager. • Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints. • Direct customers to the appropriate delivery channel to meet their needs e.g., cashiers, drop boxes, ATM etc. • Advise customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time. • Issue ATM cards as per Card & Pin Process.