Implementation Specialist

19 Jun 2026 Implementation Specialist – Copperbelt at Zambia National Commercial Bank Plc

• Creating, establishing and managing business as usual project plans for deployment of new Transaction Banking services or products • Manage turnover of product/service sales and support staff upon successful implementation of product/service • Creating material for training both internal and external end users (Processes, SOPs, Work Instructions, Process Flows) • Offer post implementation technical support of products/services • Working in collaboration with internal and external staff in the implementation of electronic product/service projects • Managing, supporting, and helping internal and external customers in their daily banking needs and problems in relation to technical support, product knowledge and information support • Monitoring and measuring implemented products/services uptake, utilization, performance and revenue • To organize and analyze audit data and summarize audit findings for review. • Coordinate the resolution of audit findings, Governance and Control issues within Transactional Banking • Convert complex business processes into understandable and easy-to-manage processes and decision points • Creatively analyze and adapt functional requirements into alignment with any budgetary constraints and emerging technologies Any other responsibilities or tasks as maybe assigned by management. Requirements Qualifications & Experience: • Full Grade 12 Certificate with 5 Credits including English & Mathematics. • Bachelor’s Degree in Business, Information Technology or Banking. • At least 3 – 5 years of experience in banking/commercial experience. Job Core Competencies: • Good knowledge of banking systems and processes used by the bank and customers