Territory Distribution Manager

Location: Kenya The Territory Distribution Manager at Sun King will oversee growth of the Sun King Rider Network and expansion of distribution services for LPG and other products within Sun King’s portfolio. This role focuses on rider recruitment, performance oversight, rider grading based on service delivery, and quality assurance visits at customers’ homes. This is a field-based position where most time is spent within rider territories alongside Sun King Riders. Key Responsibilities: Rider Recruitment and Onboarding • Identify potential riders suitable for onboarding into the Sun King Rider Network. • Onboard riders delivering various products and services within the network. • Conduct required KYC checks for riders within assigned territories. • Maintain rider headcount above minimum thresholds to ensure daily order completion rates exceed 95%. Rider Retention • Develop initiatives that promote rider satisfaction and reduce attrition. • Work with internal teams to design strategies that improve rider earnings and productivity. • Implement engagement and retention initiatives for riders. Safety • Ensure riders have required PPE and safety equipment during operational hours. • Promote safe riding practices. • Engage internal and external stakeholders on safe riding initiatives. • Drive adoption of emerging practices within the riding community to strengthen safety standards. • Serve as the primary Sun King rider contact within assigned territories, representing the Rider Network in community discussions, local government forums, and related engagements. • Work with the procurement team to ensure timely payments for gas, cylinders, and related expenses in line with established credit terms. Performance Management • Conduct performance discussions with riders within assigned territories to ensure productivity targets are met. • Develop and maintain rider productivity tracking tools and dashboards. Expansion • Identify shops that meet requirements for LPG cylinder storage and distribution. Customer Experience • Coach agents on accuracy and professionalism when engaging with end customers. • Conduct refresher training sessions on customer service standards. • Develop rider CSAT, NPS, resolution time, and turnaround KPIs to strengthen customer satisfaction. • Act on customer feedback survey results to ensure issue resolution. • Conduct routine and ad-hoc customer check-ins to verify product quality and satisfaction. • Ensure timely and accurate resolution of customer concerns escalated from the field. Benefits: • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership. We place great importance on sustaining a diverse, inclusive work environment. We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state. Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.