Head Trainer (For IT Managed Services)

The Senior IT Trainer leads the design, strategy, and execution of comprehensive technical training programs for our client's corporate enterprise and SME clients, as well as internal technical teams. This role focuses on highimpact technology adoption, ensuring that stakeholders fully leverage our client's cloud, cybersecurity and managed IT servs Key Responsibilities • Strategic Training Architecture: Design, curate, and scale the overall training curriculum aligned with the client's product updates, including cloud migration and hosted telephony services. • High-Level Client Delivery: Facilitate expert-level virtual and in-person corporate workshops, focusing heavily on cybersecurity awareness and compliance with Kenya's Data Protection Act. • Needs Assessment & Auditing: Conduct highly detailed training needs analyses and skills-gap assessments for complex corporate client networks prior to deployment. • LMS Management: Oversee and manage the client's internal and client-facing Learning Management Systems (LMS), ensuring modules remain modern, gamified, and metric-driven. • Internal Upskilling: Lead the technical training and certification roadmaps for the client's engineering and support desk teams. • Mentorship: Supervise and mentor Junior IT Trainers, reviewing their instructional design materials and providing performance feedback. Required Qualifications & Experience • Education: Bachelor's degree in Information Technology, Computer Science, or a related field. • Experience: Minimum 5+ years of experience in software training, IT consulting, or an MSP environment. • Certifications: Microsoft Certified Trainer (MCT), CompTIA CTT+, or advanced cybersecurity/cloud credentials (e.g., CEH, CCNA, AWS/Azure certifications). • Skills: Expert knowledge of enterprise adult learning theories, outstanding corporate presentation skills, and deep familiarity with cloud-hosted business communications.

• Strategic Training Architecture: Design, curate, and scale the overall training curriculum aligned with the client's product updates, including cloud migration and hosted telephony services. • High-Level Client Delivery: Facilitate expert-level virtual and in-person corporate workshops, focusing heavily on cybersecurity awareness and compliance with Kenya's Data Protection Act. • Needs Assessment & Auditing: Conduct highly detailed training needs analyses and skills-gap assessments for complex corporate client networks prior to deployment. • LMS Management: Oversee and manage the client's internal and client-facing Learning Management Systems (LMS), ensuring modules remain modern, gamified, and metric-driven. • Internal Upskilling: Lead the technical training and certification roadmaps for the client's engineering and support desk teams. • Education: Bachelor's degree in Information Technology, Computer Science, or a related field. • Experience: Minimum 5+ years of experience in software training, IT consulting, or an MSP environment. • Certifications: Microsoft Certified Trainer (MCT), CompTIA CTT+, or advanced cybersecurity/cloud credentials (e.g., CEH, CCNA, AWS/Azure certifications). • Skills: Expert knowledge of enterprise adult learning theories, outstanding corporate presentation skills, and deep familiarity with cloud-hosted business communications.