Reception

This is a full-time, on-site role for a Reception. The role involves providing exceptional customer service, attending to client inquiries, answering phones, managing receptionist tasks, and performing general clerical duties. Location - Nairobi Salary - 25, 000 (Gross) Role Description This is a full-time, on-site role for a Front Desk Sales / Clerk. The role involves providing exceptional customer service, attending to client inquiries, answering phones, managing receptionist tasks, and performing general clerical duties. The Front Desk Sales / Clerk will also handle point-of-sale transactions, maintain records, and ensure the smooth operation of front desk activities while supporting day-to-day administrative tasks. Responsibilities Prepare and issue customer invoices and cash sales accurately and in a timely manner.Attend to all incoming customer inquiriesMaintain organized and up-to-date filing systems for financial and sales records.Manage petty cash and ensuring proper accountability and reconciliation.Handle incoming calls professionally and direct them to the appropriate personnel.Record and maintain detailed logs of all sales activities, including customer information for walk-in clients.Coordinate with the Sales and Production teams on quotations, and resolution of customer complaints to ensure high levels of customer satisfaction.Report on daily, weekly, and monthly sales performanceAssist Sales Manager to follow up on customer inquiries, orders, and after-sales service issues to ensure satisfaction and retention.Accurately capture and update customer information, sales orders, invoices, receipts and payments within the ERP system.Any other duties assigned Qualifications & Skills Strong phone etiquette and ability to answer and manage calls effectively and professionallyProficiency in clerical skills, such as organizing records, managing correspondence, and administrative tasksExcellent communication skills, with the ability to convey information clearly to staff and clientsBasic computer literacyDiploma in Business Administration or a related field is preferredAttention to detailExperience working with Tally ERP is a plusExperience working as a receptionist is a plus Please send your applications to info@pantech-ke.com with the subject line being the position you are applying for.

• Prepare and issue customer invoices and cash sales accurately and in a timely manner. • Attend to all incoming customer inquiries • Maintain organized and up-to-date filing systems for financial and sales records. • Manage petty cash and ensuring proper accountability and reconciliation. • Handle incoming calls professionally and direct them to the appropriate personnel. • Record and maintain detailed logs of all sales activities, including customer information for walk-in clients. • Coordinate with the Sales and Production teams on quotations, and resolution of customer complaints to ensure high levels of customer satisfaction. • Report on daily, weekly, and monthly sales performance • Assist Sales Manager to follow up on customer inquiries, orders, and after-sales service issues to ensure satisfaction and retention. • Accurately capture and update customer information, sales orders, invoices, receipts and payments within the ERP system. • Any other duties assigned • Strong phone etiquette and ability to answer and manage calls effectively and professionally • Proficiency in clerical skills, such as organizing records, managing correspondence, and administrative tasks • Excellent communication skills, with the ability to convey information clearly to staff and clients • Basic computer literacy