Zonal Business Manager, Coastal Zone

Location: Coastal Zone, Kenya About the role: The Zonal Business Manager will drive sales, collections, and entire business operations in the entire zone they are assigned to, for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit). This is done through a large network of agents called Field Agents who visit door-to-door and sell. EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers. The Zonal Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire direct distribution network growing rapidly in a sustainable manner, with the help of their team that typically consists of Regional Business Managers, Area Business Managers, Sun King Store Executives, Customer Loyalty Executive and all field agents in the region. Key Responsibilities: Hire, retain and motivate the entire zonal team for the best performance: • The Zonal Business Manager’s team typically consists of Regional Business Manager, Area Business Managers, Sun King Executives, and Field Sales Executives (there may be some variations based on the region). • The Zonal Business Manager is expected to ensure they create a world-class winning team in their zone that is disciplined, process-oriented, and devoted to delivering the best customer experience. Training: • Provide training on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. • Ensure the team is fully aligned and managed professionally, demonstrating the highest level of integrity, ethics, and professionalism while dealing with Sun King customers. Provide role clarity to Regional Business managers, Area Business Managers and Sun King Store Executives: • Provide complete clarity to the team related to their day-to-day tasks, sales & collections plans, routes, and targets. This includes ensuring that your sales team has a pre-settled sales route/area to sell in, they acknowledge how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot, and they have access to Regional Business Manager at all times in case of questions and concerns. Conduct Joint Fieldwork with Regional Business Managers: • Conduct joint fieldwork with Field Sales Executives to provide sales and collection training on a weekly basis and drive Field Service Executives' engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales. Exceed your sales & collections targets: • Meet or exceed sales and collection targets established and consented upon on the second of every month with your sales supervisors. • Provide daily and weekly updates on sales, Field Sales Executive recruitments, customer issues and resolutions, and New Area Launch preparations as expected and aligned with the Country Business Leader. Drive robust field sales processes: • Review sales and collection progress daily and provide adequate training to the team on better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments, and repossessing the systems as a last recourse if the customer defaults. Resolve Customer Issues: • Provide world-class assistance to your customer as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. • Ensure that you work with Field Sales Executives to establish clear expectations and processes to resolve all customer issues within 24 hours. Control