Customer Service Advisor

26 Jun 2026 Customer Service Advisor at Absa Group

• CASH AND RELATED TRANSACTIONS 65% Outputs: • Dispense and receive physical cash, cheques, drafts and other financial instruments over the counter to walk-in customers. • Where required, process foreign and local currency cheques, either by issuing or cashing such cheques. • Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the banks procedures (for example when cashing a cheque, • Verify the date, bank name, customer’s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Branch Manager or Branch Ops for follow-up and decision-making on whether to proceed. • Refer any transactions in excess of teller limits to the next level for authorisation. • Capture all transactions on the bank’s system and ensure that all transactions are properly authorised before processing. • Carefully count all cash received or dispensed to ensure that errors are avoided. Absa has a zero tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures. • Assist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents. • Provide advice to customers on the cash process to ensure the smooth flow of transactions. • Explain the banks procedures, security requirements (such as the requirement to provide sufficient ID when transacting) as well as services to customers. • Inform customers of the value of providing feedback, including explaining to customers how the bank uses their feedback to improve service • Identify sales leads through reviewing income levels on customer statements, questioning customers when they mention specific needs, and referring any new leads to Personal bankers • When specific sales campaigns are running in the branch, explain the campaign details in brief to customers, and direct them to the Personal bankers for further information. • Support the Personal bankers to call and follow up on leads referred to the branch on optimus