New Recruitment at Caritas MFB

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• Establish and maintain a strong customer focus approach both with internal and external customers. • Ensure participation in relevant forums with key partners/customers • Facilitate and develop sound relationships with the internal channels such as • Marketing units and other Head Office departments. • Proactively engage customers to establish service levels and initiate constant improvement. • Provide regular and honest feedback to agents and clients. • Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner. • Prospecting for and acquiring new customers within assigned market segments • Providing daily and weekly results assessments of staff’s productivity • Entrench measurable and meaningful customer service standards and practices • Monitor credit facilities and deposits to keep PAR on all loan portfolios below target levels and ensure that renewals, extensions, and cancellations are initiated and processed before the expiry date. • Ensure an effective call program is maintained on all assigned customers and prospects. • Inspire and foster team commitment, develop the ability and skills of the team and manage performance to deliver exceptional level of Organization objectives and goals. • Keep customers constantly informed on the progress of their applications and drive this culture throughout the team • Identify and address any fraud related activities and ensure risk exposure is minimized.