Branch Manager – Online Branch at Kenya Institute of Management (KIM)

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• Oversee delivery of quality services of the Online Branch in line with the Institute standards, policies, procedures and processes. • Allocate work and supervise staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the branch. • Steer and supervise marketing initiatives of the Online Branch to promote KIM’s products, including Online courses and Membership products leveraging on digital platforms. • Communicate customer and Online learner needs to the relevant departments within the Institute. • Manage the Branch’s Online learning infrastructure, ensuring tools like LMS, virtual classrooms and students’ portals are effectively and properly utilized. • Prepare periodic reports on Online Branch progress such as Revenue growth and collections, students’ numbers; Marketing activities and membership. • Represent the senior management at the branch through communicating decisions made and the Institute’s policies at the Branch level and Online learning initiatives. • Approve imprest for the branch operations. • Responsible for student welfare to ensure customer satisfaction and nurture their talent. • Chair the students’ welfare committee. • Oversee the Institute exams process at the branch to ensure timeliness and integrity of the process. • Responsible for overseeing admission, progression and retention of students to all KIM’s programs with a focus on Online education. • Revenue Generation • Exams performance • Level of Staff retention