Head of Pension Administration

25 Aug 2026 Head of Pension Administration at Britam Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.We have the largest Job seeker visits by alexa rankings. Post a Job Company: Britam Location: Kenya State: Nairobi Job type: Full-Time Job category: Administrative/Secretarial Jobs in Kenya Resubmit your Resume Today. Click Here to Start

• Develop and execute the strategic direction, business plans, and operating model for the Pension Administration business in alignment with the organization’s overall strategy. • Drive growth, profitability, and sustainability of the pension administration portfolio through market expansion, client retention, and service innovation. • Lead the development and implementation of digital and process transformation initiatives to enhance operational efficiency and customer experience. • Monitor industry trends, regulatory changes, and market developments, providing strategic recommendations to senior leadership. • Build and maintain strong relationships with scheme sponsors, trustees, regulators, and key stakeholders to ensure continuity, growth, and effective governance of pension schemes. • Serve as the primary escalation point for complex client issues, ensuring timely resolution and high levels of client satisfaction. • Foster effective collaboration with custodians, corporate trustees, investment managers, actuaries, auditors, finance teams, and other service providers to achieve agreed service standards and timelines. • Lead client engagement initiatives, reviews, and retention strategies to strengthen long-term partnerships. • Ensure pension schemes are administered in accordance with the Retirement Benefits Act, RBA Regulations, KRA requirements, Trust Deeds and Rules, and other applicable legislation. • Provide oversight on compliance monitoring, regulatory reporting, and governance frameworks across all administered schemes. • Ensure timely licensing and renewal requirements for pension schemes and the organization as a licensed Pension Administrator are met. • Establish and maintain robust risk management and internal control frameworks to safeguard scheme assets and mitigate operational, regulatory, and reputational risks. • Lead regulatory engagements, audits, inspections, and responses to regulatory inquiries. • Exercise delegated authority in accordance with the approved Delegated Authority Matrix. • Perform any other duties as assigned by management from time to time.