Customer Accounts & Sales Officer at BB Bakery

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• Take day-to-day responsibility for monitoring BB Bakery’s external customer accounts and revenue collection. • Maintain accurate and up-to-date records of products supplied, payments received and outstanding balances. • Ensure there is a clear and reliable system for monitoring when customer payments are due. • Regularly and persistently follow up customers with outstanding payments. • Follow up agreed payment dates and commitments to make sure they are honoured. • Keep clear records of calls, messages, payment commitments and amounts collected. • Help establish and maintain robust procedures for credit, payment collection and overdue accounts. • Ensure overdue balances do not simply remain outstanding without active follow-up. • Escalate significantly overdue accounts or other concerns promptly to the CEO. • Produce regular updates showing money owed, money collected, overdue balances and actions being taken. • Work closely with the Finance & Administration Officer to reconcile customer accounts and payments. • Regularly accompany suppliers on BB Bakery supply routes to develop firsthand knowledge of our customers, customer locations and supply arrangements. • Build relationships with customers and understand their ordering, supply and payment arrangements. • Develop a good understanding of the different routes and how they operate. • Use route visits to help check that appropriate controls are in place around products supplied, returns, sales and payments.