Customer Service Officer x2

4 Jun 2026 Customer Service Officer x2 at Brilliance Executive Management

• Meeting company work goals and objectives including sales targets • Greet customers in a professional and friendly way, schedules appointments, collects vehicle and customer information. • Supervise all vehicle deliveries, ensuring that each customer is informed of the vehicle’s warranty details, maintenance requirements, and features, particularly those related to safety. • Introduce customers to service and parts personnel, indicating shop location and hours of operation. • Follow up with all sales and warranty customers within 48 hours to ensure customer satisfaction. • Recommend and select the right product to suit the customer’s requirements. • Cross sell other products by highlighting on their benefits. • Identify new potential customers by obtaining market information and getting leads from existing clients. • Communicate new products and services, special developments and any other useful information to customers. • Ensure customer satisfaction by seeking customer feedback, analysing, effectively and efficiently responding to any complaints. • Periodically obtain testimonials from customers. • Create and maintain a fleet profile for all existing and potential customers. • Carry out market research, competitors and customer surveys to identify emerging customer needs. • Processing customer invoices and payments, completes customer appointment reminder process and stocks parts and supplies. • Prepare R.O’s, arranges towing and temporary transportation, maintains automotive records by recording problems, keeps customer service area clean and orderly