No detailed description provided.
• Build rapport with customers by handling every call in a courteous and professional manner. • Provide accurate information about products and services during each customer interaction. • Obtain, clarify, verify, and communicate information effectively to ensure exceptional customer service delivery. • Demonstrate appropriate levels of empathy where required and provide customers with caring, individualized attention. • Ensure that the quality of each call meets predefined quality standards. • Contribute to improving the customer experience by identifying opportunities for process and productivity improvements and escalating them to the Team Leader. • Adhere strictly to established attendance schedules. • Ensure daily performance targets are consistently met. • Minimum Grade 12 Certificate with at least five (5) credits, including English and Mathematics. • Tertiary education will be considered an added advantage. • Must be willing to work in shifts.
Posted
September 19th, 2026
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Company
iSON Zambia Limited
Location
Zambia
Deadline
October 19th, 2026
in 12 days