Global Service Delivery Manager at Save the Children

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• Strategic Planning and Execution with ability to develop, implement, and align technology service strategies with organisational goals, formulating both tactical plans and long-term technology roadmaps to acheive them. • Service Delivery Management; Proficient experience in monitoring service performance metrics, such as SLAs and KPIs with capability to employ ITIL-based problem management and quality assurance processes to elevate service standards. • Holds self and team accountable for delivering high-quality services and achieving set targets. • Risk Management and Compliance; Extensive knowledge of risk identification, mitigation strategies, and compliance with relevant policies, regulations, and industry standards. • Strong skills in fostering effective communication between IT and business stakeholders, ensuring service reporting is aligned with business needs, being approachable, valueing diverse inputs, and listening actively to build and maintain effective relationships. • Substantial experience in creating and maintaining comprehensive service documentation, including service definitions, catalogues, and work orders whilst developing and encourageing new and innovative solutions to improve processes and service quality continuously. • Proficient in acting as intervention manager for escalated incidents, ensuring timely resolution and minimal service disruption whilst demonstrating strong problem-solving abilities and a sense of accountability. • Significant experience empowering and leading a diverse team to achieve performance goals, providing the necessary development and mentoring to improve team performance and uphold SCI values. • A degree in Computer Science, Information Technology, or a related field is preferable. Equivalent work experience in a relevant field is also recognised. • All or another SCI core languages (French, Spanish Arabic)